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Reviews of Holiday Inn Express Hotel & Suites Vermillion, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Vermillion, an IHG Hotel
1200 N Dakota St, Vermillion, SD

Reviews

8.4

Very Good

Rating 10 - Excellent. 117 out of 247 reviews" "
Rating 8 - Good. 75 out of 247 reviews" "
Rating 6 - Okay. 33 out of 247 reviews" "
Rating 4 - Poor. 12 out of 247 reviews" "
Rating 2 - Terrible. 10 out of 247 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel right by the college track and dome. Large room, clean. Check in super easy and quick.
Stayed 1 night in Apr 2024

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Shantel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 1 night in Mar 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are super comfortable and I loved this place the most of anywhere I’ve stayed in Vermillion. The curtain on my window was difficult to move up and it was very windy, which caused something to constantly be knocking against the building near my window. Otherwise I loved my stay and I will definitely be booking again!
Stayed 6 nights in Mar 2024

10/10 Excellent

MARK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and very accommodating . Great staff , good location .
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia, Hollywood

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice.
Stayed 1 night in Feb 2024

6/10 Okay

Candace

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My room was super huge!!! However the pool was not open :(. That’s was the point of my booked stay. I have a young son and we were visiting in verm where my daughter goes to college. Thought we could swim we are big water people - with no indoor pool at home :(. Anyway hopefully our next stay the pool is open !!!
Stayed 1 night in Jan 2024

10/10 Excellent

Samantha

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very nice!
Stayed 1 night in Dec 2023

4/10 Poor

Ariana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Becky

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the DakotaDome. We were there for a football game and this location couldn’t be more perfect for that. I couldn’t give this a full 5 stars because the place has been kinda updated but some things could have been done a bit better. The king room they gave us was handicap which was fine. But the folding shower bench should have been replaced. It was old vinyl that was peeling and black mold was on and in it. Gross. Breakfast was good. Plenty to eat but the coffee creamers must have been outdated. They curdled in our coffee. I took it to the breakfast attendant and she said Oh. I don’t know much about coffee. 😳😂. Other than that. We had a good stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Amanda

Stayed 1 night in Oct 2023

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay in Vermilion when in town to cheer on the Yotes!
Stayed 1 night in Sep 2023

6/10 Okay

Earl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unusual issues for Holiday Inn Express
Gashed my leg on bed frame too large for mattress. Linens for pull-out not provided in room. TV at maximum volume could not be heard over AC unit (TV issue, not A/C issue).
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very nice hotel, in a good location, if you're going to an event at the Dome, track or basketball arena. Also close to the admissions office if you're in town for a campus visit, like we were.
Stayed 1 night in Sep 2023

8/10 Good

JOHN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Melissa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Catherine, Omaha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean and quiet hotel next to the dome. Spacious room and good spread for breakfast. Front desk staff person was so nice and helpful.
Stayed 1 night in Aug 2023

8/10 Good

Paula

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2023
Response from A.Whittecar on Jul 31, 2023
We thank you again for choosing to stay with us along with taking the time to rate the property.

2/10 Terrible

Kristin

Traveled with family
Disliked: Cleanliness, staff & service
Terrible customer service! Will NEVER come back!
Destiny, customer service/front desk employee, was terrible! She was rude and disrespectful! We will never stay at that hotel again! Also-the rooms were not ready well after the check in time and our toilet was disgusting! We were told: "it was payday yesterday, so a bunch of people didn't show up for work today!"
Stayed 2 nights in Jul 2023
Response from A. Whittecar on Jul 25, 2023
Thank you for choosing Holiday Inn Express & for taking the time to provide feedback about your experience at Holiday Inn Express & Suites in Vermillion, SD. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant & comfortable as possible, & we will use your comments to coach our team to provide a better experience in the future

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
It was holiday inn. Exactly what i expected from a good hotel brand
Stayed 1 night in Jul 2023
Response from A. Whittecar on Jul 25, 2023
We thank you again for choosing to stay with us along with taking the time to comment.

4/10 Poor

Debra

Traveled with partner
Disappointed in the breakfast selection and quality.
Stayed 2 nights in Jun 2023
Response from A. Whittecar on Jun 26, 2023
We thank you for choosing to stay with us along with comment. Also, apologize for not meeting your expectations. We strive to make each stay as pleasant & comfortable as possible, & we will use your comments to coach our team to provide a better experience in the future.

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service was great the only odd thing was house keeping knocking on our door 2 hours before check out asking when we’d be leaving
Stayed 1 night in Jun 2023
Response from A.Whittecar on Jun 21, 2023
We thank you again for choosing to stay with us along with taking the time to comment.

10/10 Excellent

Thomas

Stayed 3 nights in May 2023
Response from A.Whittecar on Jun 21, 2023
We thank you again for choosing to stay with us along with taking the time to rate the property.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean hotel. Better than average continental breakfast. The keys kept malfunctioning. Other than that, very pleased.
Stayed 2 nights in May 2023
Response from A.Whittecar on May 30, 2023
We thank you again for choosing to stay with us along with taking the time to comment.

10/10 Excellent

Sharee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. One of the best in Vermillon.
Stayed 1 night in May 2023
Response from A. Whittecar on May 25, 2023
We thank you again for choosing to stay with us along with taking the time to comment.

6/10 Okay

Debra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
At 4:50am the fire alarm went off and woke up the entire facility. It was not an actual emergency but sounded like the hotel accidentally set off the alarm and woke the entire facility. We had a long day traveling in and had a long day ahead and unfortunately I was not able to fall back asleep. The hotel staff did not acknowledge or apologize for the issue. The food quality at the free breakfast was not great like at other Holiday Inn properties.
Stayed 1 night in Apr 2023
Response from Amanda on Apr 17, 2023
I was actually the one person working that night & our alarms did sound off due to a issue with the sprinkler system which we are trying to resolve, however I do apologize again for the inconvenience.

8/10 Good

Mike

Stayed 1 night in Mar 2023
Response from A. Whittecar on Apr 8, 2023
We thank you again for choosing to stay with us along with taking the time to rate the property.

10/10 Excellent

Sarah

Stayed 1 night in Feb 2023
Response from A. Whittecar on Mar 12, 2023
We thank you again for choosing to stay with us along with taking the time to rate the property.

10/10 Excellent

deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find
Stayed 1 night in Dec 2022
Response from A. Whittecar on Jan 15, 2023
We thank you again for choosing to stay with us along with taking the time to comment.

10/10 Excellent

Bobby

Stayed 1 night in Dec 2022

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from A.Whittecar on Nov 28, 2022
We thank you again for choosing to stay with us along with taking the time to rate the property

10/10 Excellent

Diane

Stayed 1 night in Sep 2022
Response from A.Whittecar on Sep 24, 2022
We thank you again for choosing to stay with us along with taking the time to rate the property.

8/10 Good

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a decent hotel
Stayed 1 night in Aug 2022
Response from A. Whittecar on Aug 30, 2022
We thank you again for choosing to stay with us along with taking the time to comment.

6/10 Okay

Thomas

Stayed 2 nights in Aug 2022
Response from A.Whittecar on Aug 9, 2022
We thank you again for choosing to stay with us along with taking the time to comment.

10/10 Excellent

Travis

Stayed 1 night in Aug 2022

2/10 Terrible

Jeff

Traveled with family
Disliked: Staff & service
Few hours after check out realized that a pair of ear rings were left in the room. Staff was no help in looking for these lost items. Called back a few times to have them check and got no help in locating them either time.
Stayed 1 night in Aug 2022
Response from A. Whittecar on Aug 30, 2022
We thank you for choosing to stay with us along with taking the time to comment. I would like to apologize for not meeting your expectations. We strive to make each stay as pleasant & comfortable as possible, & we will use your comments to coach our team to provide a better experience in the future. Also, due to this incident the two employees that cleaned the room no longer are employed here.

10/10 Excellent

Brad

Stayed 1 night in Jul 2022

10/10 Excellent

Michelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay
The staff was incredibly friendly! Everything was right on point ready clean and above all helpful!
Stayed 1 night in Jul 2022
Response from A. Whittecar on Jul 30, 2022
We thank you again for choosing to stay with us along with taking the time to comment on the property & Staff.

10/10 Excellent

Darin, Mercer Island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, pool was clean, rooms were clean.
Stayed 3 nights in Jul 2022
Response from A. Whittecar on Jul 23, 2022
We thank you again for choosing to stay with us along with taking the time to comment on the property & Staff.

6/10 Okay

Meriah

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This facility is definitely somewhat outdated. The rooms have lots of visible repairs—patches to the walls, etc. We found garbage under the couch when we pulled the bed in it out. There were hairs and debris on some of the bed pillows, and some of the bathroom towels had stains. The lobby area was cleaner and more updated.
Stayed 3 nights in Jul 2022
Response from A. Whittecar on Jul 5, 2022
We thank you again for choosing to stay with us along with commenting on your stay. We do apologize to you for not meeting your expectations. We strive to make each stay as pleasant & comfortable as possible, & we will use your comments to coach our team to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Deborah

Traveled with family
Liked: Staff & service
Many things need to be fixed
Stayed 3 nights in Jun 2022
Response from A. Whittecar on Jul 5, 2022
We thank you again for choosing to stay with us along with commenting on your stay. We do apologize to you for not meeting your expectations. We strive to make each stay as pleasant & comfortable as possible, & we will use your comments to coach our team to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly. Everything was so clean. The morning breakfast was delicious, and had a great variety.
Stayed 3 nights in May 2022
Response from A. Whittecar on Jun 14, 2022
We thank you again for choosing to stay with us along with taking the time to comment on the property & Staff.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing fancy but just right
Quiet location, welcoming staff. A good night’s sleep.
Stayed 1 night in Apr 2022
Response from A. Whittecar on May 3, 2022
We thank you again for choosing to stay with us along with taking the time to comment on the Staff.

10/10 Excellent

Carrie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people really nice. The property could use an update. Looks very warn down, but I stay there for convenience and the staff is super nice.
Stayed 1 night in Apr 2022
Response from A. Whittecar on Apr 7, 2022
We thank you again for choosing to stay with us along with taking the time to comment on the Staff.

6/10 Okay

Angel

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2022
Response from A.Whittecar on Mar 24, 2022
We thank you again for choosing to stay with us along with taking the time to comment.

10/10 Excellent

Angela M.

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly!
Stayed 1 night in Feb 2022
Response from A.Whittecar on Feb 18, 2022
We thank you again for choosing to stay with us along with taking the time to comment.