I prepaid for our 6 night stay but had to leave unexpectedly two nights early. We left on a Thursday morning several hours before checkout time and the front desk refused to refund the nights we couldn’t be there.
Additionally, we had requested an accessible room for the walk in shower due to my Guillain Barre Syndrome and how i struggle to lift my legs over tub edges. We paid more for an accessible room and were given a standard tub room. Really made showers a hard time.
The breakfast staff, housekeeping, laundry, maintenence and most everyone was very helpful and nice.
The woman we met at the desk on Thursday 9-14 @ 10:30 am was not helpful. She told me they wouldn't refund the days and referred me to expedia. Expedia referrede back to the property and even communicated with ?Darla? At the front desk. Darla refused to refund after she was the one who referred me to expedia to talk about refunds. So, pass the buck ?Darla? Just got her hotel rated 1 star. So much for the Hilton customer service and adaptability touted on that plaque in the lobby...she certainly doesn't have it.
Otherwise, its a good hotel.
It's a good location.
I am contacting customer care through Hilton to attempt to get a refund or credit for the two nights.