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Reviews of Hotel Palazzo Stern

4.5 out of 5
Hotel Palazzo Stern
Dorsoduro 2792, Venice, VE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 274 out of 375 reviews" "
Rating 8 - Good. 75 out of 375 reviews" "
Rating 6 - Okay. 21 out of 375 reviews" "
Rating 4 - Poor. 3 out of 375 reviews" "
Rating 2 - Terrible. 2 out of 375 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Very wonderful welcome from Giordie and the team who couldn’t do enough to make our stay fantastic. What an amazing setting, it’s not often you can stay in a real Venician Palace - the architecture and decor is beautiful. Breakfast or evening cocktails on the veranda are a great opportunity to relax and soak up the history, romance and atmosphere of Venice. Highly recommended!
Stayed 2 nights in Apr 2024
Response from Gabriele / Reception on Apr 6, 2024
Dear Guest, Thank you for having chosen Hotel Palazzo Stern**** for your stay here in Venice. We hope that you enjoyed your holiday ! We remain at your disposal for any question you may have in the future and we hope to welcome you soon again here in Venice !!! Warmest regards,

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Reception on Jan 3, 2024
Dear Guest, Thank you for having chosen Hotel Palazzo Stern**** for your stay here in Venice. We hope that you enjoyed your holiday ! We remain at your disposal for any question you may have in the future and we hope to welcome you soon again here in Venice !!!Warmest regards,

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2023
Response from Gabriele / Reception on Jan 3, 2024
Dear Guest, Thank you for having chosen Hotel Palazzo Stern**** for your stay here in Venice. We hope that you enjoyed your holiday ! We remain at your disposal for any question you may have in the future and we hope to welcome you soon again here in Venice !!!Warmest regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an amazing hotel right on the grand canal with beautiful rooms and great service including turn down. There is a vaporetto stop only a few feet away so getting around was a breeze.
Stayed 2 nights in Dec 2023
Response from Gabriele / Reception on Jan 3, 2024
Dear Guest, Thank you for having chosen Hotel Palazzo Stern**** for your stay here in Venice. We hope that you enjoyed your holiday ! We remain at your disposal for any question you may have in the future and we hope to welcome you soon again here in Venice !!!Warmest regards,

10/10 Excellent

Braden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Gabriele / Reception on Jan 3, 2024
Dear Guest, Thank you for having chosen Hotel Palazzo Stern**** for your stay here in Venice. We hope that you enjoyed your holiday ! We remain at your disposal for any question you may have in the future and we hope to welcome you soon again here in Venice !!!Warmest regards,

10/10 Excellent

Kristen Peck

Stayed 1 night in Oct 2023
Response from Manuel / Reception on Oct 24, 2023
Dear Mrs PeckI’m Manuel the Reception Manager, thank you so much for taking time to get in touch to let us how much you enjoyed your recent stay with us.I will take great pleasure in passing on your thanks and appreciation to all my team for taking such great care of you.I’m glad to hear that you hope to have an opportunity to return, If I can ever assist with any future reservations you may wish to make at any of the hotels within Palazzo Stern, Locanda Vivaldi, Hotel Santa Chiara, please let me know, we remind that for the direct booking with us we have several free amenities.Thank you so much for choosing to stay with us on this occasion!Kind regardsManuel and all the Staff

10/10 Excellent

Mark

Liked: Property conditions & facilities, room comfort
Fabulous hotel and great location
This hotel is located in a great spot on the Grand Canal. It’s close to #1 stop for the public ferry that travels up and down the Grand Canal. Friendly and very informative staff. They help arrange transportation from the airport that greeted us upon arrival. Helped us map out our local travels with the public waterways. Beautiful hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mike

Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property in perfect location

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is stunning and in a fantastic location. The Ca'Rezzonico vaporetto stop (Line 1) is right outside the hotel and the airport boat (Alilaguna) also picks up at that same stop so it is super convenient for getting around Venice. The surrounding neighborhood also feels more local with busy restaurants, espresso bars, and some of the best wine bars with super affordable cicchettis. Also as a fun fact, this is the same hotel where they filmed the beginning of The Italian Job (newer remake) The one thing to point out is that there is a "free" water taxi ride to Murano to check out the glass factory. While technically the water taxi and tour of the glass factory is free, we felt super uncomfortable as it became clear it was a sales pitch to try to sell us some very expensive glassware and the sales guy kept pressuring us to try to buy something from his store. Other than that experience our stay here was fantastic.
Stayed 3 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel staff, and location!
Great location, friendly staff and beautiful hotel!
Stayed 3 nights in Aug 2023

10/10 Excellent

constance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being right on the Grand Canal and watching the varied boat traffic from the comfortable and beautiful patio. We had breakfast once— kind of pricey but with multiple selections—and dinner once, which was one of the best dinners on our trip. The service at meals was exceptional. My only criticism, a very small one, is that we could find only one outlet in our room for charging our phones, but we understand this is a historic building, perhaps difficult to retrofit for modern electronics. We managed and thoroughly enjoyed our stay.
Stayed 3 nights in Aug 2023

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room with incredible views over the canal. Great staff and incredible terrace to dine in the evening and have morning breakfast.
Stayed 3 nights in Aug 2023

10/10 Excellent

nt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a beautiful stay in a canal side room. The view from our room was stunning but we also enjoyed late nightcaps on the terrace. The food and service were equally great. It is a great place to enjoy the bustle of the Grand Canal and truly a palace. However, If you are looking for tranquility, you may be better avoiding the Grand Canal
Stayed 2 nights in Jul 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful building and property in an excellent location. The staff was extremely friendly and helpful. We were traveling with our two teenage kids so we needed a room to sleep four. We were given a suite on the split level between the first and second floor. It was very private and quiet but the ceilings were very low and it was a bit cramped and claustrophobic. The bathroom was large, lovely, and modern. I was able to see one of the other rooms with high ceilings and it was amazing. Definitely would stay again but in a different room.
Stayed 2 nights in Jul 2023

6/10 Okay

Melissa, Fayetteville

Traveled with family
Liked: Cleanliness, property conditions & facilities
They brag by sending private emails to you offering a private transfer boat. Then, when you reach out to schedule they inform you that you must have a 3 night stay before you can utilize the private transfer boat.
Stayed 1 night in Jun 2023

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service
This was my first stay at the Palazzo Stern and I hope I can always stay there in the future. It felt like living in one’s own palazzo on the Grand Canal. It is a truly boutique hotel where the staff were so welcoming and caring. Breakfast was excellent as was dinner. I can’t wait to return!
Stayed 3 nights in Mar 2023
Response from Manuel on Apr 13, 2023
Thank you for your kind revew we are waiting to welcome you back soon kind regardsManuel

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful both inside and out, particularly the lobby areas. The ease of access with the adjacent vaporetto stop is very convenient. The staff is extremely friendly, helpful and accommodating from the front desk to to the restaurant and bar.
Stayed 3 nights in Mar 2023
Response from Gabriele / Reception on Apr 4, 2023
Dear Guest, Thank you for having chosen Hotel Palazzo Stern**** for your stay here in Venice. We hope that you enjoyed your holiday ! We remain at your disposal for any question you may have in the future and we hope to welcome you soon again here in Venice !!! Warmest regards, Gabriele

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained. The staff went above and beyond to make sure our needs were met.
Stayed 3 nights in Mar 2023
Response from Gabriele / Reception on Mar 20, 2023
Dear Guest, Thank you for having chosen Hotel Palazzo Stern**** for your stay here in Venice. We hope that you enjoyed your holiday ! We remain at your disposal for any question you may have in the future and we hope to welcome you soon again here in Venice !!! Warmest regards,Hotel Palazzo Stern

8/10 Good

michael

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
We visit Venice twice a year and have stayed in many of the hotels in this city. This visit was in late January; quiet and easy to navigate the city, but many good restaurants closed, which is a trade off for sure but overall a good time to visit the city. Palazzo Stern is right at the Ca Rezzonico “boat” stop which makes it very easy to go anywhere on the “1”, and (even better) the Alilaguna boat coming and going from the airport stops at the hotel door as well. Our problem with the Stern was the restaurant. Breakfast was NOT a buffet (these are back post-COVID) but food was served by a rather robotic wait staff which was annoying and unnecessary. (And the worst coffee in Venice!) The bartender in the evenings however should be commended for her TOP Negroni’s! The desk staff was very accomodating and helpful.
Stayed 7 nights in Jan 2023

8/10 Good

Sham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location was good. The front desk staff especially Jordi was very helpful. The morning kitchen staff Rani gave us great service. Overall we were very happy staying at this property.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Character and staff. Wonderful location and easy access to vaporeto.
Stayed 6 nights in Dec 2022
Response from Manuel on Dec 14, 2022
Dear Steven, I’m Manuel the Reception Manager, thank you so much for taking time to get in touch to let us how much you enjoyed your recent stay with us.I will take great pleasure in passing on your thanks and appreciation to all my team for taking such great care of you.I hope you have an opportunity to return, If I can ever assist with any future reservations you may wish to make at any of the hotels within Palazzo Stern, Locanda Vivaldi, Hotel Santa Chiara, please let me know.Thank you so much for choosing to stay with us on this occasionKind regardsManuel and all the Staff

10/10 Excellent

Remington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the staff to be extremely pleasurable and helpful throughout our stay. The accommodations were superbly beautiful, with a nice vintage feel in a quiet neighborhood just outside of San Marco district.
Response from Reception on Dec 7, 2022
Dear Guest, Thank you for having chosen Hotel Palazzo Stern**** for your stay here in Venice. We hope that you enjoyed your holiday ! We remain at your disposal for any question you may have in the future and we hope to welcome you soon again here in Venice !!!Warmest regards,

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Convenient to all of Venice by foot or boat yet away from the throng of tourists. Beautiful exterior and interiors, very clean and the service was very friendly and helpful. I loved this palazzo and would definitely book again.
Stayed 4 nights in Nov 2022
Response from Reception on Dec 7, 2022
Dear Guest, Thank you for having chosen Hotel Palazzo Stern**** for your stay here in Venice. We hope that you enjoyed your holiday ! We remain at your disposal for any question you may have in the future and we hope to welcome you soon again here in Venice !!!Warmest regards,

10/10 Excellent

Verna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2022

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at this dreamy place; charming room that was surprisingly quiet at night, great beds and pillows, and the breakfast in the morning with the views of the water and heavenly pastries and coffees was the BEST. Can't recommend enough, you must go!
Stayed 1 night in Sep 2022
Response from Reception Desk on Oct 8, 2022
Thank you for your kind word.We are waiting to welcome you back soon RegardsManuel

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right on the canal. Friendly staff and great service!
Stayed 2 nights in Aug 2022
Response from Reception Desk on Oct 8, 2022
Thank you for your kind word.We are waiting to welcome you back soon RegardsManuel

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Joedy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Hotel in All of Venice.
The stay way was absolutely amazing. The building, the decor, the room, the atmosphere is 2nd to none. The best in Venice. The concierge was so helpful. They made our visit so memorable. The helped schedule day trips and tours. They knew everything about Venice. The bar tender in the evening (woman with long black hair) was simply the BEST in all of Italy. She took care of all out needs and more. She was very hospitable, friendly, and kind.
Stayed 3 nights in Jul 2022
Response from Reception Desk on Aug 9, 2022
Dear Joedy, Thank you for having chosen Hotel Palazzo Stern**** for your stay here in Venice and thank you for your kind review! If you want you can also join us on Facebook, this is our page. We remain at your disposal for any question you may have in the future and we hope to welcome you soon again here in Venice !!! Warmest regards,

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel! Staff was wonderful as well as nice rooms and restaurant on the canal.
Stayed 1 night in Jul 2022
Response from Reception Desk on Jul 28, 2022
Dear Jose, I’m Manuel the Reception Manager, thank you so much for taking time to get in touch to let us how much you enjoyed your recent stay with us. I will take great pleasure in passing on your thanks and appreciation to all my team for taking such great care of you. I’m glad to hear that you hope to have an opportunity to return, If I can ever assist with any future reservations you may wish to make at any of the hotels within Palazzo Stern, Locanda Vivaldi, Hotel Santa Chiara, please let me know. Thank you so much for choosing to stay with us on this occasion Kind regards Manuel and all the Staff

8/10 Good

Patricia

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Building is museum-like with lovely art and Murano chandeliers. Rooms are uneven. Our friends had a very pleasant room with a great view while our room was dark with an odd layout. Breakfast on the patio was excellent.
Stayed 2 nights in Jul 2022
Response from Reception Desk on Jul 23, 2022
Dear Patricia, Thank you for having chosen Hotel Palazzo Stern**** for your stay here in Venice. We hope that you enjoyed your holiday ! We remain at your disposal for any question you may have in the future and we hope to welcome you soon again here in Venice !!! Warmest regards, Hotel Palazzo Stern

6/10 Okay

Ermelinda

Traveled with family
Liked: Cleanliness, staff & service
I can start saying that this is an amazing building with a lot of history and beauty. Location is very convenient close to restaurants and water taxi. Unfortunately our suite was located on the third floor, the attic, where we were unable to enjoy all that it had to offer. The room was always very, very hot, it reached the 26c one day when we returned after our day out. It was a very hot 3 days in Venice and their system requires the card removed and everything shuts off. The air conditioning wasn’t able to keep up at our return even if we left all curtains shut before leaving. The heat was unbearable. No mirrors in the room, only one in the bathroom. Another issue we had was little spiders crawling on our bed pillows, I think I killed 7 of them. The staff was very courteous but we were never asked how we found our stay, not even at check out. I’m sure we were unlucky with the room assigned but for the price payed and all the positive rating and reviews we were expecting a much better experience.
Stayed 3 nights in Jul 2022

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel located in a quieter corner of Venice. It's located in a former home of a Venice merchant family, and remodeled with era-specific art. It feels like staying in a museum. The staff was very friendly and helpful, and gave us a wonderful tour of the property at check in. The dining area is located on the waterfront of the Grand Canal and provides a beautiful place to eat and have a drink. The rooms themselves are clean, comfortable, and elegant in their decoration. I truly enjoyed my stay at the Palazzo Stern and will definitely be staying here again.
Stayed 1 night in Jul 2022
Response from Reception Desk on Jul 23, 2022
Dear Kevin, Thank you for having chosen Hotel Palazzo Stern**** for your stay here in Venice. We hope that you enjoyed your holiday ! We remain at your disposal for any question you may have in the future and we hope to welcome you soon again here in Venice !!! Warmest regards, Hotel Palazzo Stern

8/10 Good

Clare

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely architecture and our grand canal view was amazing
Stayed 4 nights in Feb 2022

10/10 Excellent

Cynthia

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Small Hotel on the Grand Canal
Beautiful hotel, great quiet location right next to Ca Rezzonico water bus stop, Lovely restaurant, bar and breakfast room with practically anything you want for breakfast cooked to order. Beautiful patio right on the Grand Canal. Friendly, welcoming and helpful staff.
Stayed 3 nights in Nov 2021
Response from Reception on Nov 14, 2021
Dear Cynthia. Thank you for your kind words! We hope to have the pleasure to welcoming you in another occasion here in Venice, at Palazzo Stern. Reception

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from The Staff on Feb 26, 2020
Thank you so much for your feedback, Regards

10/10 Excellent

Christopher, Asheville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s heaven. Stupendo. Beautiful palace w layers of history.
Stayed 2 nights in Feb 2020
Response from The Staff on Feb 26, 2020
Thank you so much for your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good location.
Friendly and helpful staff, recommended a really excellent local restaurant that wasn't filled with tourists. Room was a decent size, decor a bit dated. The bathroom was a bit of an issue. I'm 6'2 and struggled to get into the tub/shower, it was really high off the ground.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable room. Very friendly and helpful staff!
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and Palazzo's interior are unrivaled
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was perfect! The staff was wonderful!
Stayed 2 nights in Oct 2019

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Venice!
This is the best hotel we have ever had the pleasure of visiting! Roberto, Gabrielli & Danielelli were like family. So very kind and helpful. Our room was beautiful. The bathroom was large with a lovely tub & shower. We had a balcony by the canal. We especially enjoyed being picked up by the hotel’s boat. A perfect way to begin our holiday! We will never stay anywhere else but here when in Venice.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. It was easily accessed from the E boat at CA Rezzoies (sp?) stop. The entry was ornate and beautiful. The patio is large and sits right on the Grand Canal. The bar is right inside the patio. They served a lovely breakfast of meats, cheeses, coffees, pastries too much to list. The concierge was so very helpful and personable. There are 24 rooms on the property. Our room was beautifully decorated. The bed was comfortable. My only complaint was toilet backed up but they fixed it right away. Otherwise I would highly recommend this hotel!
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly and helpful staff. Great location.
Stayed 3 nights in Oct 2019

10/10 Excellent

Dominick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Gorgeous architecture. Very dark room with no daylight
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful property, love walking the bach streets away from the crowds
Stayed 3 nights in Aug 2019