Ratings based on 46 Verified Reviews

3.5 out of 5
82% of guests recommend
3.7 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from USA

Noisy, noisy, noisy and unwelcoming staff

Posted Oct 2, 2016
Pros: On street parking. Cleanliness.
Cons: Service and disposition. Add a dresser instead of a desk. Clean breakfast tables between guests' usage. Replenish food. Noise level. Communication.
Location: 15 minutes from city center. Too far to walk. Requires car or public transportation. Recreational walking path on riverfront. Small dining choices.
Small staff with limited communication capabilities (all but one) and no personality for hospitality industry. They never introduced themselves, and we were never certain to whom we should be consulting for service. At times, they were helpful though it always seemed like we were interrupting their day by asking for something. In short, we didn't feel we were welcomed by the staff, just tolerated by them. When in need of travel support, the service by the front desk/hotel manager lacked competency. We had a car and directions lacked specificity. Left and right were constantly confused. The best advice we finally received on our last day was to follow the river to go into town. The hotel was clean, and I compliment the housekeeping staff. We were located several floors above ground level. The combination of being next to the antiquated and noisy elevator, street noise, and the open, spiral, marble staircase, eliminated any opportunity for restful sleep. Conversation from the staff on the ground floor to conversation from guests on the top floor echoed in the area. Some amenities not as promised. Cooling system was efficient. Safe was not attached and instructions for use were absent. Breakfast menu was heavy on dry, baked goods which were covered by a napkin each day to be kept for service the following day. Fruit was mushy, tasteless apples. Eggs, made-to-order. Hairdryer, refrigerator. 3X3 shower. Flat pillows. Wifi never worked in the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 20, 2016
Nice family hotel in lovely location with great views. Ideal for family/couples. Breakfast was ok, but basic. Would not stay with lads though as bit too quiet and intimate
5 out of 5
by A verified traveler

Posted May 30, 2016 on Hotels
Comment from Hotel Management
Jun 29, 2016
Grazie per aver apprezzato completamente la nostra struttura e servizio. A presto
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 2, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2015
The hotel was fine, but the real difference was made by the excellent staff. We were supposed to be travelling to Desenzano, but after a problem with our flights we were left stranded overnight in Verona and only managed to book this hotel at around 11.30pm while we were at Verona airport. We arrived at the hotel at around midnight and the manageress immediately made us something to eat, then drove us personally to Desenzano the following morning after breakfast.
5 out of 5
by Gustavo from Houston, Texas

"Recommended!"

Posted Aug 7, 2015 on Hotels
Traveling with family and friends. Great place and great price The rooms are very clean and confortable. Nice view from the room. We had a car, but we decided to go by bus to the city. The hotel is close to the bus stop and it was very easy and only 15 minutes to Verona.
3 out of 5
Recommended
for Everyone
by A verified traveler from Venezia

Decent hotel

Posted Sep 6, 2014
Decent hotel. Great for a short stay in a budget. Boreal gasto was a bit string y but still a good place. Fríen sky staff.
3 out of 5
Recommended
for Everyone
by A verified traveler from Suffolk

Nice basic hotel.

Posted Jul 6, 2014
Pros: Please read comments (above).
Cons: Pillows uncomfortable, too bulky and hard (they need replacing!!) Cosmetic repairs and decoration needed. Room could have been a little cleaner.
Location: Convenient regular buses run from very near to the hotel, into Verona.
Very pleasant and helpful staff. 24 hour desk. Sufficient comfort and cleanliness. Good hotel use as a base.
2 out of 5
by A verified traveler

Posted Sep 21, 2013 on Hotels
The hotel was as expected from previous reviews. Old style, 20mins from central Verona city by car/bus. I wouldn't recommend trying to walk. Breakfast was ok, fresh croissants were available during breakfast but were taken away after we had one between 2 people. The room was a great size and good little balcony.
1 out of 5
by Maria from Firenze

Posted Jun 2, 2013 on Hotels
Denied that breakfast was included, shower handle was not affixed properly & fell off, room dusty