Urine/body odor bathroom problem
Posted Jul 22, 2016
Laguna Palace is conveniently located, a short walk from Venice Mestre station. We chose it as a middle ground between Treviso airport and Venice itself. Upon booking, I called the hotel to ask about transfers and was told very nonchalantly that a taxi was the ONLY option. I would like all travelers to this area to know that this is so so not true! Just down from Venice Mestre station there is a bus/coach service offering transfers to Marco Pollo and Treviso for around 10 euros. They run a really regular service until about 7-8pm daily. Given that this transport was available at such a short walk from the hotel, it was disappointing to not be given this information when directly asking for it.
The hotel itself was pleasant, modern and the majority of guests from quality airline cabin crew was reassuring that the hotel had a good reputation. The rooms were tidy, and well maintained. Our particular room did seem to be somewhat neglected in the bathroom- there was a strong smell of urine and body odor especially near the toilet area. Some disinfectant and detailed attention from housekeeping would sort this out in one sitting and I took the time to inform the reception. Everything else was really good, and had it not been for the urine smell, I would gladly have given 4/5. Sadly this small thing brings the experience down.