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Reviews of Best Western Plus Hotel Expo

4 out of 5
Best Western Plus Hotel Expo
Via Portogallo 1/p, Villafranca di Verona, VR

Reviews

8.8

Excellent

Rating 10 - Excellent. 240 out of 475 reviews" "
Rating 8 - Good. 196 out of 475 reviews" "
Rating 6 - Okay. 26 out of 475 reviews" "
Rating 4 - Poor. 8 out of 475 reviews" "
Rating 2 - Terrible. 5 out of 475 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

VILMA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night and visited Verona. The room was clean and nice. Staff was attentive and helpful. The hotel has parking so for us was perfect!
Stayed 1 night in Dec 2023

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a very nice hotel with a very reasonable price. The thing that brother us is they do not have free shuttle bus to the airport. Need to take a taxi.
Stayed 1 night in Oct 2023

8/10 Good

Phil, Maple Ridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, very clean, good restaurant inside. Didnt realize it was in an industrial area. Good breakfast buffet.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were clean, a bit crowded,
Stayed 2 nights in Aug 2023

10/10 Excellent

Laura, Vernon Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility. Good size bathroom. We liked the water pressure in the shower. Beds were comfortable.
Stayed 1 night in May 2023

10/10 Excellent

Fausto, North Haven

Stayed 1 night in Apr 2023

10/10 Excellent

AHMED

Stayed 1 night in Oct 2022

10/10 Excellent

Yordan

Stayed 1 night in Sep 2022

10/10 Excellent

Shakeel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 1 night in Jul 2022

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice clean hotel and the room had a balcony.
Stayed 4 nights in Apr 2022

8/10 Good

Charles, Dulles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine for our needs for the wknd. It is almost 15 km from the center of Verona but we stayed there to be close to a soccer tournament so that was ok with us.
Stayed 2 nights in Mar 2022

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Modern, comfortable and nice staff
Stayed 2 nights in Jan 2022

10/10 Excellent

MICHAEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my trip to italy
we stay at the hotel for 2 night all was excellent
Stayed 2 nights in Sep 2021

8/10 Good

Emma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Beautiful clean hotel, great service although breakfast/resturaunt was not great.
Stayed 4 nights in Sep 2021

10/10 Excellent

Fausto, North Haven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern hotel in a
Stayed 1 night in Sep 2021

8/10 Good

David A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, slowest lift in any hotel have ever been to, reaching the 5th floor was painfully slow. Q
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, hotel service and breakfast great Not far to Verona centre just one bus,only problem is Sunday no public transport to Verona
Stayed 3 nights in Oct 2019

10/10 Excellent

Milan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Domenico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location for the airport. Industrial area. 20 mins drive to central Verona. Very modern and newly refurbished hotel. Bedrooms were very comfortable. Breakfast choice was varied and good. Free garage parking was great. They let us checkout late because the hotel was almost empty around Christmas which was brilliant since we had a late afternoon flight. Would stay again
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019

10/10 Excellent

Depinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Very beautiful hotel, clean and comfortable. Amazing service from staff. Great breakfast!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The hotel was very well situated and so made sightseeing in the area easy. Great gluten free breakfast.
Stayed 2 nights in Jul 2019

10/10 Excellent

MIRIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel!!
We stay often in this hotel and never disappointed!!
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

ezra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money👍
Stayed 2 nights in Oct 2018

8/10 Good

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Modern and clean hotel with fantastic restaurant and breakfast. Close to the airport and great for business.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay
Overall I had a good stay. The bedroom was comfortable and I made use of the pillow menu which I appreciated. The room was clean, the shower worked well. Breakfast buffet was good with lots of options. The restaurant was OK - service was great and the food was very nice, but quite a limited menu. The only issue I had was that, although the walls might be sound-proof, the doors certainly are not, and I could hear very clearly when people were talking in the corridor and opening/closing doors. Fortunately this did not happen late at night so I didn't lose any sleep and saw no reason to report it.
Stayed 2 nights in May 2018

10/10 Excellent

Hannah, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Staff, comfortable beds, fantastic breakfast!
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend visit
Everything was wonderful!! Service in the restaurant was slow, which is common in Italy, but the food was worth the wait!
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. Delightful hotel. I will definitely be staying here again
Stayed 2 nights in Nov 2017
Thank you for the nice review. We are glad you appreciated our staff. We do our best to make the stay of our guests the best as possible, We hope to see you again soon. Best Regards, Nicola Bonotto

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Thank you very much for the review. We are glad you are satisfied and we hope to see you again in our hotel soon. Best Regards, Nicola Bonotto

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Bed was damaged but overall it was a nice hotel. Hotel was a 25min drive to the town centre
Stayed 2 nights in Sep 2017
Thank you for the review. Have you contacted our reception for the problems you encountered with your bed? We are sorry you did not fully enjoyed your stay with us because we do our best to make the stay of our guests the best as possible, We hope to see you again soon. Best Regards, Nicola Bonotto

8/10 Good

Andy, Germany

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the airport, excellent restaur
Would always stop there again! Vouchers for the bar and the restaurant weekly special were amenties!
Stayed 1 night in Sep 2017
Response from Nicola Bonotto on Nov 17, 2017
Thank you for the nice review. We are glad you appreciated our staff. We do our best to make the stay of our guests the best as possible, We hope to see you again soon. Best Regards, Nicola Bonotto

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Stayed 5 nights in Aug 2017

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome. Super customer service. Great rooms. Upscale for Italy

2/10 Terrible

Isabel

Liked: Cleanliness, staff & service
No, No, No!!!!!
This was extremely disappointing. We chose it for its proximity to the airport and to its having a shuttle. There was no shuttle, and the taxi cost us some E22 -- it's pretty far for an airport hotel. Worse, the hotels's phone number listed in the airport was wrong. A rotten disheartening and annoying experience.
Dear Isabel, we are sorry for the late reply and we thank you for your review. Unfortunately we are not satisfied too because we always would like our guests to enjoy their stay in our hotel. Hotel Expo Verona is located 4 kms from Verona Airport, It doesn't look very far to us. We do have a shuttle service, the connection with the airport is included booking directly through our website. Best Regards, Nicola Bonotto

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern hotel
Hotel is in good condition, clean, friendly staff, for one of two rooms we get a free upgrade room. Breakfast is perfect. Would recomend to those who dont need to be in town. But they need good access to higway.
Response from General Manager on Dec 14, 2016
Thank you for your review, we are glad you enjoyed your stay with us and we hope to see you again in our hotel in the future. Best Regards, Nicola Bonotto

8/10 Good

Elly, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean but kind of small room
The room is a bit small but enough for a small family of us (2adults with a toddler). Room and toilet is clean. Quite surprised that there is no kettle from this hotel.
Response from Nicola Bonotto - Front Office Manager on Dec 14, 2016
Thank you for your review Elly! We are glad you enjoyed your stay in Verona. Unfortunately in Italy is not common to have kettle in the room.. For 2017 we are planning to offer this service in all our rooms, come to visit us again! :) Best Regards, Nicola Bonotto

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful front desk staff. location not great.
Very helpful. Got upgraded. Dinner basic. Clean room.
Response from Nicola Bonotto - Front Office Manager on Nov 17, 2016
Thank you vry muich for your review. We are glad you spent a nice time in our hotel and we wish you to see you again in the future. Our location is not great if you are here just for visiting Verona city center but It is great if you are here for visiting all the surrounding area. Have a nice day, Nicola Bonotto

10/10 Excellent

Ema, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We loved this hotel. If you don't mind driving 15 min to Verona, this hotel is a great choice. Very friendly staff, great breakfast, modern decor in room, comfortable bed and very spacious bathroom.
Response from Nicola Bonotto - Front Office Manager on Nov 4, 2016
Thank you Ema for your review. We are glad you are satisfied from our service and our hotel. We hope to see you back here in Verona again in the near future.

10/10 Excellent

ran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family Nice and clean
Response from General Manager on Nov 4, 2016
Thank you Ran for your review. We hope to see you back here in Verona again in the near future.

8/10 Good

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mark, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
This facility is quiet, clean and In a wonderful small town. I will stay here on my next trip and recommend for business or pleasure.

10/10 Excellent

Jean-Louis, Vevey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verona and its arena a great place to visit
We stay there 2 nights with few friends to support our children participating in a football tournament nearby. 15 mn from the city centre of Verona. The restaurant Vittoria inside the hotel is very good and reasonably priced. It is a very good choice if you travel by car.