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Reviews of Hotel Metropole Venezia

5 out of 5
Hotel Metropole Venezia
Riva Degli Schiavoni 4149, Venice, VE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 457 out of 733 reviews" "
Rating 8 - Good. 176 out of 733 reviews" "
Rating 6 - Okay. 60 out of 733 reviews" "
Rating 4 - Poor. 33 out of 733 reviews" "
Rating 2 - Terrible. 7 out of 733 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, staff was exceptional and friendly. Would highly recommend this hotel
Stayed 3 nights in Mar 2024
Response from Chiara Visentin DoS – Assistant Manager Metropole on Apr 20, 2024
Dear Karen,What an amazing review, thank you!We are glad to understand you enjoyed our services and we look forward to welcome you back!Please, feel free to contact us anytime.Grazie e arrivederci!Chiara VisentinDoS – Assistant ManagerMetropole Hotel Venezia

10/10 Excellent

Jill

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely beautiful. The staff was superior in all ways. Delicious breakfast. Charm galore. The best hotel I've ever stayed at in my life.
Stayed 3 nights in Mar 2024
Response from Chiara Visentin DoS – Assistant Manager Metropole on Apr 20, 2024
Dear Jill,Thank you very much for your amazing review!We have shared your comments with all our team and we look forward to welcome you back for another wonderful experience!Grazie e arrivederci!Chiara VisentinDoS – Assistant ManagerMetropole Hotel Venezia

6/10 Okay

john

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location and great staff. The room temperature was way too hot and staff could not cool it down.
Stayed 2 nights in Mar 2024
Response from Chiara Visentin DoS – Assistant Manager Metropole on Mar 23, 2024
Dear "john-",Thank you for your stay at our Metropole Hotel, we are so glad you enjoyed our location and our services!We do apologize for any inconveniences regarding the temperature of your room: we have better trained our team to manage room AC system and thank you for your note that helps us to improve our service.We look forward to welcome you back for another great experience and please, feel free to contact us anytime.Best regards,Chiara VisentinD0S - Assistant ManagerMetropole Hotel Venezia

6/10 Okay

Andreas, Seattle

Traveled with partner
Location and history of the hotel were great and most staff members did an amazing job. However, my wife’s pricey makeup set was stolen from our room, and some of the additional services were hopelessly overpriced. Almost comical was a rat one morning in the dining room spooking all the guests!
Stayed 4 nights in Feb 2024
Response from Chiara Visentin DoS – Assistant Manager Metropole on Mar 9, 2024
Dear "Andreas",Thank you very much for sharing your experience at our hotel.Please accept our sincere apologies for the shortfalls in meeting your expectations. Our Personnel is not allowed to touch any personal item of our guests and we do apologize if we could not find the lost make up set of your wife. We will search also with our Laundry service and please, stay assured that we will ship it to you should we find it.What a terrible experience with the unwelcome guest: we heartly apologize for this unpleasant unconvenience and please, rest assured that we have immediately provided to solve the problem.We do hope to have the opportunity to welcome you back in the future, to show you how much we care about our guests’ satisfaction and let you enjoy an extraordinary experience. Thank you for your precious contribution and look forward to welcoming you soon again.Best regards,Chiara VisentinDoS – Assistant ManagerMetropole Hotel Venezia

10/10 Excellent

Roberta

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Nice room appointments. Acceptable breakfast. Great location.
Stayed 3 nights in Oct 2023

10/10 Excellent

Laura

Stayed 1 night in Oct 2023

4/10 Poor

Justin

Traveled with family
Disliked: Amenities, property conditions & facilities
This hotel is dark … And, I mean dark both in the lobby and our room. The color scheme is scary if that’s what you like you would love it. The hotel breakfast was included in our rate $$$ was a joke. They don’t even have any type of breakfast meet for 2 out 3 days we were there. How expensive is bacon or breakfast sausage? To make up for lack of items on display, there were 3 different plate of pineapple - seriously?!?! I know we were we in trouble when they need to serve croissants as special item from the kitchen so they can control quantity and those croissants is at best passable. There were no other pastry available except for some type oily mini donuts. Btw, you get a physical key to your room not a digital card and you supposed to leave it the front desk each time you go out…talk about safety?? The bathroom is a mess too - there is this small glass partition for the shower but useless and we should wet the floor regardless how careful we shower. Don’t stay here if you have a choice. Your money is better spend a 2 star hotel … sigh.

10/10 Excellent

Claudia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Amazing experience the staff was uber professional helpful and so friendly!
Stayed 2 nights in Sep 2023

10/10 Excellent

ilona

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with great breakfast!
Stayed 2 nights in Jun 2023

2/10 Terrible

Yike

Stayed 1 night in Jun 2023

8/10 Good

john

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is perfectly located. Staff was amazing, especially the concierge. It truly added to the magic of the trip. Would absolutely recommend and would stay there again.
Stayed 3 nights in Mar 2023

10/10 Excellent

James Finbarr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a family of 6 persons, 3 rooms. It was a sanctuary from the mayhem of Venice. Venice is fantastic but pretty full on. The staff were all excellent, they were friendly, polite, chatty. Nothing was too much trouble. Excellent service from concierge, the bar, breakfast team & housekeeping. Rooms were quiet, well maintained, overlooking a peaceful garden. Enormous bed, great bathrooms. this hotel has everything that you may require including a private dock straight into the hotel. I heartily recommend Hotel Metropole.
Stayed 3 nights in Apr 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Fantastic hotel and amazing service , enrico in the bar was fantastic, looking after us really well
Stayed 3 nights in Feb 2023

10/10 Excellent

Xiao

Stayed 2 nights in Dec 2022

10/10 Excellent

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was most helpful and accommodating and the restaurant and bar service was equally exceptional. We particularly enjoyed the wonderful breakfast buffet. The room was elegant and spacious with every detail attended to. The overall hotel decor and furnishings were exquisite. We would recommend the hotel to any visitor to Venice.
Stayed 5 nights in Dec 2022

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with its own dock for a water taxi. Staff were great especially in the Oriental Bar. A fantastic hotel for our first trip to Venice.
Stayed 3 nights in Oct 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a balcony room - it was incredible! The room was wonderful and the view from the balcony was amazing. We just loved it.
Stayed 4 nights in Sep 2022

10/10 Excellent

Herberft

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was superb. Rated 5 stars, but not brassy - done in old antiques which is correct fir Venice. Staff just outstanding - always wanting to help.
Stayed 8 nights in Sep 2022

10/10 Excellent

Ernestine

Stayed 1 night in Sep 2022

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel! Very Venetian, staff was wonderful . The restaurant is beautiful, but they should change menu to more authentic Italian.
Stayed 3 nights in Sep 2022

8/10 Good

moni

Stayed 4 nights in Jul 2022

10/10 Excellent

Alnoor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property with excellent staff and service. Prime location.
Stayed 5 nights in Jun 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were incredibly efficient, professional and polite. We had no issues that had to be dealt with; it was simply the day to day attentiveness. The breakfast was absolutely on par with what one would expect from a higher end hotel, and the recommendations for dinner excellent. I would highly recommend!
Stayed 2 nights in Jun 2022

10/10 Excellent

Lauren

Stayed 3 nights in May 2022

10/10 Excellent

Tanel

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Super location. Super service. Super hotel!
Stayed 1 night in May 2022

10/10 Excellent

Iddo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
A great place to stay, wonderful atmosphere, great service, breakfast, location
Stayed 1 night in May 2022

8/10 Good

Elenita

Stayed 3 nights in Apr 2022
Response from Chiara Visentin - DoS Assistant Manager on May 14, 2022
Dear "Elenita", Thank you for being our guest: we all look forward to welcome you back as our special Repeat Guest to enjoy exclusive dedicated services! Hope to see you soon again and best regards, arrivederci!

10/10 Excellent

E. Richard, Coronado

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The dog friendliness comes at a cost of 30eu per day Room is very small. No desk 2 folding chairs not a king. Two separate doubles.
Stayed 1 night in Apr 2022
Response from Chiara Visentin - DoS Assistant Manager on May 14, 2022
Dear "E. Richard", Thank you for your experience at our hotel. Pets are very welcome and hope yours, too, could enjoy comfortable moments in the soft pethouse with bowls for fresh water and our little daily attentions! We would be happy to suggest larger rooms in occasion of your next stay: our Metropole offers a complete choice of unique rooms, with separate living room, terraces or with direct access to our Garden, perfect for your pet. Please, feel free to contact us anytime: it will be our pleasure to find the perfect room for you, for another lovely experience in Venice. We look forward to welcome you back and remain at your complete disposal. Best regards,

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in Venice
Our trip was amazing. The Metropole in Venice is the best location on the island. The hotel if full of charm and history. The staff is excellent.
Stayed 2 nights in Sep 2021

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Megan

Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great service small rooms
Room was miniature service was exemplary
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Aug 2021

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel w/fabulous breakfast.
Lovely hotel. Perfect location in Venice. Staff was helpful and considerate. Breakfast was outstanding - pleasant greeting every morning followed by fresh squeezed orange juice and cooked to order breakfast. Really quiet hotel. Was easy to relax and shut out all the crowds.
Stayed 4 nights in Aug 2021

10/10 Excellent

irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Chiara Visentin, DoS - Assistant Manager on May 25, 2021
Gentie Irene, Grazie per la Sua esperienza con noi al nostro Metropole! Restiamo in attesa di darLe nuovamente il benvenuto per un nuovo soggiorno a Venezia, davvero unica in questo periodo, ricca di bellezza e nuovi eventi. La aspettiamo per un benvenuto speciale al Metropole! A presto, Hotel Metropole Venezia

10/10 Excellent

sue, oxford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very helpful and polite staff - welcoming. possible tea making facilities in room but understand at this time may be not possible
Stayed 1 night in Oct 2020

10/10 Excellent

TROY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wondrous Hotel
One of our favorite hotels in the world. It’s beautifully complex and filled with stage-like personality. The Metropole feels a beautiful statement against corporate hotels from the moment you arrive. Design-wise, it’s a wonder. The staff is flawless: the garden breakfast team, the housekeepers, the head concierge Giuliano, the barmen Angelo and Bruno. Bravo to all.
Stayed 4 nights in Aug 2020

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat hotel
The hotel was very welcoming.Staff were fabulous and could not be more helpful.Beds were extremely comforatble.Breakfast on our first morning was a little chaotic but I am sure trying to serve breakfast (because of COVID)instead of buffet is a nightmare.Would definitely recommend teh hotel.Location was perfect
Stayed 2 nights in Aug 2020

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special place
The hotel looks like a museum, with lots of art everywhere you look. The garden was especially beautiful. Overall very good value for money and very close to San Marco.
Stayed 1 night in Jul 2020

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2019