Exterior

Reviews of SpringHill Suites Port St. Lucie

3 out of 5
SpringHill Suites Port St. Lucie
2000 NW Courtyard Cir, Port Saint Lucie, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 561 out of 1001 reviews" "
Rating 8 - Good. 268 out of 1001 reviews" "
Rating 6 - Okay. 92 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

marie

Traveled with partner
the hotel is spotless!
Stayed 5 nights in Apr 2024
Response from Front Office Supervisor on Apr 16, 2024
Dear Marie,We are thrilled to hear that you found our hotel spotless, it is always encouraging to hear positive feedback from our guests. In addition, we are glad to know that you enjoyed your stay in our hotel.We hope to welcome you soon in your future travels to the area.

10/10 Excellent

Franci, Maple Grove

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the employees were extremely friendly.
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on Apr 14, 2024
Dear Franci,We are thrilled to hear that you enjoyed your stay at our hotel. We also appreciate that you shared about the cleanliness of the hotel and the friendliness of the staff.We hope to welcome you again in your future travels to the area.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on Apr 15, 2024
Dear Joseph,We appreciate that you share your feedback and the good experience in our hotel.We hope to welcome you soon in your future travels.

10/10 Excellent

Santa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay and it didn't feel like a hotel.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 31, 2024
Dear valued guest, We appreciate your feedback, and we are glad that you enjoyed your stay in our hotel. We hope to welcome you soon in your future travels!

4/10 Poor

Nils

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Got a double room not a suite. No lobby coffee except at breakfast. Hot breakfast only so so. Small imitation danish.
Stayed 7 nights in Mar 2024
Response from Front Office Supervisor on Mar 26, 2024
Dear Nils, Thank you for taking the time to let us know about your experience while staying with us. Your experience of not having a good breakfast and having an imitation danish is below our standard. I have shared your feedback with the breakfast leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. We would also suggest the leadership team to have coffee 24 hours and not have it only for breakfast.On the other hand, all our rooms are King Suites and Double Suites which include the living room (with a pullout couch) and kitchen net, next to the bedroom. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Office Supervisor on Mar 12, 2024
Dear William,We appreciate your feedback, and we are glad that you enjoyed your stay in our hotel.

8/10 Good

Javier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean rooms
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 4, 2024
Dear Javier,We are glad to hear that our location was convenient for you, and we appreciate that you shared about the cleanliness of our rooms.We hope to welcome you again in your future travels to the area.

10/10 Excellent

Kathryn

Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 26, 2024
Dear Kathryn,We appreciate that you shared your feedback and that you enjoyed your stay in our hotel.We hope to welcome you soon.

10/10 Excellent

debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent prooerty. Clean convenient
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on Feb 12, 2024
Dear Debra,We appreciate your feedback of our property. We are so happy to hear that you enjoyed your stay and that you find our hotel clean. We hope to welcome you back in your future travels.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff friendliness
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on Feb 9, 2024
Dear Claudia,We appreciate your feedback, and we are so glad that you enjoyed your stay with us. In addition, we are so happy to hear that our staff was friendly, since hospitality is our number 1 priority. We hope to welcome you again in your future travels.

10/10 Excellent

Jenny

Good
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on Feb 9, 2024
Dear Jenny,We are so happy that you liked our hotel, and we appreciate your feedback of our property.We hope to see you again in your future travels.

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was not very hot. The shower set up was inconvenient to turn on.
Stayed 7 nights in Jan 2024
Response from Front Office Supervisor on Feb 9, 2024
Dear Thomas,We appreciate your feedback about our hotel, since trough your feedback is that we can improve our property. We apologize for this inconvenience, and we will notify the engineering department about the hot shower, so that we can prevent this from occurring in the future.We hope that you choose us again in your future travels in the area.

10/10 Excellent

Raymond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. It was very convenient.
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor on Feb 4, 2024
Dear Raymond,We appreciate your feedback, and we are glad that you enjoyed your stay with us.We hope to welcome you again in your future travels.

10/10 Excellent

Shannaya

Traveled with family and small children
Liked: Amenities, property conditions & facilities
This is absolutely amazing, the cleanliness of the place, pleasant staff and the close proximity of amenities. I loved my stay and definitely doing it again.
Stayed 13 nights in Jan 2024
Response from Front Office Supervisor on Feb 1, 2024
Dear Shannaya,We appreciate your feedback, and we are thrilled to see that you enjoyed your stay in our property. We are so glad to hear that our place was clean and that our staff was pleasant.We hope to see you again in your future travels to the area.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place of course was perfect😁
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on Feb 1, 2024
Dear Susan,We are so glad to hear that you enjoyed your stay with us and that our property was up to your standards. We hope to see you soon in your future travels.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. I belive her name was Vadera? She made my check in very nice.
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on Jan 29, 2024
Dear valued guest,We appreciate your feedback, and we are so glad that our front desk agent provides an excellent service at check-in. We would share this feedback with our front desk manager and with the leadership team as a way of celebration for our good work.We hope to see you again in your future travels.

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Overall place to stay. Staff is friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor on Jan 25, 2024
Dear Larry,We are glad that you enjoyed your stay in our hotel. We appreciate your feedback, and we are happy to hear that our staff is friendly and helpful.We hope to see you again in your future travels.

8/10 Good

Ying

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 3 nights in Jan 2024
Response from Front Office Supervisor on Jan 24, 2024
Dear valued guest,We are glad to hear that you enjoyed your stay in our hotel. We are also glad that you like that area where we are located. We hope to see you again in your future travels.

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from SpringHill Suites Porst Saint Lucie on Jan 24, 2024
Thank you for your kind review! We look forward to having you back with us.

8/10 Good

Patricia M

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was disappointed shower, as was explained to me was Putin backwards. I had no hot water. The more i waited the colder it got. Maintenance was quick to respond and told me how to het the hot water. I was done with shower so not a happy camper. I called guest services around 8:30 pm. Phone kept getting picked up and hung up. I cared 4 times to no avail. Again disappointed. Guess the only was i would get service is go down to the first floor and wait for someone
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on Jan 24, 2024
Dear valued guest,I apologize that that you were not able to get hot water due to an incorrect installment. We also apologize the front desk agents didn't took your phone call. We would speak with the engineering department in order to fix the shower handle in order to prevent this situation from happening in the future. We will also bring this up to the front desk leadership department in order to prevent this situation from happening in the future. Again, we apologize for the inconvenience.We hope that you decide to come back when you travel in the area.

10/10 Excellent

Vincenzo

Stayed 2 nights in Jan 2024
Response from Front Office Supervisor on Feb 9, 2024
Dear Vincenzo,We appreciate your feedback about our hotel, and we are glad that you enjoyed our property.We hope to see you again in your future travels.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Supervisor on Jan 16, 2024
Dear Valued Guest,We appreciate you sharing your experience with us. We hope that you enjoyed your stay in our hotel and that you decide to come back in your future travels.

10/10 Excellent

Kent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and were accommodating. We will be staying there in the future.
Stayed 5 nights in Jan 2024
Response from Front Desk Supervisor on Jan 16, 2024
Dear valued guest,We are so glad to hear that you enjoy your stay and that our staff was friendly and accommodating. We will share this feedback with our team to motivate them and to keep providing the best service. We hope to see you again in your future travels.

10/10 Excellent

Michael

Stayed 4 nights in Jan 2024
Response from Front Desk Supervisor on Jan 16, 2024
Dear valued guest,We are glad that you shared your experience during your stay in our property. We hope to see you again in your future travels.

8/10 Good

Kelli

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was safe and adequate…not amazing, not horrible. Beds a little hard. Breakfast meh. Clean enough but not spotless. Nice staff. We walked to a lot of places including Starbucks and the Dairy Bar.
Stayed 4 nights in Jan 2024
Response from Front Desk on Jan 16, 2024
Dear valued guest. We appreciate your feedback and we will take notes in order to improve our hotel.We hope to see you again when you travel to this area.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities
😀friendly, clean, hospitable...totally recommended 👌
Stayed 2 nights in Jan 2024
Response from SpringHill Suites Port Saint Lucie on Jan 11, 2024
Dear former guest,Thank you for this kind review. We look forward to hosting you again in the future!Regards,SpringHill Suites, Port Saint Lucie

10/10 Excellent

Wesly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from SpringHill Suites Port Saint Lucie on Jan 11, 2024
Dear former guest,Thank you for this kind review. We look forward to hosting you again in the future!Regards,SpringHill Suites, Port Saint Lucie

10/10 Excellent

EILEEN

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from SpringHill Suites Port Saint Lucie on Jan 11, 2024
Dear former guest,Thank you for this kind review. We look forward to hosting you again in the future!Regards,SpringHill Suites, Port Saint Lucie

10/10 Excellent

Jaffia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet The staff was helpful and welcoming
Stayed 7 nights in Dec 2023
Response from Springhill Suites Port Saint Lucie on Jan 11, 2024
Dear former guest,Thank you for this kind review. We look forward to hosting you again in the future!Regards,SpringHill Suites, Port Saint Lucie

4/10 Poor

Angel

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is supposed to do housekeeping only upon request. Well at least that’s what I was told when I call to request housekeeping service after my third night at the hotel without housekeeping service. At the end, I ended up staying 5 nights and housekeeping was never done, and there’s was never a manager available to complain about it. At check out I was told a manager was going to get in touch with me to talk about my experience and so far nobody has reach to me. Definitely not going back and I wouldn’t recommend it.
Stayed 5 nights in Dec 2023
Response from Alberto on Jan 5, 2024
We sincerely apologize for the oversight during your stay. Your experience does not align with our service standards, and we appreciate your feedback. We're actively addressing the housekeeping issue and communication lapse to ensure it doesn't happen again. We regret any inconvenience caused and hope to have the opportunity to make it right in the future.

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Alberto on Jan 5, 2024
Thank you so much for your fantastic 5 out of 5 review! We are delighted to hear that you enjoyed your stay with us. Providing a memorable experience is our priority, and we're thrilled that we met your expectations. Your positive feedback is truly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Ramon

Traveled with family
Stayed 8 nights in Dec 2023
Response from Alberto on Jan 5, 2024
Thank you for the perfect 10 out of 10 review! We're thrilled to hear that you had such an exceptional experience during your stay. It's our goal to provide outstanding service, and we're delighted that we succeeded in making your visit memorable. We can't wait to welcome you back for another fantastic stay.

6/10 Okay

Zonya

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I am familiar with the area where the hotel is located, so I had an idea of what to expect. Pros: they offer breakfast, parking is easy to find and free, and there’s plenty of shopping and dining close by. Cons: the comforter and sofa were dirty and stained, the layout of the room was odd, and there’s only one, slow elevator. If you just need somewhere to lay your head, it will get the job done without much inconvenience. However, if you’re looking for a cozy stay, you should look elsewhere.
Stayed 3 nights in Dec 2023
Response from Alberto on Jan 5, 2024
Thank you for taking the time to share your thoughts on your recent stay. We're pleased to hear that our convenient location and complimentary amenities met your expectations. However, we apologize for the issues you encountered with the cleanliness of the comforter and sofa, as well as the layout of the room. Your feedback is valuable, and we will address these concerns promptly.Regarding the elevator, we understand the inconvenience it may have caused, and we are actively exploring ways to enhance our guests' experience in this regard. We appreciate your candid comments and hope to have the opportunity to improve upon your concerns in the future.Thank you for choosing to stay with us, and we hope to welcome you back for a more comfortable experience.

10/10 Excellent

Michele

Stayed 1 night in Dec 2023
Response from Alberto on Jan 5, 2024
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you enjoyed your stay with us. It's our goal to provide a top-notch experience, and we're delighted that we met your expectations. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Demon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SpringHill Suites Port Saint Lucie on Jan 2, 2024
We thank you for your kind review regarding our establishment, and we look forward to seeing you again soon for your future travel needs.Regards,SpringHill Suites Port Saint Lucie, Front Desk

10/10 Excellent

Wilfredo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Eduanjee on Dec 31, 2023
Thank you for the perfect score! We're thrilled to hear you had a great experience. Safe travels!

4/10 Poor

Maiensy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The Management on Dec 30, 2023
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. Your overall experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent an unsatisfactory stay from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

8/10 Good

Phillip, Saint Johns

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Dec 2023
Response from The Management on Dec 30, 2023
Dear Valued Guest,Thank you for this kind review! We look forward to having you again!Sincerely,

4/10 Poor

Carroll

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Promised room cleaning every other day and didn’t receive what was promised.
Stayed 3 nights in Dec 2023
Response from The Management on Dec 30, 2023
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. Your overall experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent an unsatisfactory stay from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Overnight stop off, great room with plenty of spaces. Hot breakfast set us up for our onward journey.
Stayed 1 night in Dec 2023
Response from SpringHill Suites Port Saint Lucie on Dec 27, 2023
Thank you for this kind review! We look forward to having you again!

8/10 Good

iriana

Stayed 3 nights in Dec 2023
Response from The Management on Dec 30, 2023
Dear Valued Guest,Thank you for this kind review! We look forward to having you again!Sincerely,

10/10 Excellent

otniel batista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The Management on Dec 30, 2023
Dear Valued Guest,Thank you for this kind review! We look forward to having you again!Sincerely

10/10 Excellent

Ivelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was outstanding
Stayed 3 nights in Dec 2023
Response from Springhill Suites Port Saint Lucie on Dec 27, 2023
Thank you for this kind review! We look forward to having you again!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from SpringHill Suites Port Saint Lucie on Dec 27, 2023
Thank you for this kind review! We look forward to having you again!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🤘
Stayed 2 nights in Dec 2023
Response from The Management on Dec 30, 2023
Dear Valued Guest,Thank you for this kind review! We look forward to having you again!Sincerely,

10/10 Excellent

Verna Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Alberto on Dec 22, 2023
You're very welcome! We're thrilled to have exceeded your expectations. Looking forward to your next visit!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alberto on Dec 22, 2023
Thank you for the perfect score! We're thrilled you had a fantastic experience. Can't wait to host you again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alberto on Dec 22, 2023
Thank you for the fantastic 10-star review! We're thrilled to hear you had a great experience. Looking forward to hosting you again.

10/10 Excellent

Michael

Business traveler
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alberto on Dec 22, 2023
You're very welcome! We're delighted you had a fantastic experience, and we can't wait to welcome you back. If you have any special requests for your next stay, feel free to let us know in advance. Safe travels until then!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Management on Dec 19, 2023
Thank you for the perfect score! We're thrilled to hear that you had a great experience during your stay. If there's anything specific you loved about your visit or any suggestions you have for improvement, we'd love to hear more. We appreciate your positive feedback and look forward to the opportunity to welcome you back for another fantastic stay. Safe travels!