Exterior

Reviews of Hotel Palazzo Giovanelli e Gran Canal

4 out of 5
Hotel Palazzo Giovanelli e Gran Canal
Santa Croce, San Stae, 2070, Venice, VE

Reviews

8.6

Excellent

Rating 10 - Excellent. 167 out of 336 reviews" "
Rating 8 - Good. 107 out of 336 reviews" "
Rating 6 - Okay. 37 out of 336 reviews" "
Rating 4 - Poor. 16 out of 336 reviews" "
Rating 2 - Terrible. 9 out of 336 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Cameron

Traveled with partner
Liked: Cleanliness
Stayed 7 nights in Dec 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful at check-in. Hotel is beautiful and the room was very inviting.
Stayed 1 night in Oct 2022
Response from Hotel Palazzo Giovanelli - The Management on Oct 28, 2022
Dear Amy, thank you very much for taking the time to review your experience at the Hotel Palazzo Giovanelli: our entire Team is enthusiast to read that your stay in our Hotel has exceeded your expectations, as we always strive to provide the most unforgettable Venetian experience to our valued guests! We are truly looking forward to welcoming you back to Venice in the next future. Kind regards, The Management

10/10 Excellent

Jennifer, Toddville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was ideal for multiple nights in Venice. The staff was helpful and fun to visit with. The location next to San Stae was very convenient and the breakfast exceeded expectations! The rooms were well appointed and recently remodeled but werw tight and the mattresses were beyond firm (our only real complaint). I would stay there again in a heartbeat!
Stayed 5 nights in Mar 2022
Response from Hotel Palazzo Giovanelli - The Management on Apr 4, 2022
Dear Jennifer, We would like to thank you for your kind and extensive feedback regarding your stay at the Hotel Palazzo Giovanelli. We couldn't be more delighted to read that you were completely satisfied of all the different aspects of your experience, including our attentive service, and that you truly appreciated the breakfast. We have taken into consideration your remark regarding the impression of our mattresses. Our Team is truly looking forward to welcoming you back to Venice in the next future. Kind Regards

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to check in. Hotel was close to everything.
Stayed 2 nights in Mar 2022
Response from The Managment on Mar 12, 2022
Dear Maria, We would like to thank you for your kind feedback regarding your stay at the Hotel Palazzo Giovanelli. Our Team is truly looking forward to welcoming you back to Venice in the next future. Kind regards, Hotel Palazzo Giovanelli

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great HOtel
Gtreat hotel, great location, great service, great price
Stayed 2 nights in Feb 2020
Response from Michele Citton, Manager on Feb 13, 2020
Dear Mr Eric, We thank you for the time dedicated to its wonderful review, we always treasure the comments of our guests. We are pleased to know that pleasant moments have passed at Palazzo Giovanelli and appreciated our staff, the services of the Hotel and the historic Palazzo. We look forward to seeing you on your next visit to Venice!

10/10 Excellent

alexandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Il Direttore, Michele Citton on Jan 14, 2020
Dear Mrs Alexandra, Thank you for your very nice review. I'm happy you enjoyed your stay with us! We look forward to seeing you on your next visit to Venice!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Good service and nice views from every room. Breakfast was your basic spread, but the croissants were amazing!
Stayed 3 nights in Nov 2019
Response from Il direttore on Dec 11, 2019
Dear kind guest, We thank you for the time dedicated to this nice review, we always treasure the comments of our guests. We are pleased to know that pleasant moments have passed at Palazzo Giovanelli and appreciated our staff, the services of the Hotel and the historic Palazzo. We look forward to seeing you on your next visit to Venice!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Michele Citton, the Manager on Aug 19, 2019
Dear kind guest, Thank you for your review. We look forward to seeing you on your next visit to Venice!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always love this hotel! great location on the gran canal with a ferry stop right next door. great staff-always accommodating
Stayed 2 nights in Jul 2019
Response from Michele Citton, Manager on Jul 29, 2019
Palazzo Giovanelli and his staff thank you for your kind review and your words of appreciation. We are delighted to learn that you have had a pleasant stay in our beautiful historic building and we look forward to seeing you again in the near future.

2/10 Terrible

Elizabeth

Disliked: Staff & service, room comfort
Nice building. Good location. Awful service.
Awful service. Attitude of no help. Yelling at a family who wanted WiFi. Wouldn’t help us with a phone call. Felt like they were doing us a favor to be there. All for the highest priced hotel of our trip. Lovely building, good location. Very uncomfortable beds.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019
Response from Michele Citton, Manager on Jun 12, 2019
Dear guest, Palazzo Giovanelli and his staff thank you for your kind review. Best regards

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel. great location, water taxi right around the corner.
Stayed 3 nights in May 2019
Response from Michele Citton, Manager on Jun 3, 2019
Dear Mr Joseph. We are happy to learn that your stay at Palazzo Giovanelli has been satisfactory. Your comments will be shared with all our collaborators. We hope to see you soon during your next visit in Venice

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from Michele Citton, Manager on Apr 29, 2019
Dear kind guest, Thank you for your very good review. We are happy to learn that your stay at Palazzo Giovanelli has been satisfactory. We look forward to seeing you on your next visit to Venice!

2/10 Terrible

Gerard, Remsenburg, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No such thing as a guarantee!
All I can say, is that when you book as a couple, you run the great potential of being moved to a "sister" hotel, due to unexpected (and unbelievable) "unfortunate water damage" to your previously guaranteed booked room. It was obvious to us that we were being relocated in order to accommodate a larger group, who were to occupy several rooms. The little guy finishes last. We were denied a chance to visually see the alleged water-damaged room, and had no recourse, but to accept the alternative offered. Who needs to drag luggage around Venice on a Friday afternoon, seeking another hotel? We specifically selected this hotel due to its proximity to the Alla Laguna San Stae station, hoping not to have to transport luggage for any unnecessarily long distances, since we are both senior citizens. We were moved to a hotel two water bus stops away, to a less desirable area of Venice, close to the bus station. And during the transfer, the hotel representatives, Davide and his colleague had us enter through the exit portal to enter the boat without paying for the transfer. Although the room in the sister hotel was rather grand, we needed to get up earlier in order to be moved back to the San Stae station on the morning of our departure, causing us to be deprived of a relaxing breakfast. Booking this hotel is a gamble.
Stayed 1 night in Mar 2019
Response from Michele Citton, Manager on Jun 3, 2019
Dear Mr Gerard, we are still regretting what happened to his stay. We would like to emphasize that it is not our practice to move customers to other facilities. What happened to you was an isolated episode, unpredictable and not immediately resolvable as it awaited technical intervention due to damage to the room. Please accept our apologies once again for what happened and we hope for the opportunity to welcome you here at the Palazzo and appreciate our structure. Sincerely

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! We received an outstanding service from every staff member. The location of the hotel is right next to a bus stop and only 20 minutes walk from St. Marks Square. We were very kindly upgraded to the presidential suite for free! That was just the icing on top of the stay. Thank you so much to all of the staff at the Palazzo Giovanelli!
Stayed 3 nights in Mar 2019
Response from Michele Citton, Manager on Mar 25, 2019
Dear kind guest, We thank you for the time dedicated to its wonderful review, we always treasure the comments of our guests. We are pleased to know that pleasant moments have passed at Palazzo Giovanelli and appreciated our staff, the services of the Hotel and the historic Palazzo. We look forward to seeing you on your next visit to Venice!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super location in quiet area near vaparetto S Stae stop. Free taxi to murano glass factory. Reception staff friendly & helpful. Great breakfast.
Stayed 2 nights in Mar 2019
Response from Michele Citton, Manager on Mar 20, 2019
Dear kind guest, We thank you for the time dedicated to its wonderful review, we always treasure the comments of our guests. We are pleased to know that pleasant moments have passed at Palazzo Giovanelli and appreciated our staff, the services of the Hotel and the historic Palazzo. We look forward to seeing you on your next visit to Venice!

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Feb 2019
Response from Michele Citton, Manager on Apr 11, 2019
ear guest, We thank you for leaving your opinions on our structure. However, we regret to read that the services offered by our structure have not all been up to par. We would appreciate the opportunity to regain your confidence in the next stay. Thanks and best regards

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2018
Response from Michele Citton, Manager on Dec 17, 2018
Dear Guest, Thank you for your nice review. We are happy you enjoyed your stay with us! We look forward to welcome you back here in Venice next time. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Michele Citton, Manager on Nov 15, 2018
Thank you for your nice review. We look forward to seeing you on your next visit to Venice!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, quiet location
Very quiet but close to local restaurants and easy walk to major sites such as Rialto Bridge, St. Mark’s square etc. Vaporetto stop very convenient but we walked everywhere. Courteous staff was always helpful. Room upgrade was wonderful!
Stayed 3 nights in Oct 2018
Response from Michele Citton, Manager on Oct 26, 2018
Dear Mr Jamaes, Palazzo Giovanelli and his staff thank you for your kind review and your words of appreciation. We are delighted to learn that you have had a pleasant stay in our beautiful historic building and we look forward to seeing you again in the near future.

10/10 Excellent

Abbe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second stay at Palazzo Giovanelli. The staff is terrific. They are caring and friendly. The rooms are amazing and exceptionally clean. We love this location because it is out of the tourist area, yet certainly close enough to walk anywhere.
Stayed 2 nights in Oct 2018
Response from Michele Citton, Manager on Oct 26, 2018
Dear guest, We are happy to learn that your stay at Palazzo Giovanelli has been another time satisfactory. Your comments will be shared with all our collaborators and look forward to the renewed pleasure of welcoming you again soon at the Palazzo Giovanelli .

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and courteous staff. Stephane the Concierge made an excellent recommendation for local food.
Stayed 1 night in Aug 2018
Response from Michele Citton, Manager on Aug 24, 2018
Dear Mr Sean, We are pleased to know that pleasant moments have passed at Palazzo Giovanelli and appreciated our staff, the services of the Hotel. We look forward to seeing you on your next visit to Venice!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Soaked Arrival
We arrived at night in a thunderstorm. We got off the boat on the Grand Canal. We knew we were close but saw no sign. We had never been to Venice. VERY frustrating trying to find the entrance in the dark and rain.We were soaked dragging our luggage by the time we found the entrance down a very narrow "street". THEY NEED A SIGN!!! Otherwise the stay was pleasant.
Stayed 3 nights in Aug 2018
Response from Michele Citton, Manager on Aug 24, 2018
Dear Mr Peter, we are sorry for the incident but we would like to inform you that in any case the hotel is reported on both sides of the building also coming from the San Stae vaporetto stop, probably in the dark and the rain has escaped. Anyway we are happy to learn that your stay at Palazzo Giovanelli has been satisfactory; we look forward to seeing you again in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Good location. Easy access to the water taxi
Stayed 2 nights in Jul 2018
Response from Michele Citton, Manager on Aug 6, 2018
Dear guest, Thank you for your very nice review. We are very happy you enjoyed your stay with us! We look forward to welcome you in the next future again, Have a great day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High ceilings. Away from all the tourists. Close to vaporetto stop.
Stayed 1 night in Jul 2018
Response from Michele Citton, Manager on Aug 2, 2018
Dear guest, Thank you for your lovely review. We are delighted that you were impressed with your stay and look forward to the renewed pleasure of welcoming you again soon at the Palazo Giovanelli .

10/10 Excellent

Craig, Frisco, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
as good the second time as the first. Make sure you book here for your Venice stay, the location and ease to arrive (vaporetto boat) made this the best. We saw people dragging suitcases everywhere and this hotel was barely off the boat.
Stayed 1 night in Jul 2018
Response from Michele Citton, Manager on Aug 2, 2018
Dear Mr Craig, Palazzo Giovanelli and his staff thank you for your kind review and your words of appreciation. We are delighted to learn that you have had a pleasant stay in our beautiful historic building and we look forward to seeing you again in the near future.

10/10 Excellent

Craig, Frisco, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Palazzo was the best hotel we could've booked in the Venice area. It's at the San Stae stop, so an easy walk off a vaporetto and convenient walk to all of the attractions. We wanted to be away from the square but within close enough proximity to walk and see local food/bars/etc along the way. I cannot possibly offer a better location, staff, or hotel than the Palazzo. The breakfast is wonderful each morning and included in your stay. The staff will bend over backwards to help you out so ask any and all questions. The rooms are very nice, we had canal view and enjoyed the entire hotel experience.
Stayed 1 night in Jul 2018
Response from Michele Citton, Manager on Aug 2, 2018
Thank you for your very nice review. We are delighted to learn that you have had a pleasant stay in our beautiful historic building and look forward to the renewed pleasure of welcoming you again soon at the Palazo Giovanelli .

8/10 Good

Lynda, london

Liked: Staff & service, property conditions & facilities, room comfort
Easy access from vapoarreta stage to all of Venice
We stayed in the hotel for a birthday treat. We got upgraded to a nice room overlooking the water. The hotel had easy access from the nearby vapoarreta stage to all of Venice. Some reception staff were nice others a little curt. the waiting staff in the breakfast room always nice and eager to help. I liked this hotel and our whole to trip to Venice, would come here to this hotel again.
Stayed 2 nights in Apr 2018
Response from Michele Citton, Manager on May 11, 2018
Dear Mrs Lynda, we are very grateful for your review of your stay in our hotel. We assure you that your comments will be held in the highest regard and are a valuable help to improve the experience of future customers. We are pleased to know that you have had a pleasant stay in our beautiful historic building, and we look forward to seeing you again in the near future.

10/10 Excellent

saba, united kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at the riverside
Unbeatable experience . Awesome view from the hotel. Stunning views.
Stayed 2 nights in Feb 2018
Response from Michele Citton, manager on Mar 28, 2018
Palazzo Giovanelli and his staff thank you for your kind review and your words of appreciation. We are delighted to learn that you have had a pleasant stay in our beautiful historic building and we look forward to seeing you again in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Since the time of check in till the time of check out staff was always making sure they are meeting all guest expectations. Breakfast was always delious. Room was cleaned everyday while we were out in Venice.
Stayed 5 nights in Feb 2018
Response from Michele Citton, Manager on Mar 28, 2018
We are happy to learn that your stay at Palazzo Giovanelli has been satisfactory. Your comments will be shared with all our collaborators. We look forward to seeing you again in the near future.

10/10 Excellent

Cheryl, Spokane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, convenient, and friendly
I had an excellent time staying here. Check in was smooth and easy, with an unexpected upgrade for my room. Desk staff was always friendly and helpful, like when I needed to borrow a corkscrew, or if I needed directions, or help understanding my Venezia Unica pass. My room was clean and comfortable, and quite large. Breakfast was a full breakfast, with attentive staff who kept all of the food dishes full, clean, and orderly. Convenience could not have been better, right next to the San Stae vaporetto stop. If you arrive by vaporetto or Alilaguna, face the church San Star, and cross the small bridge on your left. Walk a few steps, take the first left, and the hotel will on your left.
Stayed 5 nights in Dec 2017
Response from Michele Citton, Manager on Mar 28, 2018
Palazzo Giovanelli and his staff thank you for your kind review and your words of appreciation. We are delighted to learn that you have had a pleasant stay in our beautiful historic building and we look forward to seeing you again in the near future.

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Hotel is nice, easy to get to, but not easy to find, even though it is right on the San Stae vaporetto stop and overlooking the Great Canal. Get of the vaporetto, cross small bridge to your left, turn right, walk ~ 20 steps - there will be a tiny opening between two buildings, turn left there, walk 5 steps and you will see a big open space on your left and the entrance to the hotel.
Stayed 2 nights in Dec 2017
Response from Michele Citton, Manager on Mar 28, 2018
We thank you for the time dedicated to your review, we always treasure the comments of our guests. We are pleased to know that pleasant moments have passed at Palazzo Giovanelli and appreciated our staff, the services of the Hotel and the historic Palazzo. We look forward to seeing you on your next visit to Venice!

8/10 Good

Rick & Crystal, Maine, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities
On the Grand Canal but away from the crowds
We stayed five nights in mid-September and really enjoyed our time in Venice. The staff at Palazzo Giovanelli were very helpful. The hotel is in a quiet location but it's an easy walk to the Rialto Bridge and San Marco Square (the latter being flooded one time we tried to go there). We found several excellent nearby restaurants and enjoyed nearby San Giacomo dell'Orio square. Had an excellent tour with Isabella through Tour by Locals.
Stayed 5 nights in Sep 2017

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Beautiful hotel. Great location.
Stayed 1 night in Sep 2017
Response from Michele Citton, Manager on Apr 5, 2018
Dear Andrea, Thank you for your very nice review. We are delighted to learn that you have had a pleasant stay in our beautiful historic building and we look forward to seeing you again in the near future.

8/10 Good

Danny , South Carolina. USA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet and comfortable. Great staff.
Nice clean room. Desk staff was very helpful and friendly. Good location with nice restaurants and less crowded than some other areas. Would definitely stay here again.
Stayed 3 nights in Aug 2017
Response from Michele Citton, Manager on Apr 5, 2018
Palazzo Giovanelli and his staff thank her for her kind review and her words of appreciation. We are delighted to learn that you have had a pleasant stay in our beautiful historic building and we look forward to seeing you again in the near future.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017
Response from Michele Citton, Manager on Apr 5, 2018
Dear Client, Thank you for your great review. We look forward to seeing you on your next visit to Venice!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location to main tourist attractions and also the back lane ways to traditional Venice
Stayed 2 nights in Aug 2017
Response from Michele Citton, Manager on Mar 28, 2018
Palazzo Giovanelli and his staff thank you for your kind review and your words of appreciation. We are delighted to learn that you have had a pleasant stay in our beautiful historic building and we look forward to seeing you again in the near future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017
Response from Michele Citton, Manager on Apr 19, 2018
We thank you for the time dedicated to your review. We are happy to learn that your stay at Palazzo Giovanelli has been satisfactory We look forward to seeing you on your next visit to Venice!

10/10 Excellent

christy, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here when you go to Venice!
This was the best hotel of our two week adventure through Italy! The room was great with a full american shower in marble and very clean! The hotel staff was so helpful and arranged a trip to Murano, our dinner reservations and our taxi's (including a one hour personal tour). The hotel is right next to a public boat service on the grand canal so it easy to use that for getting around. We walked quite a bit to see everything but it is useful when you get tired! Great location, staff and room!
Stayed 2 nights in Jun 2017
Response from Michele Citton, Manager on Mar 28, 2018
We thank you for the time dedicated to its wonderful review, we always treasure the comments of our guests. We are pleased to know that pleasant moments have passed at Palazzo Giovanelli and appreciated our staff, the services of the Hotel and the historic Palazzo. We look forward to seeing you on your next visit to Venice!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel, uninformative reception!
The hotel itself is a beautiful and historic building that is well maintained. has a lovely atmosphere and very well located. The breakfast is very good too. However the reception was very uninformative and didn't care if we needed information about the city and the neighborhood. Even when we asked how to get to other side of canal we were given false information as the guy behind the reception didn't even care! I expected much better attitude for the hotel of this caliber.
Stayed 1 night in Jun 2017

6/10 Okay

Rhonda

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Disappointed but loved venice
For the price paid we should have had better service. The bartender gave us a wonderful dinner recommendation and the gentleman with the glasses at the desk was helpful with us. The room had ceilings that to say were low is an understatement! If you are over 4ft tall don't accept room 503! Banged head 3 times in first 5 minutes and we are 5'5" and 5'9". No one asked how our stay was and we had to argue with the front desk for towels, room was never refreshed.

4/10 Poor

Verified traveler

Disliked: Room comfort
The Hotel is Central but disappointing
The staff on the main reception didn't make any effort to be welcoming and did the absolute minimum. When I made a complain about not being able to control the room temperature as set to 26 degrees, I was told the AC doesn't come on till May, and to open the window. When I opened the window the room filled up with smoke as there are two tables and chairs positioned in the courtyard outside the room that were used by staff and customers to smoke. Also to sleep with open windows next to the main walkway in and out of the hotel was very noisy. Unfortunately we feel we had the worst room (11) in the whole hotel and when we asked about paying to change the room we were told they were fully booked. Very upsetting.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quiet hotel right on the water
Beautiful hotel on the Grand Canal, only a 5 min water taxi ride from the train station ($50). Right next to a water bus station where you go anywhere all over Venice for about $20 per day, or about $3 per ride. Very nicely appointed room with luxury finishes, but was very small. We had a premium room with a partial canal view. It was very pretty, but not amazing. Venice however is amazing and it is easy to see all of it, once getting aboard the water bus. Walking to or from main tourist areas can be done, but all streets are supper short, so many, many, many turns are required and Google Maps doesn't work well, due to tall buildings and super narrow streets. It was nice to not be in the middle of the tourist area though. Very quiet and safe location, away from the bustling crowds that are elsewhere in Venice. A very good breakfast was also included and there are a couple of reasonably priced excellent restaurants nearby in addition to the restaurant onsite. This hotel is perfect for those who want to escape the throngs of people that are by St Marks Square and the Rialto Bridge. When you wish it. you can be there in about 15 mins.
Response from Michele Citton, Manager on Mar 29, 2018
Dear Mr Brian, We thank you for the time dedicated to its wonderful review, We are happy to learn that your stay at Palazzo Giovanelli has been satisfactory. With the hope of being able to welcome them,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay at Palazzo Giovanelli
We had a corner room overlooking the canal and water taxi. It was a treat to open the windows and watch Venice starting it's day. The staff was excellent and the breakfast was filled with great food. The location was what we wanted, away from the big touristy parts and crowds but within walking distance and the close water taxi to get there. The airport shuttle also comes right there.
Response from Michele Citton, Manager on Mar 29, 2018
Dear Mrs Lisa We thank you for the time dedicated to this wonderful review, we always treasure the comments of our guests. We are pleased to know that pleasant moments have passed at Palazzo Giovanelli and appreciated our staff, the services of the Hotel and the historic Palazzo. We look forward to seeing you on your next visit to Venice!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Wrightwood, Los Angeles

Liked: Cleanliness
4 Nights in Venice
I was satisfy with the location of the hotel. It is very easy to find. However, the bathroom shower is extremely SMALL! It's like the size of the shower on the cruise ship. We have be very careful to make sure the water does not splash out of the curtain........ I specifically address several times to make sure the shower about not splashing out the water...... Disappointed..... Breakfast is simple with great coffee. I will only recommend the hotel if the price is less than USD 125

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
The hotel is in a great location as it's located right next to a water taxi stop and you don't have to carry your bags around Venice. It is also located far enough away from the hustle bustle as to make it feel a bit secluded. The hotel itself has a spectacular lobby and entrance garden and the view of the river from their private dock is like a post card. The hotel itself is a mix of very old and charming and kinda new and not so charming. Overall it was a good experience and I would likely stay here again, if just for the ease of location and a GREAT restaurant one street over.
Response from Michele Citton, Manager on Apr 11, 2018
We thank you for the time dedicated to its wonderful review, we always treasure the comments of our guests. We are pleased to know that pleasant moments have passed at Palazzo Giovanelli and appreciated our staff, the services of the Hotel and the historic Palazzo. We look forward to seeing you on your next visit to Venice!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service! Great location.
We arrived late the first night to the San Stae Vaporetto stop. We had a bit of trouble finding the front door of the hotel (not clearly marked that we had to enter a narrow side street). Stefano at the front desk greeted us warmly and told us that he was giving us an upgrade--Room 101--no canal view but spacious. The next morning we were "further upgraded" to 106, a smaller room but with a window on the canal. We paid $375 per night. The front desk personnel were uniformly warm and helpful--led by Stefano who worked hard to make us happy. The kitchen staff was also wonderful led by Indira. Thank you to them all. In sum, I wouldn't classify this as a 5 star hotel--more like a 4--and in my opinion, it is somewhat overpriced despite its prime location. But I would recommend it if you are looking for a spot on the Grand Canal.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort