Ratings based on 544 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel recommended taxi driver riip off

Posted Jan 10, 2018
Pros: Lobby and proximity to plaza
Cons: Update rooms, clean fans
Location: Too much to list!
Beautiful Lobby. Great location directly across plaza. A bit noisy due to proximity to plaza but great fun. Room I needs updating, fan over Toilet filthy and full of lint.
Comment from Hotel Management
Jan 13, 2018 by Erik, Hotel Management
Thanks for the comment, we appreciate it too much. I apologize for the little problem with the cleaning of the room. greetings.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

On the original square (Zocalo) of Veracruz.

Posted Dec 30, 2017
Where all the history is since Cortez arrived in 1519. Many great restaurants. Next to original church and Municipal Palace. Entertainment in the Zocalo. Convenient store for all ones snacks and liquid refreshments including water. Located within the Colonial Fort. Banks within blocks. Staff very helpful. Great guides for out of town adventures.
Comment from Hotel Management
Jan 2, 2018 by RESERVACIONES, Hotel Management
Hello FOR US, YOUR COMMENTS ARE OF EXTREME IMPORTANCE, AND IT GIVES US A MUCH LIKE TO BE SUAGRADO AND HAVE HAD A PLEASANT STAY.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Good choice

Posted Dec 27, 2017
Pros: Location.
Cons: It’s getting a little worn around the edges.
It’s right on the central square, close to everything, but the room is very quiet. We got 210 which has windows facing the zócalo and the cathedral. Very nice.
Comment from Hotel Management
Jan 2, 2018 by RESERVACIONES, Hotel Management
HELLO IT IS VERY SATISFACTORY FOR US THAT YOUR STAY HAS BEEN PLEASANT AND OF THE MOST PLEASANT.
5 out of 5
Recommended
for Everyone
by A verified traveler from denver

Friendly staff

Posted Nov 8, 2017
Accommodating staff very responsive ...............................................
Comment from Hotel Management
Nov 13, 2017 by Erik, Hotel Management
Thanks for the comment, we will shock you in the next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria BC

Character hotel in the heart of Veracruz

Posted Oct 29, 2017
Pros: Authenticity
Location: The Regis Bar in the portales and La Parroquia are a great way to spend the day. Shopping for local artesan products in the malecon
The hotel is located right on the zocalo and so if you want an authentic Veracruz experience, this hotel is the one for you. We could end each evening enjoying the variety of entertainment on the zocalo before returning to our room. There are two very good restaurants attached to the hotel and so we enjoyed seafood dishes at the Villa Rica and the adjacent Spanish restaurant as well. Our room was spacious, clean, and quiet. The terrace was a pleasant space to spend a day swimming and having a bird's eye view of the local activity. I have made many trips to Veracruz and I look forward to returning to Gran Hotel Diligencias in December. Why stay in Boca Del Rio when you can have an authentic Veracruz experience here?
Comment from Hotel Management
Nov 5, 2017 by RESERVACIONES, Hotel Management
HELLO GOOD AFTERNOON THANK YOU FOR YOUR WONDERFUL COMMENTS, FOR US IT IS SATISFACTORY THAT YOUR STAY HAS BEEN PLEASANT.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2017
it was nine very nice and I liked it a lot there are you satisfied? don't push it you'ryou're luckyluck to get this much
Comment from Hotel Management
Nov 13, 2017 by Erik, Hotel Management
Thanks for the comment, we will shock you in the next time.
4 out of 5
Recommended
for Everyone
by A verified traveler from Totonto Canada

Very good location downtown

Posted Sep 5, 2017
Everything was very good but in the bathroom the light was hanging not properlyfrom the ceiling . And one of the chairs the seat was loose and pinched my finger
Comment from Hotel Management
Sep 9, 2017 by RESERVACIONES, Hotel Management
We are sorry for the inconvenience, we will put more in order to make a more pleasant stay
3 out of 5
by A verified traveler

ah and better conditions for outlets to connect

Posted Apr 29, 2017 on Hotels
Everything was good except for the " lights" in the room, PLEASE tell them to put at least one lamp the provides light clear light!!! its soooo dark in the rooms that seems like a I am in room with a candle Thank you
4 out of 5
by A verified traveler

NICE PLACE

Posted Apr 27, 2017 on Hotels
NICE PLACE, AC TEHRMOSTAT NEED BE REPLACED ROOM 105,
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

Historic hotel on the main plaza

Posted Apr 23, 2017
Pros: Location, location, location.
Cons: The facilities could be modernized, but I wouldn't like it as much if that were done.
Location: (See above.) This was the second time I've stayed at the Diligencias, and I will do so again when I return in July.
The historic hotel is across from the cathedral in the historic district. Events like dancing and other performances are held on most evenings in the main plaza in the front of the hotel. Small booths with handcrafts set up most every day. The City Museum and Naval Museum and Photographic Museum are in easy walking distance, along with other interesting sites. Excellent restaurants are to one side of the plaza, with musicians playing their marimbas and guitars. Vendors pass by the tables, but they are never overbearing, The seafood in this port city is AMAZING!