The property was very nice. The service was very inconsistent. Upon arriving we had to wait at least 20 minutes with only 1 woman at the reception desk. We had an app't 45 minutes away. The guest was arguing about the rate the receptionist quoted with add'l daily resort fees of $34 & taxes. I waited & the issue was not resolved, the receptionist said she could not change her rate, only a manager. My husband had bring in all the luggage himself & we had to take our bags up by ourselves, this made us late to our app't. I should have spoken up to ask if there was anyone else to check us in. The rooms are nicely appointed but incredibly small, with only a short pole for hanging clothes. There is barely any room to put away luggage like a cruise ship room. The ocean view is spectacular. We enjoyed the resort, being on the ocean. The pools are small and it was a little over crowded. The kids were allowed to play football with a real football across the pool making it really hard to enjoy the pool as an adult. There is a lack of management through out the hotel. We asked for turn down service only 1 night as it says available on request. However, they called back later & said there is none, we asked for new towels that were never delivered. Numerous times Room Service got our order wrong and proceeded to argue with us. Unacceptable. If they get the order right the food is good but using plasticware and plates is ridiculous for the $$$! Cocktails are served in a sm plastic dixie cup.