Beach/ocean view
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Reviews of The Pierpont Inn

3 out of 5
The Pierpont Inn
550 San Jon Rd, Ventura, CA

Reviews

7.6

Good

Rating 10 - Excellent. 383 out of 1000 reviews" "
Rating 8 - Good. 269 out of 1000 reviews" "
Rating 6 - Okay. 180 out of 1000 reviews" "
Rating 4 - Poor. 93 out of 1000 reviews" "
Rating 2 - Terrible. 75 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alesia

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Expectation and reality did not coincide at all. The price does not match the quality. The photos on the site do not match. It was said that there were breakfasts, but they didn't turn out. At night, a fire alarm went off, which scared everyone. I bet a plus for cleanliness and updated rooms. Otherwise, I'm not happy!
Stayed 1 night in Apr 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for an overnight stay. Would have enjoyed staying longer.

10/10 Excellent

Gagandeep, Huntington Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Luz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean property. Beautiful ocean views.
Stayed 1 night in Apr 2024

4/10 Poor

KOUROSH

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really old. Breakfast is not good , front desk not friendly, check out time 11 AM that’s not acceptable, overall poor evening is poor I don’t recommend at all
Stayed 1 night in Apr 2024
Response from The Pierpont Inn Team on Apr 8, 2024
Hello Kourosh, we are sorry to see that your experience was less than satisfactory. We hope you will accept our sincerest apologies. We are committed to providing great customer service and a relaxing environment to stay in. If you wish to discuss your experience further so that we may make any necessary corrections please give us a call. Thank you for staying with us and we appreciate your feedback.

8/10 Good

Sheawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Pierpont Inn Team on Apr 5, 2024
Hello Sheawna, thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Jose

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from The Pierpont Inn Team on Apr 5, 2024
Hello Jose, we are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and a relaxing environment to stay in. Please feel free to contact us directly with any concerns you may have had during your stay. We hope to hear from you soon, so that we can assist you to the best of our ability and grow from the experience.

8/10 Good

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was incredible!
Stayed 1 night in Mar 2024
Response from The Pierpont Inn Team on Mar 29, 2024
Hello Teresa, thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Berenice

Stayed 1 night in Mar 2024

10/10 Excellent

Dorothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice place with great staff
Stayed 5 nights in Mar 2024
Response from The Pierpont Inn Team on Mar 29, 2024
Hello Dorothy, thank you for staying with us! We appreciate your feedback.

6/10 Okay

Zivota

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff at front desk needs different training to make first time guest welcome
Stayed 3 nights in Mar 2024
Response from The Pierpont Inn Team on Mar 30, 2024
Hello Zivota, we are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and would greatly appreciate it if you were to contact us directly. We would like to discuss the situation with you so that we can correct any behavioral problems within our staff.

8/10 Good

Erika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of it is so beautiful and love the historic feel to it!
Stayed 1 night in Mar 2024
Response from The Pierpont Inn Team on Mar 30, 2024
Hello Erika, thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Zenaida

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent and the place is beautiful. The breakfast is delicious.
Stayed 1 night in Mar 2024
Response from The Pierpont Inn Team on Mar 24, 2024
Hello Zenaida, thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Stanley

Stayed 1 night in Mar 2024
Response from The Pierpont Inn Team on Apr 12, 2024
Hello Stanley, thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Was great
Stayed 1 night in Mar 2024
Response from The Pierpont Inn Team on Mar 22, 2024
Hello Daniel, thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 3 nights in Mar 2024
Response from The Pierpont Inn Team on Mar 21, 2024
Hello Ashley, thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! I always stay here when I visit Ventura and Ojai.. the tempurpedic beds are amazing!
Stayed 2 nights in Mar 2024
Response from The Pierpont Inn Team on Mar 18, 2024
Hello Cynthia, thank you for staying with us! We appreciate your feedback.

6/10 Okay

rickaye

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Needs updating but fine for our 1 night need. Could hear through the walls but its fine.
Stayed 1 night in Mar 2024
Response from Pierpont Inn Team on Mar 15, 2024
Hello Rickaye, we are sorry to see that your experience was less than satisfactory. The Hotel is ongoing on its renovations and any issues should be fixed shortly. Thank you for your feedback.

4/10 Poor

Nancy

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The PierPont Inn is on hold for renovation, so I was told. The rooms are dated and smell old. The bathroom had broken tile and old grout stains. Cold air coming into through the window. The heater is old and when it kicked on it sounded like a diesel engine running in our room. The king size bed mattress felt like a foam bed topper, with a very thin duvet cover. There was no extra blanket anywhere in the room. Towels were thin and small. Over all experience. I will not stay there again.
Stayed 1 night in Mar 2024
Response from Pierpont Inn Team on Mar 9, 2024
Hello Nancy, we are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and a relaxing environment to stay in. We are currently undergoing renovations, and any issues should be fixed shortly. We wish you would have voiced your concerns during your stay because we could have shown you where the extra blanket was located in your room, had maintenance fix the issue with the heater or we could have even moved you to a new room. We are sorry to see you will not be coming back but we wish you the best of luck elsewhere.

10/10 Excellent

Regina

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Pierpont Inn Team on Mar 8, 2024
Hello Regina, thank you for staying with us! We appreciate your feedback.

8/10 Good

Sima

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful.
Stayed 4 nights in Feb 2024
Response from Pierpont Inn Team on Mar 8, 2024
Hello Sima, thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Yifan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Pierpont Inn Team on Mar 2, 2024
Hello Yifan, thank you for staying with us! We appreciate your feedback!

8/10 Good

Erik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, calm, and relaxing Ventura getaway.
Stayed 1 night in Feb 2024
Response from Pierpont Inn Team on Feb 26, 2024
Hello Erik, thank you for staying with us! We appreciate your feedback.

8/10 Good

Patricia

Traveled with partner
Liked: Staff & service
It was a good visit, I would stay there again
Stayed 1 night in Feb 2024
Response from Pierpont Inn Team on Feb 26, 2024
Hello Patricia, thank you for staying with us! We appreciate your feedback.

8/10 Good

simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the surrounding areas I didn’t like that it didn’t have elevator and room was stuffy and enclosed I had to get Fabrezze
Stayed 2 nights in Feb 2024
Response from Pierpont Inn Team on Feb 24, 2024
Hello Simon, thank you for staying with us. We appreciate your feedback.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a fine motel. Layout is a bit confusing when coming in after dark. Clearer instructions would be helpful.
Stayed 1 night in Feb 2024
Response from Pierpont Inn Team on Feb 23, 2024
Hello John, thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Martay, Gelndale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the room was terrific! so was the breakfast!
Stayed 2 nights in Feb 2024
Response from Pierpont Inn Team on Feb 21, 2024
Hello Martay, thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Jason

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! Will definitely stay there again.
Stayed 2 nights in Feb 2024
Response from Pierpont Inn Team on Feb 16, 2024
Hello Jason, thank you for staying with us! We appericate your feedback!

6/10 Okay

faith

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pierpont Inn Team on Feb 9, 2024
Hello Faith, thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Margaret

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was nice but the up keep of the property is horrible use to be great lived in the area for 30 years came to visit they had a great resturant. so sad.The room was so musty and shower had no pressure.
Stayed 2 nights in Jan 2024
Response from Pierpont Inn Team on Jan 25, 2024
Hello Margaret, we are sorry to see that your experience was less than satisfactory. The Hotel is ongoing on its renovations and any issues should be fixed shortly. Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Pierpont Inn Team on Jan 25, 2024
Hello Michael, thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Sara

Stayed 1 night in Jan 2024
Response from Pierpont Inn Team on Jan 25, 2024
Hello Sara, thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Courtney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility and friendly staff! We were very happy with our room and felt it was the best accommodations for the price.
Stayed 2 nights in Oct 2023
Response from Pierpont Inn Team on Jan 20, 2024
Hello Courtney, thank you for staying with us! We appreciate your feedback.

8/10 Good

Carie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Pierpont Inn Team on Jan 20, 2024
Hello Carie, thank you for staying with us! We appreciate your feedback.

10/10 Excellent

PATRICIA, GRANADA HILLS

Traveled with family
Liked: Staff & service
The people at the front desk were very accommodating from booking to check in. I had a great room with a great view of the Pacific Ocean. I have been to this hotel several times throughout the years as it suits my needs. The property itself is far from perfect as the rooms need updating The location is fantastic, easy walking distance to the beach and a short drive to the harbor and restaurants. I had a good brief stay and will most likely return.
Stayed 1 night in Jan 2024
Response from Pierpont Inn Team on Jan 20, 2024
Hello Patricia, thank you for staying with us! We appreciate your feedback.

6/10 Okay

Gabriel

Liked: Staff & service
Disliked: Property conditions & facilities
The breakfast was pretty bad.
Stayed 2 nights in Dec 2023
Response from Pierpont Inn Team on Jan 20, 2024
Hello, thank you for staying with us! We are sorry to see that the breakfast was not to your liking, we will work on that. We appreciate your feedback.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and tranquil
Quiet, clean and bed was comfortable. The cottage has low ceilings and dated bath. The rest is ok
Stayed 1 night in Dec 2023
Response from Pierpont Inn Team on Jan 20, 2024
Hello Stephen, thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Rona

Disliked: Cleanliness, property conditions & facilities, room comfort
AWFUL!!
This hotel and hotels.com will gouge you if you mistakenly book with them. I booked the wrong date and city then tried to get a refund immediately after I booked but they kept putting it off stating upper management needed to deal with this issue then they ended up just penalized me for my honest mistake and only refunded less than half of the amount I paid. Make sure you book the right hotel and place before hitting that purchase button because you won't get your money back or if you do just a small amount. What a disservice to people. Will never stay here or recommend
Stayed 1 night in Dec 2023
Response from Pierpont Inn Team on Jan 20, 2024
Hello Rona, we are sorry to see that your experience was less than satisfactory. Thank you for your feedback.

4/10 Poor

Raymond

Stayed 1 night in Dec 2023
Response from Pierpont Inn Team on Jan 20, 2024
Hello Raymond, please reach out to us if you have had any issues with your stay. Thank you.

6/10 Okay

Misty

Probably pick somewhere else
Many years ago I worked in Ventura and the Pierpont was a special local landmark. They are working on it, but have not yet been successful bringing it back. There was no warning that it was virtually impossible to find how to check in. You have to wander around in the dark. Old Ventura has a problem with mold due to the Pacific dampness and my room here has it in spades. The room was randomly assigned so I have to assume that all of the rooms have severe mildew smell. They have done a great job of updating and making it look cute, but with the smell and things like a non-functioning coffee maker, my stay was okay at best. The bed is comfortable. They need a blanket. The coolest thing is the fireplace in the room. I do wish them well but I will not be coming here again.
Stayed 1 night in Dec 2023
Response from Pierpont Inn Team on Jan 20, 2024
Hello Misty, we are sorry to see that your experience was less than satisfactory. The Hotel is ongoing on its renovations and any issues should be fixed shortly. We hope you change your mind and try us again once renovations are done, if not we wish you the best elsewhere. We appreciate your feedback.

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip in Ventura. The hotel was perfect for what I needed
Stayed 2 nights in Nov 2023
Response from Pierpont Inn Team on Jan 20, 2024
Hello Dennis, thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Place was a bit dated but we had a very nice view of the ocean from our balcony. T. V. was a little challenging to figure out.
Stayed 1 night in Dec 2023
Response from Pierpont Inn Team on Jan 20, 2024
Hello, thanks for staying with us. We appreciate your feedback!

8/10 Good

Mike

Liked: Cleanliness, staff & service
Property is dated but well maintained. Breakfast ok eggs cold. Beautiful grounds as well as ocean views.
Stayed 1 night in Nov 2023
Response from Pierpont Inn Team on Jan 20, 2024
Hello Mike, thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Room was quiet and very large comfortable Receptionist very helpful. Good stay
Stayed 1 night in Nov 2023
Response from The Pierpont Inn Team on Dec 4, 2023
Hello Katherine, thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Miranda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people working there were absolutely fabulous
Stayed 1 night in Nov 2023
Response from The Pierpont Inn Team on Nov 24, 2023
Hello Miranda, thank you for staying with us! We appreciate your feedback.

6/10 Okay

Susan

Traveled with family
I guess a remodel is in progress, but it’s still quite rough. Super spacious room (dbl queen suite) but the furniture is trashed. Could have been pulled from a dumpster. Bed were comfortable though. There was also a rank odor throughout the unit. We bought and used 3 air fresheners. Fabulous location and views, but it’s very old and in need of complete renovation.
Stayed 2 nights in Nov 2023
Response from The Pierpont Inn Team on Nov 23, 2023
Hello Susan, we are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and a relaxing environment to stay in. We are currently undergoing renovations, and any issues should be fixed shortly. We appreciate your feedback and hope you will choose to stay with us again in the future.

8/10 Good

Maria, Corona

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room is spacious and clean. The bed is very comfortable. The water from the sink smells like rotten eggs. I believe it’s coming from old pipes. The water pressure in shower is poor. The breakfast was ok.
Stayed 2 nights in Nov 2023
Response from The Pierpont Inn Team on Nov 18, 2023
Hello Maria, thank you for staying with us. We do apologize about the water issues and will have someone look into that right away. We appreciate your feedback.

10/10 Excellent

Kristin

Stayed 1 night in Nov 2023
Response from The Pierpont Inn Team on Nov 17, 2023
Hello Kristin, Thank you for staying with us! We appreciate your feedback.

8/10 Good

Renae

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The inn is in a great location and you can tell at one point it was a great property. Super close to the beach and a quick drive to downtown Ventura. But the whole inn is in need of an overall upgrade. I didn't have breakfast however my mother in law said it was disappointing. I would stay here again and would hope next time there is warm water for the shower.
Stayed 1 night in Nov 2023
Response from The Pierpont Inn Team on Nov 17, 2023
Hello Renae, thank you for staying with us! We appreciate your feedback.

4/10 Poor

Stephanie

Liked: Room comfort
Disliked: Staff & service
Nice View/Not Nice Front Desk or Updated Rooms
Hotel is outdated. The room had lovely views of the ocean, you have to look past the north and southbound 101, but the view is great. There were 3 large windows in our room, none opened. It smelled/felt a bit musty. There are no elevators at all in the hotel-so be prepared if you brought a lot of luggage, or have a stroller or wheelchair. We use Hotels.com all the time to book our trips, and this is the first time we had an issue checking in. On hotels.com website it states there is a fireplace. We did not have one. We booked an ocean view suite and when I went to find out about the fireplace, the front desk employee stated, "This is why you should book directly through us and not a third party, they make mistakes. The fireplace comes with the standard room only." Also, the security door lock did not meet the door, so housekeeping was able to come right in when I didn't respond to them, because I was showering. We will not be staying there again.
Stayed 1 night in Nov 2023
Response from The Pierpont Inn Team on Nov 13, 2023
Hello Stephanie, we are sorry to see that your experience was less than satisfactory. We hope you will accept our sincerest apologies. We are diligently working with our 3rd Party partners to ensure that they correctly advertise our property and that their mistakes will no longer affect our guests negatively, as it has done for you. We regret to read that you will no longer stay with us, especially with our renovations on the way, but we respect your decision and wish you the best of luck elsewhere. Thank you for staying with us and we appreciate your feedback.