Not what I'd expect from HI Express
Posted Oct 17, 2016 on Orbitz
Friends and I stayed here on the way to NH for a climbing weekend. The staff was nice enough, for sure, but a) when we arrived on the second floor, we were overwhelmed by the smell of pot in the hallway. The room was incredibly stuffy, and the cleanliness of the room was just ... sketchy. Nothing overt but when I discovered an empty beer can next to the easy chair, let's just say I kept my socks on after that.
We will find a different place to stay next time.
Comment from Hotel Management
Oct 22, 2016 by email@example.com, Hotel Management
Thank you for taking the time to review your recent stay with us. We always strive to exceed the expectations of our guests, and appreciate your feedback so that we may address any issues, which we certainly have done. We hope that if you travel through Connecticut again, you contact the General Manager directly so that we can have a second chance and personally ensure that you have a much better experience.
Victor Antico, General Manager and Staff