Posted Oct 13, 2014
We booked this hotel for our honeymoon months in advance, but when we arrived, they were clearly overbooked. They moved us to a second hotel who moved us to a third....the "sister" hotel of the first, or so they said. It was nice and potentially in a better location, but there was no hot water the second day and it was intermittent and lukewarm for the remainder of our stay. Travels should be aware of this overbooking...they might not actually get to stay in the Residenza Laguna at the address they booked. We had to walk 15 min through the city to get to the other hotel...and go one stop on the vaporetto. The staff was very nice...helped us find places to go and we got a free boat ride to Murano island. However, given the lack of hot water and no response from the staff to correct it, we were disappointed at our second location and would not book with the Residenza Laguna again.