Ratings based on 97 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
for Familiesby Joseph from Pittsburgh
Pleasant stayPosted Mar 14, 2015 on Hotels
Our stay was pleasant. I was impressed the managers learned our names and recognized us as we passes through the lobby.
by A verified traveler from florida
LIVE COCKROACH IN BEDPosted Mar 14, 2015
Cons: Spray for bugs!
I found a live cockroach in my bed in the middle of the night. I don't think I have ever used Expedia before, and will think twice about using them again with this type of experience.
for Familiesby Melissa from Melbourne
Great stay.Posted Mar 5, 2015 on Hotels
Very nice hotel, we had a slight problem with the toilet when we first arrived but the staff were quick to help and it was fixed in no time. Very attentive staff and the rooms were very spacious and clean.
for Couplesby A verified traveler
outside nice/inside not so muchPosted Feb 21, 2015 on Hotels
Not very clean from lobby to halls to room....dark and little smelly...we on non smoking floor yet when I opened door smell smoke...our bathroom door closed with fan on and cloud of smoke when I opened door....moved lounge chair and found food under it. Called desk, only a smoking room left. They apologized but no options....mentioned it at check out, got apology with smile but discount would have been nice...I dont think this isolated incident....best western should get the inside cleaned up. At least vacume the halls!! Bfast was ok, decent options.
for Couplesby Susan from Beverly mass
Sleepless night!Posted Feb 12, 2015 on Hotels
We reserved a king non smoking room on line and when we arrived at 9pm we were told that they only had smoking rooms available and it was explained that 3rd party sites don't update often by the gal behind the counter and that this was a common occurrence and to be fair I then read the fine print on the confirmation that said "room preference" . It was late so we took the room and what a mistake that proved to be! The room was on the 4th floor and as soon as the elevator door opened it was evident that all the smoking rooms must be up there. The stench in the room was palpable and I barely slept because of it! In the morning my only solace was knowing that there was going to be fresh hot coffee to perk me up for the long ride ahead. When I went to the breakfast area there was a sign on the coffee maker "regular coffee out of order"... Ugh...
for Couplesby Gail from Orchard Park,'
Not good, I would not stay againPosted Feb 8, 2015 on Hotels
The room smelled like smoke or something?
for Personal Eventby Carol from Kissimmee
Home away from HomePosted Feb 1, 2015 on Hotels
Nice location, not far from main highway, and restaurants, it was very quiet loved that part. Breakfast was alright. Front desk was awesome, Got there early they accommodated me and got the room ready earlier than check in time.
for Everyoneby A verified traveler from California
Smoking/MarijuanaPosted Jan 14, 2015
Pros: Food and friendliness of the staff
Cons: Monitor the smoking on non smoking floors. Have coffee available all day for guests.
Location: Everything was fine. I had to go to a bar to watch a certain sports channel(fox sports 1) which if you had I would not have needed to leave.
Floor that I stayed in(3rd Floor) had the smell of marijuana everyday. Someone was smoking it and it was so much that it was seeping into my room which is not what I felt was healthy for me nor do I want or need that stuff around me. Monitoring your floors can help with this. It was easy to smell what room it was coming out of. Your maid service should have been able to tell which room easily and could have reported it. They should be put in a smoking room if that's what they want to do. Regardless of what you are smoking it is still smoke and should not be allowed on non smoking floors.
for Getaway With Friendsby A verified traveler
Posted Dec 30, 2014 on Hotels
for Everyoneby A verified traveler from West Palm Beach
Nice hotel, great staffPosted Dec 29, 2014
We were only there for one night, but we're happy with our experience.