- Disliked: Staff & service, property conditions & facilities
As we had stayed on this urbanisation last year in a lovely apartment we thought this would be the same..but it was not. This apartment is very uncared for and not up to a decent standard but could do easily be improved with very little money! The outside terrace very dirty with table and chairs fit only for the rubbish bin. Clothes airer broken and rusty needs replacing too (2 pegs provided😂). Front door has broken frame. Sofa disgustingly dirty and stained; i had to cover it with my throw before i could sit on it. Small tv and only basic spanish channels. No wifi! No dishwasher! The washing machine jumped all over until I adjusted the feet. Kitchen very basic. No oven tray. No coffee machine. NO KETTLE in an apartment!! Fridge and freezer doors the wrong way round and in the corner so very awkward. Beds were good but no mattress protectors and not enough bedding provided plus the sheets were cheap and nasty polycotton. Thank heaven we had taken our own pure cotton ones, in January only one blanket per bed when duvets are needed! Nasty cheap coathangers and not enough at all. No mats not even one in the bathroom when the floors are freezing. Only half the ceiling lights worked. No bedside lights. No sofa side lights. No coffee table or side tables. Meet and greet was ok but as soon as i complained the man disappeared and we never saw him again! Not even when we left. We left keys at gatehouse. On description it says daily cleaning but we never saw a cleaner in 10 days.