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Reviews of Hotel Mastino

3 out of 5
Hotel Mastino
Corso Porta Nuova 16, Verona, VR

Reviews

8.2

Very Good

Rating 10 - Excellent. 345 out of 1005 reviews" "
Rating 8 - Good. 432 out of 1005 reviews" "
Rating 6 - Okay. 154 out of 1005 reviews" "
Rating 4 - Poor. 48 out of 1005 reviews" "
Rating 2 - Terrible. 26 out of 1005 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Suzann, Minden

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walking around the city with awesome staff who were most accommodating. The first room faced the street and was very noisy. Unseasonably warm and too early in the season for AC. Thankfully we were able to switch rooms which allowed us to keep the window open.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly place
Stayed 1 night in Jan 2024

8/10 Good

Federica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great the room was a good size, the breakfast very good.
Stayed 1 night in Dec 2023

10/10 Excellent

Katalin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at Hotel Mastino, the all of staff were very friendly and helpfull from the very first second we have arrived. Highly recommending!
Stayed 5 nights in Dec 2023

8/10 Good

Donald, Hope

Traveled with partner
Liked: Staff & service
The property was quite unique but needs to be updated. Also needs a thorough cleaning.
Stayed 5 nights in Oct 2023

6/10 Okay

Gary

Traveled with partner
Liked: Staff & service
Only stayed two nights as our flight was cancelled and we arrived a few days late. Excellent Location for sight seeing. Hotel was clean and staff were pleasant. Room overall was a decent size, clean and in good decor. There was only 1 pillow per person and no tea/coffee making facilities in the room. Bathroom was tiny and difficult to navigate around, as the bathroom door opened up against the room door. I bashed my toe on at least a couple of occasions. Shower was great although the bathroom steamed up as the extractor unit wasnt working. Breakfast was ok with Gluten free options, but as Vegans we found it extremely limited, although they did have soya and oat milk for tea/coffee. Cooked breakfast appeared to be just eggs and bacon,
Stayed 4 nights in Oct 2023

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time I’ve stayed at Hotel Mastino. The hotel & staff never disappoint! It’s very clean, convenient & has a great breakfast.
Stayed 3 nights in Oct 2023

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was awesome! Place was very clean! staff was friendly!
Stayed 1 night in Sep 2023

2/10 Terrible

Lauren

Didnt like anything expecially the staff
Stayed 2 nights in Sep 2023

10/10 Excellent

Frederick

Stayed 2 nights in Sep 2023

10/10 Excellent

Rhona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel within walking distance of Piazza Bra
The hotel was very central and it was easy to walk everywhere. It was also comfortable and there was an excellent selection for breakfast. The reception staff were very helpful and allowed us to leave our luggage in the basement before our room was teady
Stayed 3 nights in Sep 2023

8/10 Good

Malcolm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice upgrades. Room was welcoming, but somewhat small for three. Very clean, and great bathroom and shower. Breakfast was good. Very conveniently located to the main hub of shopping and The Arena.
Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place close to city center and walking!
The hotel was great! It was very close to the city center and within walking distance to everything! Elena, the night clerk, had fantastic restaurant and places to visit recommendations and made me feel very much at home. Which was very nice since I was travelling solo. The complimentary breakfast was also very nice with a lot of variety. I would definitely stay here again!
Stayed 2 nights in Aug 2023

8/10 Good

Daniel, BURNTWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Rudi

Stayed 1 night in Aug 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Christine

Stayed 1 night in Aug 2023

8/10 Good

Marie Therese

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location by the Milan Central Railway Station. We had a late flight to Milan and as we were leaving by train the following morning the Hotel was very convenient as directly across from the station. The friendly concierge recommended a lovely restaurant close to the Hotel which was excellent.
Stayed 2 nights in Aug 2023

4/10 Poor

Rosemary

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Close to the Arena.
Stayed 1 night in Jul 2023

4/10 Poor

Andrey, Moscow

Liked: Cleanliness, property conditions & facilities
The additional building of the hotel is located quite far from the main building, while the hotel does not have a parking lot and you have to park in a public parking lot. on my request to take me with luggage from my building to the parking lot, the hotel refused, they only deliver from the additional building to the main building and then you have to walk with the suitcase down the street to the parking lot
Stayed 1 night in Jul 2023

6/10 Okay

Ludwig

Liked: Cleanliness
Ideally located for visiting Old Town Verona
This hotel was very suitably located to suit our needs of visiting the old town of Verona. The room was very basic but the bed was comfortable. Unfortunately the shower did not have a door so every time we showered the bathroom floor got totally drenched. Apart from that the hotel was adequate.
Stayed 1 night in Jul 2023

10/10 Excellent

Marina, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent. The room was basic but clean. Unfortunately, my bathroom shower had no curtain or door, which neant my bathroom would fill water. That was frustrating. I did complain and they gave me more towels!. Very good breakfast and plenty to chose. Very happy apart from the shower situation.
Stayed 4 nights in Jun 2023

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel to stay in for a trip To Venice. Close to all the main attractions and surrounded by very nice restaurants. Very nice staff and a decent breakfast too.
Stayed 7 nights in Jul 2023

8/10 Good

Vincent

Stayed 4 nights in Jul 2023

8/10 Good

David

Stayed 1 night in Jul 2023

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a great location for our stay
Stayed 1 night in Jul 2023

8/10 Good

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the property were fantastic! They were very helpful with recommendations. We had a small problem in our room and they immediately fixed it and set us up in a new room.
Stayed 2 nights in Jun 2023

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and very close to everything you want to visit in Verona, literally minutes from the Arena. Don’t be put off by the McDonalds next door as this has no effect on the hotel. Actually quiet, great air con and helpful staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jorge Wong Chan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love this hotel..walking distance to all sighseeing place with free bfast and good customer service..
Stayed 3 nights in Jun 2023

4/10 Poor

MAI

Liked: Cleanliness
Stayed 2 nights in Jun 2023

2/10 Terrible

STEPHANIE

Stayed 1 night in Jun 2023

8/10 Good

Hayley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in an excellent location for exploring Old Town Verona - so close to the arena. The decor is nice and interesting and it was clean - there was also a good choice at breakfast. It was a little noisy but that was expected due to the central location. All in all a good value stay and we would stay here again.
Stayed 2 nights in Jun 2023

6/10 Okay

Odette

Traveled with partner
Liked: Staff & service
In a great location, walking distance from ALL attraction/tourist sites. Room was bare, beds but nothing else.
Stayed 1 night in May 2023

8/10 Good

Ben

Traveled with partner
Liked: Cleanliness, staff & service
The hotel did the job we needed, it was central and close to the train station. The room was nice and spacious with lots of storage and the staff were all very helpful. The hotel could have provided fans as the aircon was not working when we visited and the room was incredibly hot.
Stayed 2 nights in May 2023

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with family rooms
Very convenient location, 15-20 min easy walk from train station and 5-20 min walk to all the main tourist sites, our room had a queen with a single and a separate single in its own space, easy check in/out, stored luggage in lobby while we did some additional sightseeing, good European breakfast
Stayed 1 night in May 2023

10/10 Excellent

Elisabetta

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very central, very close to the Arena, well connected by bus. Staff was very nice. Room was small but very clean and well sound proof, we did not hear and noise. I would definitely recommend.
Stayed 1 night in May 2023

4/10 Poor

Syed

Traveled with family
Disliked: Cleanliness, amenities
My review relates to the apartment they assigned to me, not the main hotel. The location is great and close to most of the attractive spots. But there was no housekeeping service, the wi-fi broke down and the bathroom flooded because of poor design. Not a good choice.
Stayed 3 nights in May 2023

4/10 Poor

Juliet

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked an annex apartment but turned out it was not close to hotel. Apartment was filthy - rug around sofa bed had not been vacuumed in a long time so we had to put towels down to cover it. Hot water only luke warm. Bathroom had lots of mould. Furniture in bad state. Each had one thin pillow. Safe not working. Apartment not serviced throughout our stay which I would have expected as part of the hotel. Even had to purchase toilet paper as not given enough! At least the sheets and towels were clean and beds comfortable
Stayed 3 nights in May 2023

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
perfetto
Stayed 1 night in May 2023

8/10 Good

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

CARMINO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little modern hotel located in the centre of Verona.
Stayed 2 nights in Apr 2023

10/10 Excellent

Paraskeva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Gillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint city hotel.
Lovely hotel inside, quaint and well maintained. Situated well for walking around the city and quite near the arena and lots of eating places. The staff at the hotel are wonderful. Really helpful and friendly and appreciate that they spoke English. When leaving, I asked where I could get a taxi and they rang for me and a taxi was at the door within 2 minutes. Breakfast is worth including as it provided a selection of fresh food, juices, teas etc. Don’t stay here if you expect a quiet night’s sleep if staying at the front of the hotel. My bedroom was above Macdonalds; but they close at midnight. So if you are used to noises at night, chatter and cars then it’s the place for you. Can’t beat the location and only approx €25-35 by taxi to airport!
Stayed 3 nights in Apr 2023

4/10 Poor

Boris

Traveled with family
Disliked: Staff & service, amenities
This property is centrally located and they know it. The staff is indifferent to requests and not very accommodating. They are very busy
Stayed 1 night in Apr 2023

10/10 Excellent

Genelle

Stayed 1 night in Apr 2023

8/10 Good

lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Shame about scraping chair noise.
This hotel has a great location. It's really easy to get to from the train station and has bus stops just outside. Really close to all the sights. Stayed with husband and son. Had a double bed and single bed for our six year old son. We arrived early and the hotel let us leave our bags and come back at 2 pm for check in. They also let us leave our bags after check out. We got room 211 at the back of hotel. I was a bit anxious as didn't realise McDonald's is downstairs under hotel and i didn't want a room directly above because of the noise. Our room was very comfortable. It was clean and quiet except all I could hear was chairs scraping about until 1 am both nights. This didn't seem to bother my husband and my son managed to sleep but I found it kept me awake The breakfast room was below but obviously not being used at night. Breakfast buffet really gd. I tried to phone reception but the phone had no number for reception or info on how to access it. Asked to move but they only had another room next to ours so not much help with the noise. The room had deadlock but no safety chain. It has do not disturb signs. There was a safe no iron. No tea or coffee. Bathroom clean with amenities and good shower. Bed very comfortable. Window had shutters great for keeping light out. Had a desk and mini fridge in room with drinks to buy. Air-conditioning didn't work so opened window. They said it only works in summer. Thankful for staff speaking fluent English.
Stayed 2 nights in Apr 2023

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast and the location of the hotel is great. Some of the rooms could be modernised like the rest of the hotel but still a great stay
Stayed 3 nights in Apr 2023

8/10 Good

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

6/10 Okay

Mindy

Traveled with partner
For us, the hotel location was great, but the hotel itself could have been better. We may have just been there at an off time, as our first night was not good but of second night was. They had some throw pillows on the bed that clearly never get washed, which kind of put us off. However, they were easily set aside and forgotten about. The bigger problem was not having any hot water the first night to shower. We attempted the hot water a couple times for an hour before we finally just went to sleep without showering. We never had this problem again while we stayed there (had hot water the next morning, night and the following morning). They also have very flat pillows. We folded them over and still used a sweater to help support our heads. We were so tired we didn’t think to ask the reception desk for extra pillows until the next day. Once we had extra pillows and hot water, the stay really turned around. We were a big fan of their complimentary breakfast.
Stayed 2 nights in Feb 2023

10/10 Excellent

Gleyzer

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Mar 2023