We stayed in Residenza Laguna for 3 nights in August. From the hotel.com website it looked like the apartment was part of the hotel and the location would be next to/nearby the hotel but when we arrived, the apartment was in a different location, very noisy right by St Mark's Square. The bathroom was extremely small and would not have allowed a big person to enter. There was a room door locked, when we asked where this went, we were told by Carlo who met us that it was a storage room and we didn't need access. After our first night we had complained about the heat as there was no air-con or fan in the bedroom and the location was incredibly noisy with the window open. On our last day another man brought us a small fan and by chance he also brought the key to the mystery locked door which turned out to be the kitchen! On entering and opening the overhead kitchen cabinet door the complete door fell off and nearly hit my foot which could have undoubtedly seriously injured me as it was heavy ! I can only guess that the two facts might be related. We gave Carlo the city tax and as we didn't have the exact money he promised to provide us the change but even after sending him an email reminder we still didn't get the change. Overall we were very disappointed. We had spent a lot of time choosing our apartment and even after all that research we still got duped by misleading statements and photos about the accommodation and by uncaring and dishonest or incompetent staff...
Comment from Hotel Management
Nov 1, 2014 by Alice, Hotel Management
Dear Guests We thank you again, but just wanted to clarify a couple of things: first of all it seems that you have benn naver styed at our Hotel, we could not find your stay at our Hotel, we checked in our check-in registration, but we could not find your check.in, so we are really sorry for this inconvinience, we are sure that you stayed in another place not in our Hotel Residenza Laguna which is situated next to Rialto Bridge! please check nicely which hotel you stayed, and then leave your comment.