Ratings based on 370 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

exelentes vacasiones en hotel emporio veracruz

Posted Aug 24, 2015
Pros: las habitaciones muy bonitas los restaurantes del hotel y la atencion del personal
Cons: levantar la barda en su totalidad ya que se escucha todo el ruido del trafico de la calle y es muy molesto, es dificil relajarse asi, y le falta luz
Location: actividades casi todas paseo en yate conocer el puerto que es hermoso, el mercado de atresanias, restaurantes el paseo en trajinera etc.
esta muy bien el hotel emporio excelente servicio y atencion en el hotel encuestion a paseos esta todo muy accesible hay mucho que conocer del puerto y lo que nos gusto mucho es que el hotel esta ubicado en el puerto, hay paquetes para las personans que quieren salir a conocer otros lugares emblematicos de veracruz que ya no nos alcanzo el tiempo para conocer todos los lugares pero regresaremos pronto.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico city

El mejor hotel de Veracruz

Posted Aug 20, 2015
Es la segunda ocasión que me hospedo en éste Hotel, ya que todo está increíble: instalaciones, ubicación, limpieza... Sólo que en esta ocasión el personal de la recepción, restaurante y servicio en la piscina de plano olvidaron aquello de la "calidez veracruzana"
4 out of 5
Recommended
for Everyone
by A verified traveler from México

Hotel tranquilo cerca del malecón

Posted Aug 12, 2015
Hotel con excelente ubicación, cerca del malecón y la parroquia. Las albercas son suficientes aunque los camastros son escasos.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente opción cerca de todo muy bien

Posted Aug 12, 2015
La atención es excelente, la comida muy bien y en general una estancia placentera recomendable al 100%
5 out of 5
Recommended
for Families
by A verified traveler from Puebla

Hotel céntrico excelente para viajar con niños

Posted Jul 30, 2015
Pros: Las albercas y su ubicación.
Cons: Restringir también el área de albercas para entrar sólo si se tiene llave. Nos tocó ver que entraba gente de la calle y se metía a la alberca.
Location: Está frente al malecón y la Parroquia. Se pueden hacer paseos a pie por el malecón o hacia la plaza principal.
El personal del hotel es muy atento y amable. No tuvimos ningun contratiempo en nuestra estancia. Viajamos con dos niños pequeños (2 y 5 años), por lo que nos gusto mucho que una de las albercas estuviera techada y que hubiera también un área de juegos cubierta. La comida del hotel es buena y la vista es excelente. Está en un lugar tranquilo.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Jul 29, 2015
Helpful staff, comfortable beds, great view - ask for an ocean view, great swimming pools. Will return!
4 out of 5
Recommended
for Everyone
by A verified traveler from Europe

nice location close to old city center

Posted Jul 25, 2015
well maintained Hotel with all services available at best location in old city center
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice view

Posted Jul 16, 2015
Beautiful place to be, awesome bed rooms and great people working at the hotel, pool so clean and wonderfull
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 7, 2015
Pros: cleanliness, who central the hotel is
Cons: Staff needs to be more proactive
We stayed at this hotel few weeks ago. Nice facilities, very central. The only down side is that they don't have concierge, and front desk staff members are quite confused in regards to places to visit. The only person who was able to give me information and who surprisingly was the more efficient and proactive one, was Sergio Torres, who actually works supporting with security/luggage. If you have any questions or you need any assistance, please ask for him. He can really give you information about good places. We were also quite disappointed during father's day at their restaurant. It seems they were quite understaffed. My parents decided to eat there and they wanted to try their buffet. One of the buffet items was the paella, a Seafood/rice Spanish dish. When I went to take a look at it, it did not have that much seafood on it. It just had shrimp heads. I told the lady in charge of this food section and her reply was: It had seafood for sure! when she noticed that I started telling my parents about going to another restaurant, she then offered to bring some paella for us from the kitchen. I did not quite like this attitude from this person and I immediately talked to the manager about it. Considering the price, I think staff members should be more proactive towards the customer.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orizaba, Veracruz

Excelente

Posted Jul 4, 2015
Buena atención muy amables altamente recomendable