Rocky start, tolerable stay
Posted Oct 23, 2015 on Hotels
Very disappointing stay, especially after reading all the great reviews and seeing the rating.
We arrived on a Sunday. we were relying on wifi hotspots to stay connected and received an email on our arrival in Venice to inform us he boat was out on the ocean and would only return that night - information that was apparently supposed to appear on hotels.com's site (I checked - it doesn't).
After being assured the boat would return at 7PM, we waited until 9:30 PM for the boat.
After this (disappointing) start, it got worse. The bathroom was exceptionally small and on arrival our toilet was overflowing - luckily not into our room, but still rather disgusting. The wifi was slow and limited to the communal areas.
Even though the site says full speaking English staff, the only person who could speak (passable) English was the captain. We wanted to cancel our second night's booking but could not reach the management on the contact details provided until after our stay.
The only redeeming factor was the breakfast (which was outstanding), and the aforementioned captain that let us leave our baggage and helped with transfers on check out - basically the only reason this rating is not a zero. I was rather surprised that this 'hotel' has such a high rating