Posted Nov 8, 2016
Definitely not what I expected I was getting out of a 5 star hotel. We got off to a bad start when our room was in a separate building and nobody even offered to help with our luggage, when we were clearly sweaty and tired after hiking all the way across Venice with our bags.
Once we arrived in the room, it was very hot and uncomfortable. The hotel said the windows were all locked for security, and to call down if we wanted them opened, but ours was already unlocked so I opened the window. Turns out, our window opened to the glorious view of an outdoor platform. Because of this, the cigarette smoke from the "balcony" next door was constantly wafting into our room whenever we had the window open. We could also not *sleep* with the window open because there was walk-up access, and someone could potentially just walked right in. I called the desk to see if we could move to a room where the windows were safe to use at night but was told it was booked. I don't actually believe it was booked, because I was able to pull up the hotel and proceed through booking another room (which I did not complete, I was just curious). They sent up a noisy desk fan instead.
The bed was also uncomfortable in that it's not actually a king or queen sized bed. It's two miniature beds hooked together. Sure, they put a single sheet on it, but there's still an uncomfortable crack right in the middle of the bed.
The toilet also made a constant 'ploop ploop ploop' sound for the entire trip.