Ratings based on 236 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2017
Lovely hotel, good location, very friendly staff and excellent breakfast.
Comment from Hotel Management
Jul 15, 2017 by Mario Rossi, Hotel Management
Dear Guest, thank you very much for your positive feedback. Best Wishes
4 out of 5
Recommended
for Everyone
by A verified traveler

Grand - but not quite royal

Posted Jul 10, 2017
Overall, this is a good hotel with lots to commend it, and we had an enjoyable stay. However, I've stayed in others at a similar or lower price point and been more impressed with the facilities and services on offer. The public areas areas are spacious and comfortably furnished. Our 'classic' bedroom was a generous size with excellent air conditioning - although the shower cubicle was very small and would probably not accommodate some of the hotel's larger guests. Staff were generally friendly and helpful, but I was surprised there was no offer of porter service to take our bags to our room on arrival, and I didn't appreciate housekeeping coming into our room at 8.45am on the day of departure. The breakfast room is vast, and the buffet offers a good if not exceptional choice. We didn't dine at the hotel as the restaurant closes rather early and the menu seemed rather dull, but the semi-open air dining room looked lovely. The outdoor pool is very large, and is beautifully maintained. There is an adjacent bar. However, whilst it didn't affect me personally, I was surprised to find there was no obvious disabled access to the poolside. Also, the changing facilities are a bit basic for a hotel like this. Pool towels are provided. So, overall a pleasant experience - but by no means exceptional.
Comment from Hotel Management
Jul 15, 2017 by Mario Rossi, Hotel Management
Dear Guest, thank you for your feedback which help us to monitorade and improve our service. We will became more then Royal one day. Best Wishes
4 out of 5
Recommended
for Everyone
by A verified traveler from G

Great location, lovely staff.

Posted Jul 1, 2017
Lovely location, staff can not do enough for you. Very pleased with our stay.
Comment from Hotel Management
Jul 15, 2017 by Mario Rossi, Hotel Management
Dear Guest, Thank you for your positive feed back. Best Wishes
5 out of 5
Recommended
for Everyone
by A verified traveler from cotswolds UK

Lovely hotel opposite the beach

Posted Jun 9, 2017
Pros: Mostly everything
Cons: A little more choice at breakfast
Location: Good central position, lovely beach. Easy to visit Pisa and Luca and further with the excellent bus and train service
I stayed here with 2 friends and had a really nice stay, the hotel staff are very friendly and know their job. Hotel is opposite the beautiful beach in Viareggio and in a good central position. The main road in front is a little noisy but I knew it was there having stayed in the resort before. Useful bus stops are right opposite and just behind the hotel. Very nice garden and swimming pool
Comment from Hotel Management
Jul 3, 2017 by Mario Rossi, Hotel Management
Dear Guest, It is very kind of you to follow up with thanks – not everyone does!!! I am delighted that you enjoyed your stay. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Grand Royal Hotel, Viareggio

Posted May 18, 2017
Pros: as above
Cons: Bedrooms although clean could benefit from upgrading
Location: Lovely seaside resort which offers easy access to all Tuscan tourist attractions.
This hotel was created in a bygone age but exudes quality from its design to furnishings. It is perhaps now a little tired and could be upgraded by tasteful refurbishment. The location is convenient for the beach, eating and shopping with a bus stop outside which allows travel to Pisa and Lucca. We had a room on the 5th floor which gave excellent sea views.The most disappointing thing about the hotel would be the evening dining which did not offer a great menu and it was a requisite that you should choose your meal whilst attending breakfast. The pool bar offred a menu which could have been improved by offering more snack type meals. That said the pool area and pool were outstanding and spotlessly clean as indeed was the whole hotel and its curtilege. All the staff were very pleasant at all times and those at reception were most helpful. Overall we had a great stay at the Grand Hotel Royal and would unhesitatingly recommend it.
Comment from Hotel Management
Jun 7, 2017 by Management, Hotel Management
Dear Guest, thank you for your comment and apologies for some inconvenient! Just to clarify and this is well describe in to the menu the pre-order menu at breakfast is not mandatory is only a choice. Hope to welcome you again Kind REGARDS
5 out of 5
by Danilo

Excellent!

Posted May 15, 2017 on Hotels
Excellent!
Comment from Hotel Management
Jun 7, 2017
Dear Guest, We are very pleased that you enjoyed your stay at our hotel We would like to thank you for your comments Hope to welcome you soon at the Grand Best Wishes
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful traditional hotel

Posted Apr 17, 2017
Pros: Position and comfort with friendly helpful staff
Cons: Garden and pool area was closed as it was early in the season
Location: Central position for everything
Had a lovel time staying here with good breakfasts and fabulous customer service from all the staff
Comment from Hotel Management
Jun 7, 2017 by management, Hotel Management
Dear Guest, We are very pleased that you enjoyed your stay at our hotel We would like to thank you for your comments Hope to welcome you soon at the Grand Best Wishes
5 out of 5
by Marco

Old world charm

Posted Mar 22, 2017 on Hotels
Probably one of my favourite hotels. Great position on the sea front in a building full of character. 10/10
4 out of 5
Recommended
for Couples
by A verified traveler from england

Friendly hotel Staff very friendly good breakfas

Posted Oct 5, 2016
Location: Good bus service Plenty of shops Clean beach Good choice restaurants
We were upgraded to sea view room free of charge. Staff helpful printed maps for us and gave us bus timetables tea making facilities in room Given free water and wine and apology when there was a problem with water Good location near beach shops and restaurants
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 1, 2016 on Hotels