We booked the hotel in advance. Two days before, I had a text from my bank saying that someone in Italy was trying to use my card so we were wary. A few hours later, I had message from the hotel in Italian that I could not read. After getting it translated it was about payment. I messaged Santa Marina back to say that is fine, I will tell my bank to accept payment. I did not hear back from them. I also had two missed calls from an Italian number which I tried to look and compare with hotel numbers but none matched. They called for a split second, not enough time to answer. Anyway it was time to go to Hotel Santa Marina. We got there, the staff did not even say hello, they just look at you. They told me they gave my room away, despite messaging them back. I also found out the calls were from them, who did not give me enough time to answer or call me on the number matching the hotel. They said we have a spare room still so I shrugged it off, so we made sure payment went through and we were shown to our change of room. We got taken to a building outside of hotel. This room was not great. It did not feel safe as the room was not in hotel and old lock thinking someone could break in. It smelt damp like no one had been there for ages and material was stapled to wall falling off. Next morning we had breakfast, inside the hotel was much nicer than our room, the noise every morning was awful starting before 7am where the room was next to a delivery area. The bed was uncomfortable too.