Hostel 1 star Overpriced
Posted Oct 9, 2016 on Hotels
Arrive at hotel, no elevator, climb4 flights of stairs with luggage room like a cave, no fires escape only one entrance & exits key needed to exist building. Husband had a foot injury could not climb left hotel after one night money not refunded for remaking 2 nights. No better than a hostel rate this hotel 1 star Move to a wonderful hotel down the street same price, & elevator full breakfast . Lanterna is way overpriced
Comment from Hotel Management
Oct 23, 2016 by General Manager, Hotel Management
First of all: you have paid for 3 nights because you have booked for 3 nights and you can not obviously cancel 2 nights the day of your arrival.
You requested in your reservation a room at higher floors and we have satisfied your request. I remind you that this is a building of 1493 and is not necessary to have a particular culture to understand that external safety stairs or elevators can not be inserted. However it's not true that we have only one antrance but we have 2 entarces. As you can easily see from the previous reviews and successive to your we are a particularly popular inn and we are very happy that our guests seem to appreciate our Locanda, our management and the uniqueness' of Venice and its history. But obviously this is not by all