There was no 4 star service at all. Rubbish location, the pool was not heated, even water we had to pay for, the breakfast buffet was identical EVERY SINGLE DAY.
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Venezia Mestre Castellana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
It's a shame you didn't tell the reception to talk to me or to the Manager on duty about what happened during your stay.
All staff is informed about your comments which will help us to improve and give a better service.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Andrea Morandini - general manager