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Reviews of Hotel Mar y Tierra Veracruz

2.5 out of 5
Hotel Mar y Tierra Veracruz
Cap, de Fragata Pedro Sainz De Baranda, S/N Fracc.Faros, Veracruz, VER

Reviews

8.2

Very Good

Rating 10 - Excellent. 433 out of 1005 reviews" "
Rating 8 - Good. 362 out of 1005 reviews" "
Rating 6 - Okay. 118 out of 1005 reviews" "
Rating 4 - Poor. 43 out of 1005 reviews" "
Rating 2 - Terrible. 49 out of 1005 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again
Stayed 1 night in Mar 2024
Response from Gerencia on Mar 21, 2024
Estimado Sr. Luis, de antemano gracias por su preferencia. Lamentamos la percepción que tuvo durante su estancia, le invitamos a hacernos llegar de manera puntal sus comentarios al respecto de su estancia al correo: gerenciaoperaciones@hotelmarytierra.com, con ello podremos saber de parte de usted las áreas de oportunidad y mejora.En espera de poder atenderle en una futura estancia estamos a la orden.

8/10 Good

olga

Stayed 3 nights in Jan 2024
Response from Gerencia on Mar 21, 2024
Estimada Srita. Olga buenas tardes, gracias por su preferencia y calificación a nuestros servicios, nos da gusto saber que la experiencia fue de su agrado, la esperamos pronto en una nueva estancia. ¡Saludos cordiales!

6/10 Okay

Brian

Stayed 2 nights in Dec 2023
Response from Gcia de Ventas on Dec 26, 2023
Estimado Sr. Brian buen día, gracias por su calificación y comentario, nos da gusto que haya disfrutado de su estancia y que la experiencia haya sido agradable para usted. En espera de poder atenderle nuevamente en una futura estancia permanecemos a sus órdenes. Saludos cordiales.

10/10 Excellent

Belen

Stayed 1 night in Dec 2023
Response from Gcia de Ventas on Dec 26, 2023
Estimada Srita. Belén buen día, gracias por su calificación y comentario, nos da gusto que haya disfrutado de su estancia y que la experiencia haya sido agradable para usted. En espera de poder atenderle nuevamente en una futura estancia permanecemos a sus órdenes. Saludos cordiales.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Gerencia de Ventas on Nov 28, 2023
Estimado Sr. Joel buen día, gracias por su preferencia y calificación a nuestros servicios, lo esperamos pronto en una nueva estancia. Saludos cordiales!

8/10 Good

Elaine

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
They offered laundry service on the reservation but upon arrival we discovered the laundry service is external and they provide the number but you have to set it up yourself which made it difficult to communicate for someone who does not speak fluent spanish and we had to wait for the pickup of our laundry. this was inconvenient for us.
Stayed 3 nights in Oct 2023
Response from Gerencia de Ventas on Nov 2, 2023
Dear Elaine, thank you for your visit. We appreciate your comments, we have forwarded your observations to the responsible area to ensure that this does not happen again, sorry for the confussion. We hope to see you soon.

8/10 Good

Saul

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Perfect location for sightseeing.
Service and location was great. Coffee was never replenished in room.
Stayed 3 nights in Sep 2023
Response from Gerencia de Ventas on Sep 19, 2023
Dear Saul, thank you for your visit. We appreciate your comments, we have forwarded your observations to the responsible area to ensure that this does not happen again. We hope to see you soon.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and made every effort to accommodate even though we speak very little Spanish. Staff made us feel like we were at home.
Stayed 1 night in Aug 2023
Response from Gerencia de Ventas on Aug 21, 2023
Dear Mark, thank you for your visit. We appreciate your comments, it is good to know that you had a pleasant stay with us. We hope to see you soon.

8/10 Good

Ciro, Sheridan

Stayed 2 nights in Aug 2023
Response from Gerencia de Ventas on Sep 4, 2023
Estimado Sr. Ciro buenas tardes, gracias por su preferencia y calificación a nuestros servicios, lo esperamos pronto en una nueva estancia. Saludos cordiales!

8/10 Good

Iliana

Stayed 2 nights in Jul 2023
Response from Gerencia de Ventas on Aug 17, 2023
Estimada Srita. Iliana buen día, gracias por su preferencia y calificación a nuestros servicios, la esperamos pronto en una nueva estancia. Saludos cordiales!

10/10 Excellent

Ciro, Sheridan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Price, location and friendly staff I am returning to stay Again at this hotel Highly recommended
Stayed 2 nights in Jun 2023
Response from Gerencia de Ventas on Jun 21, 2023
Dear Ciro, Thank you for your visit. We appreciate your comments, it is good to know that you had a pleasant stay with us. We hope to see you soon.

8/10 Good

Silvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful people
Stayed 14 nights in Apr 2023
Response from Gerencia de Ventas on May 27, 2023
Dear Miss Silvia, thank you for your visit. We appreciate your comments, it is good to know that you had a pleasant stay with us. We hope to see you soon.

8/10 Good

Norilda

Traveled with family
Liked: Cleanliness, staff & service, amenities
I really liked that the hotel was in a quiet area near downtown and malecon. What I did not like was that the elevator broke down and we had to take the stairs all the way up to 5th floor more than one time
Stayed 1 night in Mar 2023
Response from Gerencia de Ventas on Apr 10, 2023
Dear Miss Norilda, thank you for your visit. We appreciate your comments, we have forwarded your observations to the responsible area to ensure that this does not happen again. We hope to see you soon.

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Over all pretty good, but no room safe or hand towels in room. The bed is kind of small, not as big as a Queen.
Stayed 3 nights in Mar 2023
Response from Gerencia de Ventas on Apr 8, 2023
Dear Paul, thank you for your visit. We appreciate your comments, we have forwarded your observations to the responsible area to ensure that this does not happen again. On the other hand, the platform offers the king size bed type, we are sure it will be the best option for you. We hope to see you soon.

10/10 Excellent

Felisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been a customer of this hotel for 36 years, every time I visit Veracruz. I love the easy walkable distance to shopping dining and see attractions. It is clean, quiet and the staff is friendly. I booked online my reservation and they booked same reservation 3 times, I called the online reservation and the front desk told me that they will try to sell the extra 2 reservations and return the money to me. I guess that never happen, I did not hear from them. I love my visit as always... just was to expense couple paying the price to 3 reservations instead of one.
Stayed 2 nights in Jan 2023
Response from Gerencia de Ventas on Mar 17, 2023
Dear Miss Felisa, thank you for your visit. We appreciate your comments, it is good to know that you had a pleasant stay with us. We are sorry to hear that your reservation was duplicated at the time of booking, it is important to check with the platform the cancellation policy at the time of booking request. We hope to see you soon.

6/10 Okay

Giuliano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good to stay,but the food could better
Stayed 2 nights in Mar 2023
Response from Gerencia de Ventas on Mar 10, 2023
Thank you for your visit. We appreciate your comments, it is good to know that you had a pleasant stay with us. We hope to see you soon.

4/10 Poor

Miguel

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The area small bad
Response from Gerencia de Ventas on Jan 9, 2023
Dear Mr. Miguel good afternoon, thank you for your comment, we like to have feedback from guests; the selected room reserved is basic economy type, we invite you to know the different types of rooms offered by the platform, where you can surely locate rooms with more space and different views. We look forward to serving you in a future stay, we are at your service. Best regards.

8/10 Good

moises gomez

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Dec 2022
Response from Gerencia de Ventas on Dec 20, 2022
Dear Sr. Thank you for your visit. We appreciate your comments, it is good to know that you had a pleasant stay with us. We hope to see you soon.

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty no hot water no toilet paper
Stayed 1 night in Nov 2022
Response from Gerencia de Ventas on Nov 25, 2022
Dear Ms. Margarita Margarita good day, thank you for your preference and comments, they help us to identify areas of opportunity, we will forward your comments to the area responsible for timely follow-up. We look forward to serving you again in a future stay, we are at your service. Best regards.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest and nice everybody
Stayed 6 nights in Nov 2022

10/10 Excellent

Edward

Liked: Cleanliness, staff & service
I like that it was walking distance from the best part of the beautiful city of Veracruz. It was quiet and peaceful, very friendly staff , nice restaurant right downstairs, loved it!
Stayed 2 nights in Nov 2022
Response from Gerencia de Ventas on Nov 23, 2022
Thank you for your visit. We appreciate your comments, it is good to know that you had a pleasant stay with us. We hope to see you soon.

10/10 Excellent

Carlos

Stayed 3 nights in Nov 2022
Response from Gerencia de Ventas on Nov 23, 2022
Sr. Carlos buenas tardes, gracias por su preferencia y calificación a nuestros servicios, lo esperamos pronto en una nueva estancia. Saludos cordiales!

10/10 Excellent

Maritza

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cerca del Zócalo y otros lugares para visitar. Todos trabajadores muy amigables y serviciales.
Response from Gerencia de Ventas on Nov 11, 2022
Estimada Srita. Maritza, buenas tardes, gracias por su comentario y calificación, nos complace saber que la ubicación del Hotel fue de su agrado así como la experiencia con el personal. En espera de poder atenderle nuevamente en una futura estancia permanecemos a sus órdenes. Saludos cordiales.

4/10 Poor

Daniel

Stayed 5 nights in Jul 2022

8/10 Good

Maripaz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i didn't like the price
Stayed 2 nights in Jul 2022
Response from Gerencia de Ventas on Jul 26, 2022
Dear Maripaz good morning, Thank you for your comment and score, it is not clear to us the comment about the prices. Can you support us with a more detailed comment? Best regards

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2022

2/10 Terrible

Elsa

Liked: Cleanliness
Disliked: Staff & service
There was no parking spots and I had to park in the middle of the street to get my luggage out. There were no bell boys to open the front sliding doors and help me carry my luggage up to my room. There was no hot water in my room and the view into a middle cube was dirty and horrible with pigeon droppings . I let them know the next day I had no hot water and they said they were going to fix it, but did not. I had to complain again several times for them to fix it. The Wii Fii was super weak and terrible every day and I could not even connect to FB o other web sites with my Lap Top. The front desk never answered calls and I had to go down there in person for communicate with them. No safe in the room. And the valet parking was super slow bringing my car around. I was not happy. The worse was not having god internet connection. The icon remained at only 2 lines the whole time instead of the usual 5 lines. The front desk morning attendant girls were unconcerned and uncaring and not helping. They gave me always the lame excuse that the poor internet connection was due to many people logged in at the time, but even when I Tried to log in at 3 in the morning the connection remained at two lines and super weak. I asked for a room transfer even if I needed to pay up more and it was not granted. I don’t recommend this hotel.
Stayed 2 nights in Jun 2022
Response from Gerencia de Ventas on Jun 14, 2022
Dear Miss Elsa, good afternoon, thank you for your preference and comment, they certainly help us improve, we are sorry for the experience you had in your recent stay with us, we will send your comments to the Hotel management for follow-up and prevent this type of situations happen again. We hope you will soon give us the opportunity to serve you again in a future stay. Best regards.

10/10 Excellent

Oswaldo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! We’ll definitely come back again!!
Stayed 3 nights in May 2022
Response from Gerencia de Ventas on Jun 14, 2022
Mr. Oswaldo, thank you for your comment and score, we are pleased to know that you had a pleasant experience during your stay. We look forward to seeing you soon at a future stay. Best regards.

10/10 Excellent

Richard Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very secure ,very clean. The view of the vendors below and the pool on the 6th floor were the highlights
Stayed 6 nights in May 2022
Response from Gerencia de Ventas on Jun 14, 2022
Mr. Richard, thank you for your comment and score, we are pleased to know that you had a pleasant experience during your stay. We look forward to seeing you soon at a future stay. Best regards.

6/10 Okay

Sergio

Stayed 3 nights in Apr 2022

10/10 Excellent

Jairo, Rock Hill

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good people and super friendly staff
Stayed 1 night in Apr 2022
Response from Gerencia de Ventas on Apr 18, 2022
Mr. Jairo, thank you for your preference and qualification, we hope to have the pleasure of serving you again soon. Best regards.

8/10 Good

Fernando

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Gerencia de Ventas on Apr 18, 2022
Sr. Fernando, gracias por su preferencia y calificación, esperamos pronto tener el placer de atenderle nuevamente. Saludos cordiales.

2/10 Terrible

Christian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Gerencia de Ventas on Feb 17, 2022
Gracias por su preferencia, nos gustaría saber el motivo del puntaje tan bajo, de esa manera nos ayuda a poner acción en las situaciones que no fueron de su agrado. Saludos cordiales.

10/10 Excellent

JAVIER

Liked: Staff & service, amenities, property conditions & facilities
Like
Stayed 3 nights in Nov 2021
Response from Gerencia de Ventas on Jan 22, 2022
Sr. Javier buenas tardes, gracias por su preferencia! Saludos cordiales!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I received good tips on restaurants and places to visit
Stayed 3 nights in Nov 2021

10/10 Excellent

Ana Rebeca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the hotel
Stayed 1 night in Oct 2021

10/10 Excellent

Keyla R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing is they don’t have a hair dryer, only by request, no microwave or fridge either, but the service is excellent, rooms are always clean. the buffet as well as room service is amazing and everyone is incredibly nice.
Stayed 8 nights in Sep 2021

4/10 Poor

Jorge

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Gerencia de Ventas on Jan 22, 2022
Sri. Jorge, buenas tardes, gracias por su preferencia! Saludos cordiales!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
This is a hotel we have been visiting for more the 30 years and really love the location. perfect corner, you can see the craft vendors in the Malecon by your hotel windows during the day and by night the view is spectacular. The place is clean and the staff is friendly. The have a nice pool in the top of the hotel 6 floor. the best rooms are at the corner and the suit is fantastic. very close distance to walk to the center and any place you want. Good restaurants, aquarium, tours, etc. one thing will love to see improve is that the staff in the reception can be train to be more informed about services, going the extra mile and be more helpful to out of the country customers. I ask about a Covid -19 testing place and I was given a vague response, like if you ask a pharmacy they will know. I have couple more examples like that. like I said this hotel has many memories for my family and love it .
Stayed 4 nights in Jul 2021
Response from Hotel Mar Y Tierra on Sep 24, 2021
Dear guest: Thank you very much for sharing your expierience with us. We apreciate it, because it absolutely helps us to offer a better service to our guests. We´re always happy to have you here and hope to see you and your family next time. Kind regards!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good but .the elevator doesn't work on night and i was in the 5 floor
Stayed 1 night in Jul 2021
Response from Hotel Mar Y Tierra on Aug 17, 2021
Dear miss Laura, we´re so sorry about all the inconvenients. We hope to have solved the problem immediately and that you to give us the opportunity to visit us next time and give you a better experience. Best regards!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 7 nights in Jun 2021
Response from RESERVACIONES on Aug 10, 2021
Gracias por visitarnos y compartir su experiencia con nosotros. Estaremos contentos de tenerle pronto de vuelta! Saludos cordiales!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Stayed 4 nights in Jun 2021
Response from Hotel Mar Y Tierra on Jun 28, 2021
Gracias por visitarnos y compartir su experiencia con nosotros. Estaremos contentos de tenerle pronto de vuelta! Saludos cordiales!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from Hotel Mar Y Tierra on Jul 3, 2021
Gracias por visitarnos y compartir su experiencia con nosotros. Estaremos contentos de tenerle pronto de vuelta! Saludos cordiales!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful
Stayed 1 night in Jun 2021
Response from Hotel Mar Y Tierra on Jun 28, 2021
Thank you for visiting us and share your experience with us. We´ll be happy to have here you back soon. Kind regards!

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Response from Hotel Mar Y Tierra on Jun 28, 2021
Gracias por visitarnos y compartir su experiencia con nosotros. Estaremos contentos de tenerle pronto de vuelta! Saludos cordiales!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is cleaning and safe, good area
Stayed 1 night in Jun 2021
Response from Hotel Mar Y Tierra on Jun 28, 2021
Thank you for visiting us and share your experience with us. We´ll be happy to have you here back soon. Kind regards!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel personnel was always handy and willing to please and accomodate guests
Stayed 7 nights in Apr 2021
Response from Hotel Mar Y Tierra on May 11, 2021
Thank you for visiting us and share your experience staying with us. You´re opinion is really important to us. We will always be happy to have you here again. Kind regards!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel 🏨!
Stayed 6 nights in Apr 2021
Response from RESERVACIONES on Apr 19, 2021
Gracias por visitarnos y compartir su experiencia con nosotros. Estaremos contentos de tenerle pronto de vuelta! Saludos cordiales!

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
You get what you pay for. No complaints. We only used the hotel to spend the night and we have a larfe family so the larger room always works great for us.
Stayed 2 nights in Mar 2021
Response from Gerencia de Ventas on Mar 25, 2021
Dear Mr. Jose, thank you for your preference and comments, we are glad that you enjoyed your stay with us, we hope to see you soon. Greetings

2/10 Terrible

Roman, Minneapolis Minnesota

Traveled with partner
Liked: Staff & service, property conditions & facilities
Place is ok. When visiting friends and the were not allowed to enter my room.
Stayed 8 nights in Feb 2020
Response from IRVIN on Mar 3, 2020
Buen día, son políticas establecidas en sus términos y condiciones.