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Reviews of Hotel Plaza Venice

4 out of 5
Hotel Plaza Venice
Viale Stazione 36, Mestre, VE

Reviews

8.8

Excellent

Rating 10 - Excellent. 516 out of 1006 reviews" "
Rating 8 - Good. 371 out of 1006 reviews" "
Rating 6 - Okay. 71 out of 1006 reviews" "
Rating 4 - Poor. 21 out of 1006 reviews" "
Rating 2 - Terrible. 27 out of 1006 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

MOHAMED

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The stuff was very kind and helpful.. the hotel location is perfect I really recommend this hotel for all the travelers
Response from Gianluca (Sales&Marketing Team) on Mar 21, 2024
Thank you so much for your glowing review! We're thrilled to hear that you found our staff to be kind and helpful, and that you enjoyed the location of our hotel. Your recommendation means a lot to us, and we look forward to welcoming you back again in the future!

4/10 Poor

Pei Wah

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The room is quite old with dated furniture. The 1st room they gave us - there are no electrical socket in the room except for 1 socket which is already plugged to the TV and minibar. We were not able to charge our devices at all. We went down and feedback to them and they changed our room which has at least 1 electrical socket by the side of the bed. I was told most of the rooms only have no or only 1 socket. Given that we live in digital world with at least 2 or 3 digital devices, sockets are crucial in hotel rooms. I have never seen a hotel that has inadequate sockets in their room. The only good thing about this hotel is that its just across Mestre station which is easy for us to get to venice main islands and other parts of Italy with ease.
Stayed 2 nights in Mar 2024
Response from Gianluca (Sales&Marketing Team) on Mar 18, 2024
Thank you for these notes and feedback, we are sorry some aspects of our stay did not meet your expectations. We will use your feedback to improve our service and facilities and for the future plans we have for our hotel. Thank you

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Not enough staff
Stayed 1 night in Jan 2024
Response from Paola [Sales and Marketing Team] on Mar 5, 2024
Thank you for your feedback and comment, we really appreciate you enjoyed an overall positive stay! Thank you also for the time to leave some suggestions. Many thanks. Paola (Sales&Marketing Team)

10/10 Excellent

Adley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and greatly recomment
Stayed 2 nights in Feb 2024
Response from Paola [Sales&Marketing Team] on Mar 20, 2024
Thank you for this review and for recommending us, we really appreciate it

10/10 Excellent

Pasqualino

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room nice bathroom
Stayed 2 nights in Jan 2024
Response from Gianluca (Sales&Marketing Team) on Feb 2, 2024
We are delighted to read you had a pleasant stay and everything went smootly.We are looking forward to host you again soon!!

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good value, very cold bathrooms and walls are thin but overall good, very clean and convenient for sight seeing and the connection via bus & train to other cities.
Stayed 4 nights in Jan 2024
Response from Gianluca (Sales&Marketing Team) on Jan 29, 2024
We really appreciate your positive review, thank you for having shared your comments!

10/10 Excellent

Benjamin

Stayed 1 night in Nov 2023
Response from Gianluca (Sales&Marketing Team) on Dec 18, 2023
Thank you for having shared your positive rating.

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated directly across from the train station in Mestre, this was absolutely the best location for our needs. We took the bus or train into Venice lagoon with the commuters, depending on traffic. The staff were pleasant and helpful. Several nearby restaurants were excellent. It wasn't always quiet, but was a good value for the money. The room luxurious and clean.
Stayed 4 nights in Nov 2023
Response from Gianluca (Sales&Marketing Team) on Nov 13, 2023
Thank you for your positive comment and for sharing it with us! Our staff will be extremely happy reading your feedback, appreciated :)

10/10 Excellent

Edward Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to public transportation.
Stayed 4 nights in Oct 2023
Response from Gianluca (Sales&Marketing Team) on Nov 9, 2023
We are located in a tactical area; in front of Venice Mestre train station and 20 min by taxi/bus from VCE airport.All the team hope to welcome you again soon!!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated being on the mainland after we saw the giant crowds on the island. The Plaza is across the street from the train station which was very convenient. The room was super clean and quiet. We loved staying at the Plaza.
Stayed 4 nights in Oct 2023
Response from Paola [Sales and Marketing Team] on Nov 8, 2023
We are so glad you fully enjoyed your stay! Thank you for your rating and kind words!

10/10 Excellent

ENG HIN, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient the stuff is very friendly
Stayed 3 nights in Oct 2023
Response from Gianluca (Sales&Marketing Team) on Nov 2, 2023
Thank you for having stayed at Hotel Plaza Venice and for having shared your positive stay experience.

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location for train station, service very good and a big variety for breakfast. Only negative was the sound from the back of the property could be heard until after 0130 it was some party!!!
Stayed 1 night in Oct 2023
Response from Gianluca (Sales&Marketing Team) on Oct 31, 2023
Thank you for this review. We are located in a city environment which sometimes turns out to be busy. Several other business around organize night events but within the local regulations required by the Venice City Council (both in terms of timing and level of decibel/sound/noise). Thank yo

10/10 Excellent

Chaorui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Gianluca (Sales&Marketing Team) on Oct 26, 2023
Thank you for your rating!We hope to welcome you again soon.

10/10 Excellent

Suchela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very near train station and big room clean and confort Everything is ok Recommend
Stayed 2 nights in Oct 2023
Response from Paola (Sales&Marketing Team) on Oct 18, 2023
We are so glad you fully enjoyed your stay at Plaza! Thank you for this 5/5! Paola [Sales and Marketing Team]

10/10 Excellent

Tracy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for us, very friendly staff!
Stayed 1 night in Sep 2023
Response from Gianluca (Sales&Marketing Team) on Dec 1, 2023
We are happy to know that you've had a comfortable stay with us and that you were pleased with our reception service.

10/10 Excellent

John

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice property. Great breakfast included. Staff great. Train lines across the street Only negative- don’t wander off as it gets a bit sketchy a couple of blocks away from the hotel
Stayed 2 nights in Oct 2023
Response from Paola (Sales&Marketing Team) on Oct 13, 2023
Thank you for having rated us and dedicated some of your time to provide us with your feedback, we appreciate it!

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect base to explore Venice
Hi Plaza Hotel has a perfect location directly opposite the Mestre train station so a 1 minute walk to get a train into Venice and 5 min walk from the drop off and pick up for buses to Marco Polo Airport. The Staff were very helpful and friendly. Housekeeping kept the room clean although they occasional failed to restock coffee satchels etc. There was Also a lack of any USB charging sockets in spite of many blanked sections around standard outlets where they could to added, so I needed to make a trip to the local Coop to invest in an additional adapter. I found the bed comfortable and the air con fairly quiet. I am afraid from a short walk around Mestre I saw nothing to bring me back, but it is a perfect base for exploring Venice
Stayed 4 nights in Oct 2023
Response from Paola [Sales&Marketing Team] on Oct 10, 2023
Thank you for taking the time to review us! You do find us on the same page when it comes to the plugging options in our rooms: our in-room “socket set up” does not always cater for nowadays needs of multi electronic devices charges. This has been greatly noted and we do take it into consideration for any future plans of room restyling that might arise

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Paola (Sales&Marketing Team) on Oct 10, 2023
Thank you! We really appreciate you dedicated some of your time to review us! :)

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very nice. Property are clean. We arrived early before check in time. When we came back hotel at night, the hotel has already assigned room for us. The luggage was in our room.
Stayed 1 night in Oct 2023
Response from Paola [Sales and Marketing Team] on Oct 6, 2023
Thank you for this comment! We are glad you enjoyed your stay with us. Thank you for having shared your feedback!

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE MOST CONVENIENT
The Hotel Plaza is the MOST CONVENIENT and NICEST hotel across from the Venezia Maestre station....literally across the street. A very welcoming and helpful staff, great daily buffet breakfast, lovely room, good shower/bathroom, comfortable and clean beds. And, just a 10 minute ride to Venezia. Save time, buy roundtrip tickets.
Stayed 3 nights in Sep 2023
Response from Gianluca (Sales&Marketing Team) on Oct 4, 2023
We thank you for taking time to share your experience. We are delighted to read you have such a pleasant experience with us and we are happy to know that you were pleased with our reception service. We are looking forward to welcoming you back soon!

2/10 Terrible

Ross

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Beware of major bed bug problem in this hotel!!!!! Booked 2 nights through Expedia for its 4 star rating and location during my trip in Europe but left Venice for Paris with bed bug bites all over my body. Showed these bug bites to the front desk and was told to send the pictures to the hotel which I did and received a reply saying Pest Control said it’s a general problem in the area with an apology for the inconvenience. Instead of a hygiene room I got terrible bed bug bites all over my body from the hotel, these bug bites were so itchy and looked red and disgusting that totally ruined my trip. I wish I could post some pictures of these bug bites on my body. If you need a clean place to stay for your trip, look somewhere else!
Stayed 2 nights in Sep 2023
Response from Gianluca (Sales&Marketing Team) on Nov 10, 2023
We are extremely sorry; as you mentioned we contacted pest control and they told us that it was a general problem; our cleaning standard are always high and we are sorry if you didn't have the same feeling about it. We have contacted you by email in order to figure out how to handle as best as possible this feedback. We hope you were pleased with it.

10/10 Excellent

Aleksandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service !
Response from Gianluca (Sales&Marketing Team) on Sep 25, 2023
We are happy to know that you've had a comfortable stay with us and that you were pleased with our reception service.

8/10 Good

roger c.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Super convenient! Right across from the train station!
Stayed 2 nights in Sep 2023
Response from Gianluca (Sales&Marketing Team) on Sep 22, 2023
Feedback appreciated; thank you! Our location is indeed convenient and we are happy you enjoyed your stay wiht us!

8/10 Good

Thuc

Stayed 2 nights in Sep 2023
Response from Paola (Sales&Marketing Team) on Oct 18, 2023
We appreciate you shared your positive experience at Plaza and hope to have the chance to accommodate you once again. Thank you

6/10 Okay

ANGEL

Traveled with family
Liked: Staff & service
The rooms are old,
Stayed 2 nights in Sep 2023
Response from Gianluca (Sales&Marketing Team) on Sep 22, 2023
Thank you for having rated us: we have carefully read your notes and feedback as we believe they can always be a great source of improvements

10/10 Excellent

Jorge, TORONTO

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved being across the street from the train terminal.
Stayed 3 nights in Sep 2023
Response from Gianluca (Sales&Marketing Team) on Sep 20, 2023
Thank you so much for leaving such a good review following your stay in our hotel. Our location is indeed extremely convenient; thank you to remark it.

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, very welcoming staff, very good breakfast, conveniently located.
Stayed 1 night in Sep 2023
Response from Paola (Sales&Marketing Team) on Sep 15, 2023
Thank you! We really appreciate you dedicated some of your time and we enjoyed reading your words :)

8/10 Good

Divyakumar

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Gianluca (Sales&Marketing Team) on Sep 13, 2023
We appreciate your feedback, thank you for having stayed with us!

10/10 Excellent

Ling, Haverford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very close to the train station. The room is spacious and modern. The staffs are nice and helpful. Highly recommend!
Stayed 3 nights in Aug 2023
Response from Paola [Sales and Marketing Team] on Sep 4, 2023
Thank you for having shared your positive stay experience, we are delighted you had a pleasant stay!

10/10 Excellent

phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Stayed 2 nights in Aug 2023
Response from Paola [Sales and Marketing Team] on Aug 31, 2023
Thank you for having shared your positive stay experience, we are delighted you had a pleasant stay!

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was great. With the train station directly across the road it was very easy and convenient to get over to venice at any time we wanted. The hotel was clean and the staff were very friendly. Our room was clean and the ac was amazing considering the heat. Breakfast each morning had a good selection and could cater to my dietary needs. I will say a hotel of this calibre should have better tv and movie options especially cinsidering it would be mostly travellers passing through... wouldn't hurt to get netflix.
Stayed 4 nights in Aug 2023
Response from Gianluca (Sales&Marketing Team) on Aug 22, 2023
Thank you for your feedback and comment, we really appreciate you enjoyed an overall positive stay! Thank you also for the time to leave some suggestions, really apreciated.

6/10 Okay

Alexander

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Paola (Sales&Marketing Team) on Aug 14, 2023
Thank you! We appreciate you dedicated some of your time to review us!

10/10 Excellent

Anna

Stayed 2 nights in Aug 2023
Response from Paola [Sales and Marketing Team] on Aug 31, 2023
Thank you for having let us know about your positive stay, we are glad to hear it!

10/10 Excellent

Marie-Eve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms, very clean, located next to the Mestre train station.
Stayed 1 night in Aug 2023
Response from Gianluca (Sales&Marketing Team) on Aug 7, 2023
Thank you for your lovely feedback; we are located in a really tactical area; thank you to remark it.We hope to welcome you again here at Hotel Plaza Venice!

8/10 Good

Isabel

Stayed 3 nights in Jul 2023
Response from Gianluca (Sales&Marketing Team) on Aug 7, 2023
Thank you for your feedback and for sharing it with us.Kindly

8/10 Good

ALEXANDRA, North Vancouver

Stayed 3 nights in Jul 2023
Response from Gianluca (Sales&Marketing Team) on Aug 22, 2023
Many thanks for your feedback!We hope to welcome you again soon.

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was located opposite the railway station and was very well accessible.
Stayed 2 nights in Jul 2023
Response from Gianluca (Sales&Marketing Team) on Jul 24, 2023
Many thanks for your lovely feedback; we are happy you enjoyed our location and we hope to welcome you again really soon!

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
The room for 4 is so large and new. The people at the desk was very nice. Is very easy to park the car and the best thing is that you only have to cross the street to take the trane to Venice (only 10 min by train!)
Stayed 2 nights in Jul 2023
Response from Gianluca (Sales&Marketing Team) on Jul 23, 2023
We are so glad you fully enjoyed your stay at Hote Plaza Venice! Thank you for contributing with a detailed review: it will definitely help future guests in choosing the right accommodation for their travel needs!

10/10 Excellent

Carrie

Stayed 1 night in Jul 2023
Response from Gianluca (Sales&Marketing Team) on Aug 8, 2023
Many thanks for your feedback! We are happy you had a 5/5 experience with us :)

10/10 Excellent

Paola

Stayed 2 nights in Jul 2023
Response from Gianluca (Sales&Marketing Team) on Aug 7, 2023
Many thanks for this 5/5; we are really happy you fully enjoyed your stay with us!

10/10 Excellent

TAbitha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location (across from train station); very large room, updated.
Response from Gianluca (Sales&Marketing Team) on Jul 10, 2023
Thank you for having shared everything went smoothly, we are glad to hear it!

10/10 Excellent

hazim

Stayed 1 night in Jul 2023
Response from Gianluca (Sales&Marketing Team) on Jul 28, 2023
Many thanks for your 5/5 feedback!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laege, beautiful rooms. Great breakfast. Little noisy from street facing room as across from train station. However train station made it easy to get back and forth from Venice. I would stay again
Stayed 1 night in Jul 2023
Response from Gianluca (Sales&Marketing Team) on Jul 7, 2023
We are so glad you fully enjoyed your stay! Thank you for your rating!

10/10 Excellent

María Paula

Stayed 2 nights in Jul 2023
Response from Gianluca (Sales&Marketing Team) on Jul 27, 2023
Many thanks for your feedback; we are happy you enjoyed your stay.

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very helpful front desk. Our deluxe room was great. Breakfast was good. Train and bus stop right across the street. Bathtub was not amazingly clean, I saw hair that did not belong to anyone in our party by water controls of the tub when filling the tub for bath. Overall, I would stay there again.
Stayed 2 nights in Jun 2023
Response from Paola (Sales&Marketing Team) on Jul 5, 2023
Thank you for your feedback and comment, we really appreciate it! We will take your suggestion on board and work for a better experience. Many thanks

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service
excellent location, good and convenient, clean and reasonably priced.
Stayed 2 nights in Jun 2023
Response from Gianluca (Sales&Marketing Team) on Jul 3, 2023
Thank you for your positive comment and for sharing it with us!

10/10 Excellent

EMMYLOU E. DELA

Liked: Staff & service, property conditions & facilities
Hotel is just across Mestre train station and busses. Easy to check in and check out. My family loved the huge room.
Stayed 1 night in Jun 2023
Response from Gianluca [Sales and Marketing Team] on Jul 3, 2023
You are just right: we boast a prime location to get into Venice downtown! Glad you highlighted our check-in/our procedure. Hope to welcome you again really soon!

8/10 Good

Lourdes B

Stayed 1 night in Jun 2023
Response from Gianluca (Sales&Marketing Team) on Jul 19, 2023
Thank you for your feedback.We hope to welcome you again here at Hotel Plaza Venice!

10/10 Excellent

Sabina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel to stay if you’re taking the train into Venice
Stayed 1 night in Jun 2023
Response from Gianluca (Sales&Marketing Team) on Jun 29, 2023
Loving this review, thank you so much! Great you enjoyed your stay! Hope to welcome you back here at Anda Venice :)

2/10 Terrible

Nakhonngeun

Stayed 1 night in Jun 2023
Response from Paola (Sales&Marketing Team) on Jul 13, 2023
We are sorry to come across this negative rating unsupported by any comment or feedback. Feel free to contact us directly/privately as we would love to hear more about what didn't work out for your with your stay