Be Careful-Bait & Switch
Posted Dec 28, 2016 on Hotels
The main problem here is the bait and switch. I booked a hotel at Hotel Milano and Spa for two reasons 1) Location-to be in the center of Verona, adjacent to the Arena, and 2) the historic nature of the hotel itself. Problem is, apparently the Hotel is owned by Hotels2Go, which has other properties. When I arrived at Hotel Milano and Spa, I found that my reservation was moved to another of their properties which was 1) far away from the center-nearly 800 m away, and 2) in a property which was not historic-a refurbished old building. That property did not have even have proper reception or any services. To be fair, the room was very conformable, nice and clean. But, this is definitely not what I booked, and in my view, was fraudulent. Beware when booking with Hotel Milano & Spa to ensure you actually have a room at the Hotel, and not one of their associated properties.