Junior Suite with Balcony and Canal View | Balcony
Check availability

Reviews of Residenza Ca' San Marco

Residenza Ca' San Marco
Calle De Le Balote - San Marco 4868, Venice, VE

Reviews

7.4

Good

Rating 10 - Excellent. 63 out of 282 reviews" "
Rating 8 - Good. 118 out of 282 reviews" "
Rating 6 - Okay. 68 out of 282 reviews" "
Rating 4 - Poor. 17 out of 282 reviews" "
Rating 2 - Terrible. 16 out of 282 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to station. Good restaurants nearby
Stayed 3 nights in Jan 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a perfect location - 4 minutes walk from Rialto vaparetto station. It's location - right on the canal is quiet despite the procession of gondolas passing by. The Residenza is so centrally located for Venices sights as well as shopping & eating options. We stayed in room with the balcony which really was so special - loved it.
Stayed 3 nights in Nov 2023

6/10 Okay

DANG

Traveled with family
Just ok. At 200/night, we got a place to sleep at an excellent location. Nothing else, not even a simple breakfast or water bottle.
Stayed 3 nights in Oct 2023
Response from Giuliano on Nov 1, 2023
Dear Dang, thank you for taking the time to write your review.I remind you that your choice was for a room without breakfast.With a simple additional cost of Euro 10.00 you can take advantage of our breakfast which includes American coffee, espresso coffee, hot milk, cold milk, croissants cooked in the morning, orange juice, various types of bread, boiled eggs, ham, cheese, fruit in season etc etc, otherwise just 50 -100 meters from our house you can find a multitude of bars already open at 07.00 in the morning.Looking forward to seeing you again as our welcome guest, I send you my best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Giuliano on Oct 23, 2023
Thank you

6/10 Okay

Nancy

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Fair
There is a very small window of opportunity to check in… And then there is virtually no service beyond noon in case there are any issues. The room was clean no issues there but this is more like renting a room instead of having a hotel and the typical services and information you would receive with one. It is also incredibly hard to locate
Stayed 1 night in Sep 2023
Response from Mario on Oct 23, 2023
Dear Fair, the frnt desk is entirely automated so that customers can arrive at any time, even at two in the morning without problems and this is greatly appreciated.The centrality of the house allows you to be just 3 minutes walk from Piazza San Marco and 5 minutes walk from the Rialto bridge.The streets are all narrow, typical of a medieval city that is more than 1000 years old and this is why it is known throughout the world.See you soon !.

8/10 Good

DENNIS

Liked: Cleanliness, staff & service
Very friendly staff
Stayed 2 nights in Jan 2023

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful room, personal terrace, excellent location and good breakfast, with many options. Anna, the staff was very welcoming and kind. The only issues were that AC was not working at all and the bathroom floor would always be soaked after a shower, we couldn’t find the leak. Overall great, beautiful room, amazing location, and very clean.
Stayed 4 nights in Jun 2022
Response from Giuliano on Jul 5, 2022
Thank you for your nice review and we really hope to see you again. Giuliano

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, the reception was in a different place which was annoying. But overall it was clean and very close to the center of the city
Stayed 3 nights in Feb 2020

6/10 Okay

Kay

Disliked: Cleanliness, staff & service, room comfort
Good location
Great location, in the middle of everything Very uncomfortable beds staff unhelpful and came across as quite rude Not 24 hr check in as stated, had to wait three hours in hotel lobby as chick in is actually 2pm Waited for room to be cleaned yet it was still dirty with chewing gum on floor which stuck to my foot!!!!
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with group
Had to go pick up keys from another place beds uncomfortable
Stayed 4 nights in Oct 2019

2/10 Terrible

Ken

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is terrible.
This hotel is terrible. The room smells like mold. The mattress was old and sheets was dirty. My Son got bad reaction to his face is the morning. I paid $200 per night that was A totally rip off. Stay away at all cost....
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guest room is in terrible condition. One thing is to understand that is old but this is too much, the bed was indescriptible, mattress super old and worn out with a hole! The pillows stains, the closet pillow had what it looked like long blood stained- Disgusting! Tried to have the room changed but they said they were full. No empathy whatsoever. They charge you to keep the bags on top of that horrible experience. This place is definitely not a 3 stars as it mentions. It should NOT be promoted in any social page. One of the most horrifying rooms I’ve ever seen and trust me I understand about the hospitality world. One thing is condition and can take time to make better but others are simply not caring and just ripping off people like this one. I mean for God sake it is a small place you can invest in providing better mattresses, changing the toilet seat all chipped and worn out and making sure cleanliness is there. It is enough with knowing the place is super old. Will be calling cheap tickets directly. Even took some pictures. The only thing not so bad was the gentleman who checked us in at the not so bad front desk area they use for the other rooms. At first he gave us a bit of hard time for my sister not having with her the passport but had credit cards and driving license and was not paying just staying with me but could understand. Right after he was kind enough to explain about some tours we wanted to do. Although next morning we were told we were late to do it pfff
Stayed 1 night in Oct 2019

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally situated.
The hotel is in a great location all the sights are within 10 mins walk.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The property is very accessible to the tourist places that we have to go
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Windows too high. Felt uncomfortable.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 8 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 3 nights in Jun 2019

6/10 Okay

Carol

Disliked: Staff & service
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room on the canal. Lots more to say because they require a 50 characters or the review is not complete
Stayed 3 nights in May 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
poor amenities,,, I almost got blind watching a 15" TV fo such a big room, toilet paper is almost invisible, you have no air conditioning obviously and to be able to breath you need to open the window you feel completely trapped in such a closed room,,,the carpet super nasty and the front desk takes forever to attends and when you see it you think you will be in a great place but then they send you to another place my advice is,,, read a lot of reviews,,, oh and if you are lucky to have a male kiss hm because pretty much all women there are the rudest people in the world, looks like they hit themselves before leaving their house to be mad and treated you wrong even you are paying a lot already...
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beware, the picture on the website is very different to the room that you actually get. When I saw the actual room it kind of felt like when you've purchased one thing but ended up getting something far inferior in return.
Stayed 3 nights in Mar 2019

6/10 Okay

Stacy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Super Hard To Find!
OK first of all this place is SUPER Hard to find. They are rooms on a tiny back alley way that are run by a Hotel. If you book contact them and ask them the name of the hotel and go to that not the names of the room. Bathroom had mold other than that it was ok. Small and hard bed but you don't go to Venice to sit in the room.
Stayed 2 nights in Apr 2019

6/10 Okay

Aniket

Disliked: Cleanliness
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Amenities
We paid for the end room which had a balcony over looking a canal which was absolutely gorgeous to wake up to every morning. The property doesn’t have a reception however it has a sister hotel which is where you go it check in/out, we didn’t find this to be a problem as they were virtually opposite each other.
Stayed 4 nights in Mar 2019

8/10 Good

JANET J

Liked: Cleanliness, staff & service, property conditions & facilities
Gondola
The location, amenities, check-in, spaciousness were all good. The problem was the bed was sooo uncomfortable. Other than that great!
Stayed 1 night in Feb 2019

8/10 Good

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi
Stayed 4 nights in Jan 2019

6/10 Okay

Sara

Disliked: Staff & service
Very hard to find it, staff doesn’t speak any English so it was difficult to communicate.
Stayed 2 nights in Oct 2018

6/10 Okay

P, Austin, Texas

Liked: Staff & service
Disliked: Cleanliness
The location was excellent and close walking distance to all the city's main attractions. I was disappointed however that our room was on the alley side, as the main reason I booked this hotel was because a different review said that gondolas go by right outside the window. Check in was at a separate hotel, but went smoothly and staff was very nice. Room was nothing special, but as expected for the price. The bed was uncomfortable. The AC didn't work well and leaving the window open left us covered in mosquito bites. Bathroom had a very nice, small bathtub with jacuzzi jets, but it looked like there was some mold on the side of it. Also, some of the "fresh" towels were left for us sitting in the bidet, which is disgusting. Showeing wasn't really an option as the showerhead didn't stay mounted to the wall.
Stayed 2 nights in Oct 2018

8/10 Good

Walter

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place but needs more friendly personnel
The studio was very spacious and comfortable, the second day the staff that cleaned took the blanket of my bed without apparent reason and at the check out the person at the desk was kind of rude because I didn’t understood what he was saying
Stayed 2 nights in Oct 2018

6/10 Okay

vicki, melbourne australia

Liked: Staff & service, property conditions & facilities
Nice central close to everything
Walking distance to restaurants and water taxi ride to train station which is 5 min walk from hotel
Stayed 1 night in Aug 2018

6/10 Okay

stephanie, scotland

Disliked: Property conditions & facilities
Excellent location if you want something close to St Mark’s Square and Rialto bridge. Some hotel staff very helpful and friendly. Some water damage in our hotel room’s bathroom, wifi not great, a few of the plugs in our room were broken/faulty and our hotel was quite noisy outside with drunken people sometimes pressing buzzer throughout the night.
Stayed 5 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
In an alley
Our room was the only room on the ground floor so therefore had no WiFi service. It also had a window to a dark alley, so a little gloomy. The room itself was dated but decent. Great location.
Stayed 2 nights in Aug 2018

10/10 Excellent

Sue, Victoria, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved staying here. It was the most "Venice" hotel we could have chosen. From our balcony overlooking the canal we could see the gondola's go by and about every once in a while one of the gondola's would have a man singing in it. His voice would echo beautifully off the walls of the other buildings. Completely amazing!!
Stayed 1 night in Aug 2018

8/10 Good

Fion, Toronto

Liked: Staff & service, room comfort
Excellent location!
So close to ACTV and Alilaguna stops ! Short walk to St. Mark Square. I booked another hotels with breakfast in the first place, however, because of stupid errors of Expedia need to look for another place! The room is a bit dated but still under management of Bella hotel. It is a small studio apartment with 2 bed (1 queen, 1 double ) . For EU $200 per night for 4 people is amazing piece in San Marco! Hotel staffs are friendly to give us lot of information. Has a fridge and microwave to keep drinks cool. Basic. Gondola boats passing by your bed windows!
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, quaint
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Stayed 2 nights in May 2018

6/10 Okay

Bill, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, 5 min walk to San Marco Square and Grand Canal, friendly staff, bathroom very good.
Stayed 3 nights in May 2018

2/10 Terrible

Swee Wah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t visit again.the building is too weird...
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what we needed!
We had a really easy stay here, the check-in and out isn't the same building but as long as you're aware of this everything else was fine. We got checked in and a porter took us to our hotel and showed us the room, it was clean and comfortable, everything worked well and it is such good value for money! Barely 5 minutes walk to Saint Marks Square. Only thing is we probably wouldn't have been able to find it without being taken round as it is down a small street with only a plaque to show where it was. Other than that very easy! Even gave us advice on where to find good food!
Stayed 3 nights in Nov 2017

8/10 Good

Nicholas G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ended up liking the hotel .
On line information did not mention that the place of lodging did not have registration service. I had to call someone to lead me to another property under the same ownership located a couple of minutes away on another street, to register, and partake of daily breakfast. I did get accustomed to this moderate inconvenience, and found the breakfasts excellent and most of the desk staff friendly and informative. The location is excellent. My one complaint is that wifi was not functional in my room, despite the advertising and several complaints to the front desk.
Stayed 5 nights in Nov 2017

8/10 Good

Rachael, plymouth, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to San Marco square and rialto square.
I suggest using Google maps to find the place as it's very tucked away, if you can find footlocker it's down the ally opposite. Once you find it it's important to note that you have to check in in another hotel. If you ring the bell of the residenza(...) a staff member will come and show you to the sister hotel. The staff are wonderful, gave us a map and showed us some good places to eat and things. The room itself was lovely, just right for the two if us and because you get a key which opens the main door it's like being in an apartment rather than a hotel so you can roll back in whenever you want. It's super close to San Marco square and Rialto square. But literally everything is in walking distance. It's a cute little building, just off from the busier streets so it's nice and quiet. Good base for city exploration.
Stayed 4 nights in Nov 2017

8/10 Good

John, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near San Marco plaza and on a canal.
Great location in San Marco area. Free breakfast hot and cold. A good value.
Stayed 3 nights in Sep 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Staffs are very helpful. But the room just normal.
Stayed 2 nights in Sep 2017

8/10 Good

Emma

Liked: Cleanliness, staff & service, room comfort
Ideal location, great for a small family.
This was a fab little apartment for our family. The windows opened onto a canal with gondolas constantly going past - brilliant for people watching. It was small but comfortable with air con. However the kitchen didn't have enough glasses, cups or plates for 4 people which it is advertised as catering for. The reception in the other hotel had a very brusque receptionist who couldn't crack a smile. It's in a great position though and very close to the Rialto and St Marks. It was great VFM for a family to stay in the heart of Venice for a couple of nights.
Stayed 2 nights in Aug 2017

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Eurotour
Budget accommodation Venezia style, had a frustrated time finding room and where to check in, but once sorted it's was a nice short stay. Room very convenient for st marks and water bus
Stayed 1 night in Aug 2017

10/10 Excellent

Jordan, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel, Would Stay Again!
The hotel was in good location, very clean and the staff were very accommodating. We wanted to book the room for another night, but they were all taken!
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Stay, no staff around at all
No staff - tool an hour wait for someone to come and let us know the check in was around the corner when I had emailed and called the weeks before to no response. Room was incredibly small and not what I had paid for - false advertising! And room was also dirty with marks on the bed sheets and such - almost ruined my whole stay!
Stayed 5 nights in Jul 2017

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent! Loved it
Stayed 2 nights in Jul 2017