Ratings based on 683 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from northamptonshire, uk

Superb location and a lovely place to stay

Posted Mar 19, 2017
Pros: Everything
Location: Location was great, close to major attractions and some excellent restaurants.
We found the hotel to be faultless, from the reception staff, to the staff serving breakfast and the chamber maids. Everyone was very friendly and willing to put themselves out to ensure that all was well during our stay. The room was very spacious and beautifully clean, it was warm and comfortable and surprising quiet in view of its location so close to st marks square. Breakfast was lovely with plenty of choice, and kept well stocked. We would definitely stay at the hotel again if we returned to Venice.
4 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles

Nice hotel.

Posted Mar 5, 2017
Pros: location
Cons: breakfast
Nice hotel, poor breakfast and very good location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Posted Feb 27, 2017
Pros: The location and excellent staff
Excellent staff, perfect location, the hotel is clean and comfortable
3 out of 5
Recommended
for Everyone
by A verified traveler from MIAMI, FL

Good location

Posted Feb 15, 2017
Pros: location
Cons: Needs to be upgraded and breakfast buffet improved.
Location: St. Marks Square, Doge Palace
Hotel is in a good location very close to St. Mark's Plaza and easy to walk all around Venice. Staff - some are pleasant but not all. Also it should not be listed as a 4 star property, it is a 3 star at best. Breakfast buffet very poor in selection, they also only keep one/two attendants and service is slow. It is clean and bed was comfortable but needs a face lift!
Comment from Hotel Management
Feb 24, 2017 by enrico, Hotel Management
Dear Heidi, Thank you for taking the time to share your review. We are sorry you did not like our Hotel. We are sorry that your thinking goes against the others. We hope to welcoming you here again. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Perfectly placed - shame about the noise

Posted Feb 14, 2017
Pros: Easy to find, 24 hrs reception and fantastically generous breakfasts.
Cons: The noise and the lack of a kettle in the rooms
Location: Directly behind the Basilica - a short walk from the 'taxi' boats which seem to go everywhere one wants to go.
This hotel is ideal for sightseeing - just behind San Marco. The staff could not be more friendly and helpful. My only bugbear and I would strenuously advise not staying in rooms with a 2 on the end and possibly a 1: Breakfast noise starts around 07.00 regular loud banging from the coffee machine, means no further sleep is possible and generally sound proofing is not great - street noise etc. A kettle would be an added bonus too.
Comment from Hotel Management
Feb 22, 2017 by Enrico, Hotel Management
Dear Deblet, many thanks for choosing us and for sharing your experience. I am thrilled to read that your stay has been lovely and I look forward to welcome you back at Donà Palace Hotel in the near future. Kind regards, the staff
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Exceptionally nice staff

Posted Feb 6, 2017
Pros: Much closer to St Marks Sq than I expected.
Cons: I'm OK.
Location: It's Venice folks!
A nice well presented Hotel run by the most professional but not obsequious staff I have seen in recent years Sure the room was a little on the small side but this is Venice after all. There's not a lot of space to go around.
Comment from Hotel Management
Feb 24, 2017 by enrico, Hotel Management
Dear Stephen, Thank you for sharing your experience. We are glad to see that you loved the Palace and in particular the staff. We do all our best to provide an excellent service. We look forward to welcoming you again. Best regards. Hotel Donà Palace
3 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

So so

Posted Jan 22, 2017
We were greeted by friendly faces, however it has a very very small lobby. Close to food establishments and the San Marco Plaza. It was a bit difficult to locate the hotel. The rooms are very small, overall it was ok.
Comment from Hotel Management
Feb 22, 2017 by Enrico, Hotel Management
Dear Jax, many thanks for choosing us and for sharing your experience. I am sorry that your stay was so and so. Our commitment is great!!! I look forward to welcome you back at Donà Palace Hotel in the near future. Kind regards, the staff
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Dec 18, 2016
Perfect location.Specious room Great breakfast room with canal view Bath room is clean with bathtub and powerful shower A bit noisy footsteps from above floor, but not big problem
Comment from Hotel Management
Dec 23, 2016 by Enrico, Hotel Management
Dear YW, many thanks for choosing us and for sharing your experience. I am thrilled to read that your stay has been lovely and I look forward to welcome you back at Donà Palace Hotel in the near future. Kind regards, the staff.
5 out of 5
by A verified traveler

Elegant-looking hotel in perfect location

Posted Dec 4, 2016 on Hotels
Great location. Just around a few corners from Piazza San Marco and Palazzo Ducale. Elegant-looking hotel. Clean and comfortable room and spacious bathroom with toiletries and hair dryer. American breakfast buffet was meh though the service staff were courteous and helpful.
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Dear Guest, let me thank you for staying with us and for posting your nice comment. I am glad to hear that your time here was well spent. We do hope to have you again soon at Donà Palace Hotel. Best regards, the staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

We so enjoyed our stay!

Posted Nov 29, 2016
Pros: Everything! Location, clean rooms and staff.
Location: Wonderful! Close to sites, shopping and restaurants.
Perfect location! Water taxi dock at the hotel and within walking distance to all important sites shopping and restaurants. Our rooms were a nice size and very clean. Bellinis in our rooms at arrival were a nice touch! The staff went out of their way to make our stay great. We would definitely stay at Hotel Doña Palace on our next visit to Venice!
Comment from Hotel Management
Dec 23, 2016 by Enrico, Hotel Management
Dear Paula, let me thank you for staying with us and for posting your nice comment. I am glad to hear that your time here was well spent. We do hope to have you again soon at Donà Palace Hotel. Best regards, the staff.