Ratings based on 236 Verified Reviews

4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location for Venice travel

Posted Nov 13, 2016
Good location for Venice travel, free parking, clean room, nice staff, recommendable, good memory, enjoyed for staying
4 out of 5
Recommended
for Everyone
by A verified traveler from Arbroath, Scotland

Nice hotel but pool was closed

Posted Oct 5, 2016
Very well situated place, easy access to the public transport, but be aware of walking very close to the main road to get a bus. Would definitely recommend booking a car for airport pick-up and drop-of. We have chosen the hotel on bases of having a pool, unfortunately we were unable to use it as it was out the season. Wish this info was given during the booking vie Expedia as I felt let down. Friendly and helpful staff. Even being beside the main road the room was quite. Comfortable bed.
3 out of 5
Recommended
for Everyone
by A verified traveler from Athens

Easy to find, had parking which is always a bonus.

Posted Sep 7, 2016
Pros: Convenient to the Autostrada.
Room was not cleaned despite having been given the key. It was obvious that the bed was not made and bathroom not cleaned when we opened the door to move in so went back to reception where I was almost questioned as to my query... Another room was offered but no apology was made and we lugged our gear back to the new room which was fine all be it a 20 minute procedure we could have done without.
Comment from Hotel Management
Sep 16, 2016 by general manager, Hotel Management
Dear Client, Thank you for taking the time to let us know about your experience. We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies. We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are ready to welcoming you again upon your next stay, trying then to regain your confidence. Yours sincerely, Andrea Morandini General Manager
1 out of 5
by A verified traveler

no service with a smile, under staffed,

Posted Sep 2, 2016
Pros: NOTHING
Cons: The Hotel could have more staff who were willing to do their job and speak English
There was no 4 star service at all. Rubbish location, the pool was not heated, even water we had to pay for, the breakfast buffet was identical EVERY SINGLE DAY.
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Dear Client, Thank you for taking the time to tell us about your experience at the Novotel Venezia Mestre Castellana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It's a shame you didn't tell the reception to talk to me or to the Manager on duty about what happened during your stay. All staff is informed about your comments which will help us to improve and give a better service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Morandini - general manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Inviting and nice staff

Posted Jul 30, 2016
The hotel is kind of far from Venice but there is reliable transportation. Great food, clean and modern hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Germany

Very clean, family friendly hotel

Posted Jul 19, 2016
If I had to complain about something, it would be that the pool closes a little early(8pm) and the wifi isn't the greatest. Other than that, I would definitely stay in this hotel again if I am in the area. Very clean, good AC, great breakfast, friendly staff and is perfect for families.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 12, 2016
Good hotel. Nice amenities close to bus and rail Worth the money
1 out of 5
by A verified traveler

Not very comfortable I expected more from them.

Posted Sep 27, 2015
Pros: Nothing.
Cons: Everything. Especially how clean the beds are after pets have been in the room, they need to have non pet rooms like how they have non smoking rooms.
Location: Not much really a little walk to closest shopping area.
Bed had fleas in it, I rest my case there. The staff were helpful, but when we realised they allowed pets in the rooms I was quite shocked that they never had non pet rooms as well they have non smoking rooms.
Comment from Hotel Management
Oct 8, 2015 by SERGIO MOBILIA, Hotel Management
Dear Guest,I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Sergio Mobilia - general manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Berkshire, England

We were impressed!

Posted Sep 23, 2015
Pros: Comfortable rooms and great restaurant! Super buffet breakfast and we also had a delicious meal in the evening. The service was excellent.
Location: The beautiful city of Vencie is not far away!
Very reasonably priced hotel with very good service and comfortable, clean and bright rooms. It was very busy but this did not affect service. The staff were super. Car parking available so we were able to leave our car and use the local bus service to get to Venice ... bit of a walk to get stop but quite doable if you like walking. We will definitely stay in a Novotel again.
Comment from Hotel Management
Oct 8, 2015 by sergio, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sergio Mobilia - general manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2015
Helpful staff regarding nearby transportation and restaurants information. Very clean hotel with good reasonable dinner and breakfast buffet.
Comment from Hotel Management
Sep 1, 2015 by sergio, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sergio Mobilia - general manager