Nice hotel but rooms can be noisy
Posted Dec 12, 2015
We stayed in a Grand Luxe room in the Palazzo Victoria for three nights in early December. The location is good, the rooms luxurious and the breakfast excellent (as it should be since it's quite an expensive hotel).
However the room, even though it was supposedly premium, overlooked a street where drunks were carousing until 4 am for two nights. When I mentioned this to the diffident young woman on reception all she did was shrug and say, 'It is the weekend'. When we left no one asked whether we'd enjoyed our stay. I emailed the hotel managed to point out the noise problem and six days on still don't have the courtesy of a reply.
In short, may be fine if you have a quiet room but it's horrible if you don't and paying for a better one won't guarantee you a good night's sleep. And the customer service seems non-existent. Great breakfasts though