Ratings based on 106 Verified Reviews

4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from California

Shame on Manager

Posted Jan 9, 2017
I recently planned a trip to Veracruz for the first time this past week. Unfortunately, the political climate in México seemed to have triggered a series of civil unrest throughout the city at the same time I was due to arrive. There was rampant looting, shootings, schools and major businesses were closing and public transportation was called to a halt. I was forced to cancel my trip only to find that flights were also effected due to the severity of the situation, as reported on CNN Español. I was floored to hear that the manager of the Centro Historico Hotel refused to refund my stay despite the extenuating circumstances. This was absolutely unbelievable. Terribly disappointed that they put monetary value over the safety of their patrons. No excuse for this.
Comment from Hotel Management
Jan 11, 2017 by feratp@hotelveracruz.com.mx, Hotel Management
Estimado Sr Moncada: Antes que nada le ofrezco una sincera disculpa por esta situación, tiene usted toda la razón y he girado instrucciones para que le sea reembolsado el cargo por no show que se hizo. Le agradezco haber llamado la atención sobre este punto, ya que fue un error involuntario de parte nuestra. Atentamente
5 out of 5
Recommended
for Everyone
by A verified traveler from southern california

Nice hotel in the city center

Posted Aug 29, 2016
Although the the hotel is in the city center, it is around the corner from all the noise and music of the musicians playing at the restaurants which allowed us to sleep. We arrived around 10:30pm and we were happy that there were still several restaurants open right next to the Hotel. Hotel service was excellent - we got the breakfast which included fruit, eggs and beverage. For a $1 more we could eat the buffet which had tons of amazing food!! The only hiccup was that we reserved two rooms with two queen since beds but we were given two rooms with 1 king size bed. We told the receptionist and they made the change. I recommend!
Comment from Hotel Management
Aug 29, 2016 by Gerencia General, Hotel Management
Dear Ericka: Thank you for your preference, It was a pleasure to be your host in Veracruz, thanks for your kind comments, there are very important for us. We wish you come back soon. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from new York

Central to Everything

Posted Jul 24, 2016
Pros: We liked the staff and the restaurant was very good.
Cons: The advertise,net for the hotel needs to be reviewed for up to date consistencies.
Location: There is a square that seems to be central to all activities. Entertainment occurred there all day. The cathedral and tour buses are nearby.
The Veracruz Centro Historico is really a very nice hotel. My two complaints are: they do not have an airport shuttle - as advertised - and the room was a little cramped for three adults. Other than those two problems we had a great time in Veracruz because the hotel is really central to everything.
Comment from Hotel Management
Jul 25, 2016 by P Ferat/ Gerente Gral, Hotel Management
Dear Mr Russell: Thank you for your preference and kind comments, I offer an apology if  the informattion about the airport shuttle was not given to you.This service is available at the front desk with our concierge you just need make the reservation in advanced. Regard to your room we have different types of room in measures and location, certainly for your next stay we can find one that fits your needs. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice nerby shoppinh areas

Posted Nov 29, 2015
Crew are very nice and friendly. The hotel was very clean
Comment from Hotel Management
Dec 1, 2015 by Patricia Ferat/ Gerente Gral., Hotel Management
Thank you for your preference and coments. We wish you a beautiful holiday season. Best Regards
2 out of 5
by A verified traveler from Houston

Great Location vs Bad Service

Posted Jun 14, 2015
If it wasn't for the location of this hotel I would highly book elsewhere. My check-in experience was a nightmare. I booked a double bed for two people, when they looked at the online reservation they said there was a mistake and they moved me to a double bed in the first floor instead of the 6th floor where they had originally placed me. Extremely rude front desk staff. I had to call expedia to clear up their mistake, there was NO reason to change my room since essentially it was the same room! The TV was old and not working. I've stayed in this hotel before and I think seriously that they gave me the worst room. After I asked to be changed, they said they were full capacity. And it looked pretty empty to me. They said they would check in the next couple of days, NEVER did! They were upset that they has received a call from customer service and were again rude during check out. Don't think I'll be visiting soon!
Comment from Hotel Management
Aug 6, 2015 by Patricia Ferat/ General MGR, Hotel Management
Thank you for your comments, we willl take care about it, Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

A trip into history

Posted Apr 6, 2015
Pros: Good quality at good prices with an excellent location
Cons: Ice machine on every floor
Location: In the center of everything, just go out and walk into the action...
Nice hotel near the Zocalo, portales, and history itself
Comment from Hotel Management
Apr 29, 2015 by Patricia Ferat, Hotel Management
Dear guest: Thank you for your preference, and share your opinión about us. Best Regards
2 out of 5
by A verified traveler from p

Nothing to do at hotel, not even an exercise room

Posted Mar 16, 2015
Hotel doesn't offer anything, the pool is freezing and the hotel doesn't even have an exercise room. I wouldn't go back unless it is a business trip. For vacations not at all
Comment from Hotel Management
Mar 28, 2015 by Patricia Ferat, Hotel Management
Thank you for your preference and your comments. Regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Room was small but adequate for me alone. Very cle

Posted Dec 7, 2014
Pros: Very clean. Very comfortable bed
Cons: Nothing really.
Location: Excellent location
Very well located and directly in front of the historical portales and 400 year old cathedral. very clean , tidy and very comfortable bed. Balcony overlooked the portales. well insulated balcony glass slide door on 6th floor cuts out the loud Mariachi live music. My 3rd time to stay here. Prefer the neighboring Hotel Diligencia but this was the best priced for under $100/ whereas others were over for something going on this time.
Comment from Hotel Management
Mar 12, 2015 by Patricia Ferat, Hotel Management
Dear Traveler: Thank you for your comments and preference, it has been a pleasure to serve you. My best Regards
2 out of 5
by A verified traveler from Miami, FL

Complete Dissappointment

Posted Aug 26, 2014
Pros: Proximity to the downtown
Cons: Needs renovation throughtout, especially to satisfy business clients. It may be that are looking to target families and not business people.
When I checked the hotel thru Expedia website indicated, excellent. So I did the reservation based on the rating, however the first room provided, the air conditioning did not work and the internet access was very poor. I asked them to transfer to another room. The air conditioning was a little better, however did not work at full capacity. The internet was very very poor. I explained the situation to two front desk people and they told me to contact the reception manager. I did. She never did anything for me to improve my stay. The hotel did not have a room service 24 hours, only breakfast. They have an adjancent restaurant which was okay. The bathroom was very dark and very small in comparison to the suite space that I have reserved. This hotel needs a lot of tender love.
Comment from Hotel Management
Apr 25, 2015 by Lic Patricia Ferat, Hotel Management
Thank you for your preference and comments, we take very seriously and already working on it. We appreciatte the time you take to write and it will be a pleasure to have you here again and show you we are improving our services. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2014
Would definitely stay here again. Well worth the money.