Ratings based on 145 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
for Couplesby A verified traveler from newcastle
Very close to the very heart of Venice.Posted May 14, 2017
Location: near Piazza San Marco
enjoyed watching the gondolas out of our bedroom window.
for Everyoneby A verified traveler from Chepstow, UK
Perfect!Posted Apr 30, 2017
Pros: The location.
Cons: Coffee making facilities in the room.
Location: Two minute walk to St Marks Square if that, right by the designer shops and a gondola station.
This hotel is perfectly positioned only a 2 minute walk if that to St Marks Square and opposite shops such as Prada, Channel, Louis Vuitton. The rooms are lovely, we had number 15 which had a small balcony opening onto the canal, where there is a gondola station. Yes you get woken by the gondolas going past with the driver singing, but it all adds to the experience. The staff are friendly and helpful, there is breakfast each morning, which we did not have apart from the coffee, which we took to the rooms. There is a nice sized bathroom, with a bath and overhead shower, a safe in the wardrobe, but no coffee making facilities, but as I say, you can get this from the breakfast room. We stayed four nights and it was perfect.
Valentino timePosted Mar 7, 2017 on Hotels
A wonderful hotel, taking you back to days of Romanticism. Very cozy room with tapestry walls and balconies over looking the gondolas. Very romantic with an awesome staff. 10++++
for Everyoneby A verified traveler from H
Prime location in VenicePosted Mar 7, 2017
We had a great weekend walked miles and miles. Perfect location
by A verified traveler
Super locationPosted Feb 20, 2017 on Hotels
Fantastic location, small but comfortable room, up 3 flights of stairs. Wi fi - great value
for Everyoneby A verified traveler from Newport Beach, Ca
Great Location and PricePosted Nov 18, 2016 on Orbitz
I liked almost everything about the hotel: location, price, breakfast, most of the staff, and room comfort. I did, though, have an issue my second to last day when I left for the morning I got stopped and asked when I was checking out the following day. I have never been asked that question a full day ahead of time before and it really bothered me. Also the water temperature fluctuates heavily so showering was a challenge because the water goes from super hot to super cold no matter the adjustment. Overall a positive experience.
by A verified traveler
Posted Oct 11, 2016 on Hotels
The hotel was in a fantastic location. but our room was at the top of the hotel so we had lots of stairs to get to it. Room was very small, but had a big bathroom.
by A verified traveler from Ft. Lanuderdale
Great for fit peoplePosted Sep 10, 2016
Pros: Friendly staff.
Cons: Their decor. The walls in my room was upholstered in red. Not a good feel for a tiny room. The shower head was broken at the time of our stay.
Location: Near San Marco. Great Shopping, and Restaurants.
Great location but, e-mail them for directions. Nice staff. NO ELEVATOR.
for Everyoneby A verified traveler
Great locationPosted Jul 30, 2016
Pleasant hotel in great location, 5mins from San Marco square. Excellent reception staff very helpful, great breakfast. Beds too hard for me, room small but typical of Venice. Very clean hotel.
Comment from Hotel Management
Aug 24, 2016 by Cris, Hotel Management
thank you very much
If you don't laugh, you'll cryPosted Jul 29, 2016 on Hotels
Appalling from first second to last, with occasional glimpses of mediocrity. When we arrived at the hotel, we asked to check in and was greeted with a 'I don't know, can you?', in front of other guests at the hotel, quite embarrassing for us really, this set the tone for our trip. He then proceeded to 'show' us to our room by sprinting up the large flight of stairs, leaving us to haul our bags behind, by ourselves. An offer of help would have been appreciated. Our room was dark and dirty. There was a thick layer of dust around the entire hotel and a funny (musky) smell in our room. However, we did sleep well; although this was due to walking around the city for so long during the evening. Breakfast was OK, quite a good selection of cold foods. A hot selection might have been nice. Unfortunately, on checking out we were embarrassed in front of other guests again. I had used Hotels.com online service to review our check in, and gave it a poor score. The hotel manager or BOSS as he put it, confronted us with this information as we were trying to leave the hotel. Again this happened in front of other guests at the hotel and I was not prepared to tell him everything that was wrong with our check-in and stay in that scenario. He became aggressive and it felt as if we were being ejected from the hotel rather than being thanked for our custom. Having read previous reviews overnight, I look forward to your aggressive and dismissive response!