Ratings based on 104 Verified Reviews

4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Posted Jun 28, 2017
Travelled with my 2 sons Excellent location Breakfast was awesome
5 out of 5
Recommended
for Everyone
by A verified traveler from Mount Shasta CA. 96067

Perfecto

Posted May 22, 2017
The employees at this Hotel were so accommodating Gave us all the info and directions to all the sites, and in the end got us our airport shuttle at 4:30 am, They were first class all the way.
Comment from Hotel Management
May 23, 2017 by Marco, Hotel Management
Dear Sir, many thanks for your feedback. We wish you all the best and we hope to see you again soon in Venice. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Terrific location, open balcony right on a canal!

Posted May 18, 2017
Pros: Location is amazing, breakfast was a nice treat, and the people are very friendly and helpful.
Cons: The beds are a bit hard.
Location: Canals, tons of restaurants, people watching at St Mark's Square, and all the tourist sites.
We had a fantastic 2 night stay in May 2017. Mom and daughter trip. We took a day trip to both the Murano island known for blown glass and the Burton island known for the colourful houses and handmade lace.
Comment from Hotel Management
May 18, 2017 by Marco, Hotel Management
Dear Guest, many thank for your review. We always try to improve our job and your suggestions are very apreciated. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
Hotel was comfortable and central to everything. Hotel staff was helpful!! We stayed at the apartment and it was very comfortable.
Comment from Hotel Management
May 17, 2017 by Marco, Hotel Management
Dear Guest, Many thanks for your feedback. We wish to see you again soon. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Perfect Location and Friendly Hotel Staff

Posted May 11, 2017
This hotel is in the perfection location in the heart of San Marco! All the hotel staff were friendly and welcoming which made our trip more pleasant. Our room was beautifully decorated with great facilities and I would definitely recommend :)
Comment from Hotel Management
May 17, 2017 by Marco, Hotel Management
Dear Guest, we always try our best and your feedback is very important for us, many thanks and see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Central hotel

Posted Jan 25, 2017
Nice hotel very central,Rooms were spotless and staff very welcoming, Vreakfast was fine everything you needed,coffee was excellent.
Comment from Hotel Management
Jan 26, 2017 by Marco, Hotel Management
Dear Guest, to receive any feedback (positive or negative) is always very important for us and in this case, to have such a good feedback is so pleasant! we are proudly reading this review and we say THANK YOU! WE hope to see you soon in Venice. Best regards
3 out of 5
by A verified traveler from Sydney

Nice but smelly bathroom.

Posted Jan 11, 2017
Shower screen is only suitable for Olive Oil. Bathroom, for some reason, was very smelly. Beds are comfortable. Kitchen has no paper towel/ hand towel. Flat screen TVs were small and no English channel available. Close to St. Mark Square and other attractions. Plenty of shops around plus convenient stores.
Comment from Hotel Management
Jan 21, 2017 by Marco, Hotel Management
Dear Sir, many thanks for giving the oppportunity to improve our service. Best regards
2 out of 5
by A verified traveler

Okay but never again!

Posted Sep 29, 2016 on Hotels
We reserved an apartment for 4 and we're told when we checked in that we were not eligible for the breakfast in the morning because we rented a larger unit? What? Then we were told where to eat for a discount and also a free your of Murano. Been there but took my sister. Free to go but on your own 3 hours later unless you buy hit load of glass. We felt scammed every where we went. Apartment had a shower that could only accommodate Olive Oyl!
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Dear Sirs, your opinion is very important for us, is the way to improve our job. We sell the apartments without breakfast but if the guest wish to enjoy the breakfast, is not a problem at all. Our breakfast room is not very big enough to accomodate the hotel rooms togheter with the apartments in the annex, so we decide to sell the apartments (all the aprtments are equipped with kitchen...) without including the breakfast in the price. Sorry but our way is to try to always provide a good service and if is not possible to satisfy our guest as should be, we prefer to cut the breakfast price from the final price. About the other comment, sorry but being the review anonymous, is too hard to understand what has happened, because usually work differently. Best regards Marco Fusari Manager
2 out of 5
by A verified traveler

Our Review

Posted Aug 8, 2016 on Hotels
It was a comfy place. The small apartments was in an alleyway. Please ensure the safety for future guest. The front desk was very helpful
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Dear Sir, our opinion is very important to improve our service. We would like to inform you that the location is very safe, Venice itself is very safe... Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle upon Tyne

Close to everything you want to see

Posted Jul 23, 2016
First of all take the water bus to rialto stop c. We decided to walk and therefore ended up lost a few times and stressed. Google maps is not reliable in the middle of Venice. When we got to the hotel the guy on reception took one look at us and ran off, another guy came who then said someone else would be along in about 10 mins. 20 mins later he arrived, no apology nothing. We didn't hold out much hope for the room by that point. I have to say though that was the only downside. The hotel is clean and comfortable and serves you well for ambling round Venice, and if you still get lost which you will just follow the arrows for per Rialto and you will be fine.
Comment from Hotel Management
Aug 7, 2016 by Marco, Hotel Management
Dear Nikki, many thanks for your rewiew, we hope you enjoied you stay. Our apologizes for the check in, our concierge had a small issue right in the same moment of your arrival. Best regards