Ratings based on 393 Verified Reviews

4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Los Angeles

They work only for money and don't care about gues

Posted Sep 30, 2017
No accesible parking lot, the rooms stinks, they stole a thumb drive from my car and the manager is not helpful, they want your money but don't care about you once you signed their contract, terrible hotel !
Comment from Hotel Management
Oct 3, 2017 by P Ferat/ Gerente Gral, Hotel Management
Dear Francisco: Thanks for your preference and comments, thank you to let us know about it. I take the opportunity to tell you that, we have a parking lot and is signposted. I will gladly be in contact with you to receive the corresponding feedback I send you best regards
2 out of 5
by A verified traveler from Chicago, IL

Disappointed

Posted Aug 20, 2017
I was expecting a roomy beautiful view stay after getting married in Xalapa. Turned out that staying here for a night was not the way I expected it.
Comment from Hotel Management
Aug 23, 2017 by P Ferat/ Gerente Gral, Hotel Management
Estimada Maritza: Gracias por su preferencia, le enviamos una sincera disculpa si su estancia fue menos que excelente, ojala pueda ponerse en contacto con nosotros, para tener mayor información, al respecto. Saludos cordiales
4 out of 5
Recommended
for Everyone
by A verified traveler from DC

Convenient Hotel in Center City

Posted Aug 17, 2017
Pros: Nearby restaurants. Nice patio.
Location: The aquarium is worth a visit.
Convenient hotel in Center of City. Several restaurants nearby. Friendly staff. Clean rooms.
Comment from Hotel Management
Aug 18, 2017 by P Ferat/ Gerente Gral, Hotel Management
Dear Guest: Thanks for your preference has been a pleasure to be your host in Veracruz, and thank you for your kind comments. we are happy that your stay has been a pleasant. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in from of the Zocalo.

Posted Jul 19, 2017
hotel staff and rooms were great my family and I enjoy the stay.
Comment from Hotel Management
Jul 20, 2017 by P Ferat/ Gerente Gral, Hotel Management
Dear Guest: Thank you for your preference and kind comments, it has been a pleasure to be your host in your recent trip to Veracruz. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from SF cali usa

Oldie but a goody

Posted Jul 19, 2017 on Orbitz
She's an old icon hotel on the zocalo. Well maintained but starting to show some wrinkles. Can't beat the location but Diligencias a better hotel (next door) staff are helpful but it's a busy place with catering events including loud wedding parties. Clean but she needs a facelift soon. Good value if for low rate prices.
Comment from Hotel Management
Jul 21, 2017 by P Ferat/ Gerente Gral, Hotel Management
Dear Guest: Thanks for your preference and kind comments, it has been a pleasure to be your hosts in the Port of Veracruz, we appreciate your comments and we will take them into account. Best Regards
3 out of 5
by A verified traveler from Puebla Mexico

Good location poor property

Posted Jun 26, 2017 on Orbitz
Main elevators out of order, had to use the service elevator which was in need of service as well. Buttons didn't work etc. room was decent but AC didn't work the second day. Too hot to sleep. Staff was neither friendly or unfriendly. Room price is cheap and it's a good location with free valet, Sanborn's store and restaurant on the property. Could be a very nice hotel if they would spend a little money to update the elevators and AC. Decently clean.
Comment from Hotel Management
Jun 28, 2017 by feratp@hotelveracruz.com.mx, Hotel Management
Dear guest: Thanks for your preference and kind comments, to us are very important, and we follow up. I offer you a sincere apologyze, if your stay was less than excellent. Precisely, our guest elevators are in the process of being renovated and we estimate in a short time finish this repairs. And we will have a safe and comfortable service for all our guests. Thank you again for your preference Best Regards
3 out of 5
by Brian

Serviceable, needs a remodel

Posted Apr 14, 2017 on Hotels
Older hotel close to central area plaza. Great staff, though decor needs a redo. Stayed there, 20 years ago, nothing changed since.
Comment from Hotel Management
Apr 17, 2017 by Lic Patricia Ferat, Hotel Management
Dear Brian: Thanks for your preference and kindly comments, has been a pleasure to be your host in Veracruz. We have plans to remodel the rooms in a near future, Best Regards
5 out of 5
by Isabel

Closed to everything restaurant shopping

Posted Mar 30, 2017 on Hotels
Very pleasant
Comment from Hotel Management
Apr 3, 2017 by Lic Patricia Ferat, Hotel Management
Estimada Isabel: Gracias por su preferencia ha sido un placer ser sus anfitriones en el Puerto, gracias por sus amables comentarios nos da gusto que su estancia haya sido placentera. saludos cordiales Atentamente
5 out of 5
by Rebecca

Posted Mar 15, 2017 on Hotels
Great location. Good value for price.
Comment from Hotel Management
Mar 17, 2017 by Lic Patricia Ferat, Hotel Management
Dear Rebeca: Thank you for your preference and kindly comments, has been a pleasure to be your host in Veracruz. Our Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

Small, clean, and nice.

Posted Feb 11, 2017
The rooms were small, but hospitality and cleanliness made up for it. Great price, and has the usual amenities. I will recommend, and return if I go back to Veracruz.
Comment from Hotel Management
Feb 13, 2017 by feratp@hotelveracruz.com.mx, Hotel Management
Dear guest: Thank you very much for your preference and kind comments, it has been a pleasure to be your hosts in the Port of Veracruz, and we hope to return soon. Best Regards