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Reviews of Hotel Milano & Spa

3.5 out of 5
Hotel Milano & Spa
Vicolo Tre Marchetti, 11, Verona, VR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1003 reviews" "
Rating 8 - Good. 263 out of 1003 reviews" "
Rating 6 - Okay. 49 out of 1003 reviews" "
Rating 4 - Poor. 22 out of 1003 reviews" "
Rating 2 - Terrible. 30 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel with amazing staff. Had an issue with the TV in our room and the gentleman from reception was really quick to come and fix it and super friendly. Breakfast was good too and great value. Would stay again!
Stayed 1 night in Mar 2024

10/10 Excellent

Rosanna-Zavaglia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly. Mini apartments were very nice along with location being great.
Stayed 1 night in Feb 2024

10/10 Excellent

Annabella

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff and hotel. Definitely recommend for your next stay in Verona !
Stayed 1 night in Feb 2024

10/10 Excellent

Dorothea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Gillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the hotel very comfortable, and staff helpful and friendly.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay. Staff could not do enough for you. Location excellent. Would definitely recommend.
Stayed 2 nights in Dec 2023

10/10 Excellent

Maggie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel Milano is amazing! It is super clean, wonderful customer service, and the rooftop bar is absolutely the best! This is a must to stay at when in Verona! Hope to be back someday!!
Stayed 2 nights in Dec 2023

6/10 Okay

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff at the Milano Hotel & Spa were welcoming with glasses of champagne that we later discovered we had been charged for. Upon arrival, we discovered that the room was the size of a postage stamp, the bathroom lights didn’t work and you had to be a contortionist to use the toilet due to lack of leg room. We also discovered that the advertised restaurant was closed for the season, and the advertised air conditioning was non-existent. The hotel explained that despite record heat in October, the hotel had now switched to heat and there wasn’t even a fan that you could run to improve air circulation. Instead, the hotel advised us to open the window of our 2nd floor room overlooking a busy street with a bar/restaurant below in order to get air. The roof top terrace was lovely and overlooked the arena, but the hot tub there was the only evidence we could find of a “spa.” The area and location were great, but I would not choose to stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mariela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our best city… Verona. Clean and comfort room. An espectacular view of the Arena di Verona from the rooftop and walkable distance to shopping stores and restaurants. We love it!!
Stayed 2 nights in Nov 2023

8/10 Good

Iain

Stayed 3 nights in Oct 2023

8/10 Good

frederick, Newberry Park

Business traveler, Traveled with partner
Liked: Staff & service
Im allergic to cats and Dogs and my allergies just took off during our stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lloyd

Stayed 3 nights in Oct 2023

10/10 Excellent

David, West Sussex

Stayed 2 nights in Oct 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, we got a bus from the station the walked to all the main tourist sites from the hotel. The roof top bar is stunning.
Stayed 2 nights in Oct 2023

10/10 Excellent

Diana

Stayed 1 night in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
You can't beat this location, right next to the Arena, Piazza Bra, and the pedestrian area. The staff is fantastic, going out of their way to meet your every need. The only drawback is to be expected in such a location - small room. But that's a fair tradeoff for being right in the heart of an amazing city like Verona. Would stay here again.
Stayed 2 nights in Oct 2023

8/10 Good

Miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

frank

Traveled with partner
Excellent breakfast… 400 euro is pricey for this property. Great location..
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Analise

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel Milano and Spa was so amazing and I would recommend this hotel to all! Christina at the front desk as well as all of the staff went above and beyond to make our stay so enjoyable and comfortable. Our room and bathroom were gorgeous, and the breakfast was delicious. Everyone working in the breakfast room were so sweet, making us coffees and ensuring we had everything we needed. I hope that I can return to this wonderful hotel one day!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, great location. Rooms are small but kind of what I expected. Best is the rooftop bar, listened to the opera in the arena all night with drink in hand. Fantastic! Breakfast was great and a great deal. Loved it
Stayed 6 nights in Aug 2023

10/10 Excellent

David, Miami

Traveled with partner
Great place to stay if you are going to see a summer opera. You can dine upstairs in a good restaurant and be at the opera in minutes. Breakfast is good.
Stayed 1 night in Sep 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verona gem near the Arena
Friendly welcome from reception, beautiful and well appointed room, and terrific service oriented staff.
Stayed 2 nights in Aug 2023

8/10 Good

Carlos M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2023

10/10 Excellent

Dorota

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the apartments and not the hotel. The place is beautiful, clean, and well designed. Walking distance to the colosseum. The staff was wonderful.
Stayed 1 night in Jul 2023

10/10 Excellent

Monika

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is fantastic, staff so kind and always smiling. Great breakfast for very good price. The absolute highlight is the terrace with restaurant, jacuzzi and panoramatické views. We loved to stay there and will definitely come back.
Stayed 1 night in Jul 2023

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities
Aparthotel was fine, clean and comfortable and a great breakfast. Would probably stay in the main hotel next time as a more central location.
Stayed 4 nights in Jun 2023

10/10 Excellent

Mily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food in the restaurant is not very tasty
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

charlene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, very accommodating staff-very kind and friendly
Stayed 2 nights in May 2023

2/10 Terrible

Stuart

Stayed 1 night in May 2023

10/10 Excellent

chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Five star service in this hidden gem of a hotel. Comfortable room and impressive roof terrace. Excellent breakfast and such a convenient location. Cannot wait to return and take-in an opera performance at the Arena just a few steps away.
Stayed 2 nights in May 2023

10/10 Excellent

Gala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Saly

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities
I am very upset with this booking. We had chosen this specific hotel based on the amenities and location. We paid more for it than other hotels in the area because we wanted to enjoy all the amenities. when we arrived at midnight to check in, the hotel was closed with paper covering the glass. (It seemed to be under construction) I had no idea where to go I walked up two doors down to ask another nearby hotel if they knew anything. As soon as I approached there. I saw a guy closing out his pizzeria for the night and leaving. He was very kind to help me and he gave me another location to drive to (10 minutes by car) which is a sister hotel. The guy in the office of that building was very sarcastic. He kept telling me it not too far from the other hotel as if I was making a big deal for nothing. None of the amenities existed. No laundromat, no gym, no hot tub, not rooftop terrace, no spa packages. It was literally only the free WiFi and the breakfast we paid for and added was available. He also tried to tell me that he since we didn’t add breakfast he will comp it and give it to us for free. So I presented him the receipt which clearly states breakfast included. The room/ shelves was very dusty and the shower head didn’t work properly. I was very annoyed that this is where we ended up for both my birthday and my husband’s birthday.

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fantastic!! Service and location could not be better, and the rooftop bar is amazing!

6/10 Okay

Kshitij

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We booked the apartment and the apartment was very squishy and didn’t live our expectations. Other than that, the location is very convenient and the staff was very friendly and helpful. The apartments although belong to the hotel don’t share the same benefits as the hotel. For example: we were unable to charge Aperitivo to our room because we were in the apartments. It’s minor but it does affect the evening especially if you just want to sign a receipt and step out quickly. Also, i think it would be clear if Expedia listing clearly mentioned that this was a separate property with totally different amenities.

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastical hotel
This was the best hotel of the week and I stayed at four different hotels during the week as we were traveling from city to city in Italy. Thank you so much for having coffee in the room and very comfortable bed. Excellent breakfast and excellent service. Very close to everything historical and modern in Verona
Stayed 1 night in Nov 2022

10/10 Excellent

Ibrahima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with amazing service
Amazing service! We had a wonderful stay. All the staff was friendly and accommodate our needs. They guide us to great places to eat and things to do and see. Thanks to everyone
Nice balcony
Amazing decor
Wonderful view from deck
Delightful street
Stayed 1 night in Oct 2022

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the hotel was friendly and helpful. The breakfast was delicious. Location is just steps away from shopping and most of the most popular sights. We also loved the rooftop bar.
Stayed 1 night in Oct 2022

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Oct 2022

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a little noisy in the apartments. You can hear children in the other rooms. Especially if there is a baby.
Stayed 2 nights in Oct 2022

10/10 Excellent

Pamela, Little Rock

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the rooftop bar. All the staff at the hotel were exceptional. Check in was fast and all employees from front desk to lobby and rooftop bar were so friendly and efficient. We would definitely stay here again.
Stayed 2 nights in Sep 2022

2/10 Terrible

MARTIN

Stayed 2 nights in Sep 2022

10/10 Excellent

Bhavesh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A brilliant Hotel with excellent customer service. The rooms are a bit small however the location and service from the staff is outstanding and you soon forget about the size of the room.
Stayed 1 night in Sep 2022

10/10 Excellent

Mr Iain

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Just returned from a wonderful 5 nights at the Hotel Milano & Spa. Location is perfect for exploring Verona - so central and convenient. Staff were all extremely friendly and helpful. Our room was very comfortable and quiet. Loved the roof top bar and would definitely recommend booking to secure a table overlooking the Arena and rooftops of Verona as the sun goes down. Excellent service from the hotel and would definitely stay here again if we return to Verona.
Stayed 5 nights in Sep 2022

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Marny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Faisal

Stayed 2 nights in Aug 2022

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed spa was not included and limited use of jacuzzi to 15 min.
Stayed 1 night in Aug 2022