Ratings based on 218 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

A Veracruz Getaway

Posted May 10, 2017
Pros: Beds were very comfortable, the room was spacious, the amenities are good for the price.
Cons: The back view wasn't so nice, but nothing can be done about it. The procedure for checking out towels for the pool was cumbersome and not needed.
Location: Close to downtown Veracruz that has many things to do. Not close to Boca del Rio and 25 minutes to airport.
We thoroughly enjoyed our stay at Double Tree. It is located very close to downtown Veracruz, but still far from the noise and traffic. The price was appropriate and the staff was willing to do whatever they could to make us comfortable.
Comment from Hotel Management
May 10, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for choosing DoubleTree by Hilton Veracruz and for sharing your review in Expedia.com. We are glad that you have enjoyed your stay and for your kind comments. We look forward to your next visit to sunny Veracruz Warmest regards, SBalcazar
4 out of 5
by A verified traveler

Posted Jan 7, 2017 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Estimado Huésped, Gracias por elegir DoubleTree by Hilton Veracruz y por compartir las calificaciones con que avaluó los servicios recibidos. Su retroalimentación es muy valiosa para nosotros. Saludos cordiales, SBalcazar - GG
5 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Estimado Huésped: Muchas gracias por elegir DoubleTree by Hilton Veracruz y por compartir las notas con que califica su experiencia en este importante foro. Para nosotros es muy importante contar con la opinión de nuestros huéspedes. Saludos cordiales, SBalcazar- GG
4 out of 5
by A verified traveler

LARGE ROOM AT A GREAT PRICE

Posted Oct 4, 2016 on Hotels
Nice hotel. Great price. Large room. Furniture was not so nice and a little musty order when entering room. It was close to the historical area and across the street from the malecon/beach. Better choice is BOCA DEL RIO area.
Comment from Hotel Management
Oct 5, 2016 by General Manager, Hotel Management
Dear Guest Thank you for staying with us in your past visit to Veracruz and for sharing your experience in this forum. It is very important for us to receive your feedback, it is very valued in order to know the services and facilities that you enjoyed the most and address the details that need to be improved. We look forward to welcome you again in the near future, Best Regards, SBalcazar - GM
3 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis

Nice hotel, but overpriced room and restaurant.

Posted Sep 19, 2016
Very nice room, however A/C does cool room enough for a good night sleep. It's stupid hot in Veracruz, so you need a good A/C system that works😥😥
Comment from Hotel Management
Sep 19, 2016 by SBalcazar- GM, Hotel Management
Dear Guest Thank you for choosing the DoubleTree by Hilton Veracruz in your past visit to the city and thank you for sharing your experience. This information is very important to us, we are very sorry of the A/C not working properly in your room. We are sharing your comment with our engineering department for they follow up. We look forward to welcome you again in the near future
5 out of 5
by Carlos from mcallen

double tree stay

Posted Aug 29, 2016 on Hotels
great place to stay for a couple of nights. close to the marina, night life, and great restaurants.
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Thank you for staying with us this month and for sharing you comment with other travelers. we are glad you consider our hotel a great place to stay, We look forward to welcome you back in the near future
4 out of 5
by Adolfo from Valencia Spain

Veracruz Nice Hotel

Posted Aug 12, 2016 on Hotels
It was good, Parking was not good. Ugly beach.
4 out of 5
by A verified traveler

Fair

Posted Jul 23, 2016 on Hotels
Ok
3 out of 5
by A verified traveler from mex

Worse location

Posted Jul 22, 2016
Noisy air conditioner that can't be regulated The area is not a nice area to walk My room had a bad odor... Elevators slow Asked for a ceasar salad and I got hot lettuce and damp croutons (not even croutons just a 1/4 of a slice of toasted bread but damp) List could go on
4 out of 5
by nehemias from Newyork

Posted Aug 19, 2015 on Hotels
Rooms are clean,a little outdated but comfortable, staff is attentive, WiFi sucks,have to improve a lot about it,but in general it was a good experience, will be back again