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Reviews of Holiday Inn Hotel & Suites Lloydminster, an IHG Hotel

3 out of 5
Holiday Inn Hotel & Suites Lloydminster, an IHG Hotel
5612 44th Street, Lloydminster, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 165 out of 357 reviews" "
Rating 8 - Good. 129 out of 357 reviews" "
Rating 6 - Okay. 50 out of 357 reviews" "
Rating 4 - Poor. 7 out of 357 reviews" "
Rating 2 - Terrible. 6 out of 357 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property the rooms certainly in need of some repairs. Shower the faucet drips and door in bathroom warped badly and hard to shut. Tub also has scaling and looks dirty from the leaky faucet.
Stayed 2 nights in Apr 2024
Response from Shirly on Apr 11, 2024
Hello Michelle,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shirly on Apr 11, 2024
Hi Ivan,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Michelle

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
After spending three nights here, the staff is the only positive note. The first night was constant noise that continued until 06:30 the next day. The second night was somewhat quieter until the police were on site at 01:00. The second morning the elevator had trash of an eaten chicken wing, used cup, chip bag to name a few. So many children running up and down the halls knocking on doors, playing hockey in hallways and constant yelling. This speaks more to the abundant of cliente that frequented the hotel. The suite itself was acceptable but we will never be returning. Thank you to the staff who, I felt truly did do the best with what they had.
Stayed 3 nights in Mar 2024
Response from Shirly on Apr 1, 2024
Hello Michelle,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Deanna

Liked: Cleanliness, property conditions & facilities
No additional comments
Stayed 2 nights in Mar 2024
Response from Shirly on Mar 27, 2024
Dear Deanna, Thank you for taking the time rating your stay at Holiday Inn & Suites Lloydminster.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn & Suites Lloydminster .

8/10 Good

Clayton

Stayed 1 night in Mar 2024
Response from Shirly on Mar 19, 2024
Hello Clayton,Thank you for taking the time to share with us your experience at Holiday Inn & Suites Lloydminster. On behalf of the entire staff, we are pleased to hear that you enjoyed your recent visit to us. We look forward to your return visit so that we may again offer you our great service and accommodations.

8/10 Good

shannon

Business traveler
Liked: Cleanliness, property conditions & facilities
It's clean, beds are comfortable but hallways, and maids are loud
Stayed 5 nights in Mar 2024
Response from Shirly on Mar 19, 2024
Hello Shannon,Thank you for taking the time and sharing us about your experience at Holiday Inn & Suites Lloydminster.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness
Room was clean and bed & pillows were very comfortable. House keeping lady was really nice. There was a hockey team running up and down the halls until 11 pm while parents partied in another room. Desk staff or security should have taken control.
Stayed 2 nights in Mar 2024
Response from Shirly on Mar 19, 2024
Hello Alan,Thank you for taking the time and sharing us about your experience at Holiday Inn & Suites Lloydminster. A positive guest experience is something our staff takes great pride inPlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Suzanne

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The only downside was that their Smitty's restaurant was temporarily closed due to a water leak beyond their control. Apart from that the stay was Excellent, grandkids loved the pool!
Stayed 1 night in Feb 2024
Response from Shirly on Mar 19, 2024
Dear Suzanne ,Thank you for taking the time and sharing us about your experience at Holiday Inn & Suites Lloydminster. A positive guest experience is something our staff takes great pride inPlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Maureen

Stayed 1 night in Feb 2024
Response from Shirly on Mar 19, 2024
Hello Maureen,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Kathy

Stayed 3 nights in Feb 2024
Response from Shirly on Mar 27, 2024
Hello Kathy,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The matress was incredibly comfortable. Having back issues I had no issue falling asleep.
Stayed 1 night in Feb 2024
Response from Cynthia Gacuray-Operations Manager on Feb 14, 2024
Hello David,Thank you for leaving us an excellent review!We are thrilled that you enjoyed your stay with us!We hope to accomodate you again!Have a great day!

10/10 Excellent

Sheilah

Stayed 2 nights in Jan 2024
Response from Shirly on Mar 27, 2024
Dear Sheilah,Thank you for taking the time and sharing us about your experience at Holiday Inn & Suites Lloydminster.I am please to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in

6/10 Okay

Karen, Edmonton

Stayed 1 night in Jan 2024
Response from Shirly on Feb 12, 2024
Hi Karen,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Kevin

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Hotel was ok. The hot tub was down. The worst thing was our keys were constantly not working. We went to the front desk 3 times in 2 days because none of our keys worked. Puts a sour twist on our stay
Stayed 2 nights in Jan 2024
Response from Shirly on Jan 8, 2024
Dear Kevin,"Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Shirly MacallaGeneral Manager

6/10 Okay

Jennifer

Stayed 1 night in Dec 2023
Response from Shirly on Feb 12, 2024
Hello Jennifer,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

Trevor

Stayed 2 nights in Dec 2023
Response from Shirly on Feb 12, 2024
Thank you for taking the time and sharing us about your experience at Holiday Inn & Suites Lloydminster.I am pleased to hear you enjoyed your stay with us. It’s something our staff takes great pride in , so we value your feedback. We hope you will visit us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A sweet suite
I splurged on a suite with a jetted tub, and the tub was wonderful, in a huge and very clean bathroom. It was an accessible suite, with both jetted bath tub and a shower, very nice. A comfortable bed made for an excellent stay. Adding a recycling bin would make for a greener option.
Stayed 3 nights in Dec 2023
Response from Cynthia Gacuray-Operations Manager on Dec 10, 2023
Hello Anonymous!Thank you for leaving us an excellent review!It is truly rewarding to learn the you enjoyed your stay with us!We hope to have you again next time you visit Lloydminster!

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Cynthia Gacuray-Operations Manager on Dec 10, 2023
Hello Nicole!Your time leaving us a great review is truly appreciated! We hope to have you again next time you stop by at Lloydminster!

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Cynthia Gacuray-Operations Manager on Nov 15, 2023
Hello Leslie!We truly appreciate you for leaving us an excellent review!We are glad to know you enjoyed your stay with us! See you again next time!

6/10 Okay

Janet

Stayed 1 night in Nov 2023
Response from Shirly on Dec 11, 2023
Hi Janet, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

Carmen

Stayed 1 night in Nov 2023
Response from Cynthia Gacuray-Operations Manager on Nov 15, 2023
Hello Carmen!We are very glad you had a great stay with us!We hope to accomodate you again soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cynthia Gacuray-Operations Manager on Nov 15, 2023
Hello Steve!Thank you for leaving us an excellent review!We are glad you enjoyed your stay with us!We hope to accommodate you again!

10/10 Excellent

Editta, Glaslyn

Stayed 1 night in Oct 2023
Response from Cynthia Gacuray-Operations Manager on Nov 15, 2023
Hello Editta,Thank you very much for rewarding us with an excellent review!We hope to accommodate you again!

10/10 Excellent

Grace

Stayed 1 night in Oct 2023
Response from Cynthia Gacuray-Operations Manager on Oct 9, 2023
Hello Grace,Thank you for leaving us an excellent review!We are glad you know you enjoyed your stay with us!We hope to accommodate you again!

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cynthia Gacuray-Operations Manager on Sep 18, 2023
Hello Beverly,Thank you for taking the time to tell us about your excellent experience at Holiday Inn LLOYDMINSTER.We hope to accommodate you again!

10/10 Excellent

Carlos

Stayed 2 nights in Sep 2023
Response from Cynthia Gacuray-Operations Manager on Sep 18, 2023
Hello Carlos!Thank you for leaving us an excellent review!Thank you for taking the time to tell us about your experience at Holiday Inn LLOYDMINSTERWe hope to accommodate you again!

8/10 Good

Sonja

Stayed 1 night in Sep 2023
Response from Shirly on Sep 5, 2023
Hi Sonja, I am delighted to hear you enjoyed your stay with us. Thank you for taking time leaving us a survey score .  It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,INSERT FIRST NAME, LAST INITIALINSERT JOB TITLE

8/10 Good

Clara

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Shirly on Sep 4, 2023
Hello Clara,Thank you so much for your review of our Holiday Inn & Suites Lloydminster hotel. I am pleased to hear you enjoyed your stay with us. It’s something our staff takes great pride in , so we value your feedback. We hope you will visit us again.Kind Regards,

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Cynthia Gacuray-Operations Manager on Sep 7, 2023
Hello Linda,Thank you for leaving us an excellent review!We are glad you enjoyed your stay with us. We hope to you accommodate you again!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, good value
Stayed 3 nights in Jul 2023
Response from Shirly on Sep 4, 2023
Hello Jennifer,Thank you for taking the time to share with us your experience at Holiday Inn & Suites Lloydminster. We are pleased to hear that you enjoyed your stay with us and thank you so much for giving us a chance to prove to you how much we value your business. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Krystal

Stayed 1 night in Jul 2023
Response from Cynthia Gacuray-Operations Manager on Jul 19, 2023
Hello Krystal,Thank you for leaving us a great review.We are glad to know that you had a great stay with us.See you again next time!

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, friendly staff, clean. Would stay there again.
Stayed 1 night in Jul 2023
Response from Cynthia Gacuray-Operations Manager on Jul 18, 2023
Thank you very much for leaving us a great review Susanne! We are delighted to know that you enjoyed your stay with us!See you again!

8/10 Good

Ashley

Stayed 1 night in Jul 2023
Response from Shirly on Sep 4, 2023
Hello Ashley,Thank you so much for your review of our Holiday Inn & Suites Lloydminster hotel. I am please to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regards,

10/10 Excellent

Carlos

Stayed 3 nights in Jul 2023
Response from Cynthia Gacuray-Operations Manager on Jul 14, 2023
Hello Carlos!Thank you very much for leaving us an excellent review.We are glad to know that you have enjoyed your stay with us!We hope to see you again!

10/10 Excellent

Alexis

Stayed 2 nights in Jul 2023
Response from Shirly on Sep 4, 2023
Hi Alexis,Thank you for taking the time to share with us your experience at Holiday Inn & Suites Lloydminster.We are pleased to hear that you enjoyed your stay with us and thank you so much for giving us a chance to prove to you how much we value your business. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Carol

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Love holiday inn and the young lady that was on the desk was fantastic
Stayed 1 night in Jul 2023
Response from Cynthia Gacuray-Operations Manager on Jul 14, 2023
Hello Carol,Thank you very much for leaving us an excellent review!We hope that you will stay with us again.Have a wonderful day

6/10 Okay

Tanya, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Scott

Business traveler
Everything was mid. Nothing impressed me, not much upset me.
Stayed 3 nights in Jun 2023

10/10 Excellent

Kim

Stayed 1 night in Jun 2023
Response from Cynthia Gacuray-Operations Manager on Jul 18, 2023
Thank you very much Kim for leaving us an excellent review!We are glad you enjoyed your stay with us.We hope to accommodate again next time!

10/10 Excellent

Joseph

Stayed 2 nights in Jun 2023
Response from Cynthia Gacuray-Operations Manager on Jul 18, 2023
Thank you Joseph for leaving us an excellent review!We are delighted to learn that you enjoyed your stay with us.We hope to accommodate you again.

8/10 Good

Brett

Stayed 1 night in May 2023
Response from Cynthia Gacuray-Operations Manager on Jun 1, 2023
Hello Brett,Thank you for leaving us an excellent rating. We are glad we were able to meet your expectation. We hope to see you again!

6/10 Okay

SANDRA

Traveled with partner
Liked: Cleanliness, staff & service
Bathrooms need to be upgraded - fittings are rusty and look sad! There was no water available in the water and pop machine.. could not wait till 8am for the breakfast place to open - had to have an early start so only had breakfast in the next town. Staff were excellent and helpful
Stayed 1 night in May 2023

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, affordable option
Stayed 1 night in May 2023
Response from Cynthia Gacuray-Operations Manager on May 17, 2023
Hello Gloria,Thank you so much for the time to post a review! We are so happy to hear that you enjoyed your stay with us.Comments like yours are truly rewarding to hear. We'd love to welcome you back soon. Thank you again!

10/10 Excellent

Sharon

Stayed 1 night in May 2023

6/10 Okay

Dave

Business traveler
Liked: Cleanliness, staff & service
Friendly Staff. Clean and quiet. Hotel is old. Not the cheapest in town and no breakfast.
Stayed 2 nights in May 2023

8/10 Good

Nick, Calgary

Liked: Cleanliness, staff & service
The hotel was in average, condition and could use a little updating.
Stayed 2 nights in May 2023
Response from Rishu on May 9, 2023
Dear Nick, Thank you for taking the time to tell us about your experience at Holiday Inn LLOYDMINSTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for your feedback. Sincerely,

10/10 Excellent

Holly

Stayed 1 night in Apr 2023
Response from Rishu on May 1, 2023
Dear Holly, Thank you for taking the time to tell us about your experience at Holiday Inn LLOYDMINSTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for your feedback. Sincerely,

10/10 Excellent

Tamsin

Stayed 1 night in Apr 2023
Response from Rishu on May 1, 2023
Dear Tamsin, Thank you for taking the time to tell us about your experience at Holiday Inn LLOYDMINSTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for your feedback. Sincerely,

8/10 Good

Darcy

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023
Response from Rishu on Apr 17, 2023
Dear Darcy, Thank you for taking the time to tell us about your experience at Holiday Inn LLOYDMINSTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for your feedback. Sincerely,

10/10 Excellent

Rick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is very helpful and friendly. Enjoy the fact that there is resturant, service was great.
Stayed 3 nights in Mar 2023
Response from Rishu on Mar 31, 2023
Dear Rick, Thank you for taking the time to tell us about your experience at Holiday Inn LLOYDMINSTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for your feedback. Sincerely,