Ratings based on 830 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Wenonah NJ

Wonderful stay within walking range of most sites

Posted Oct 12, 2017
Loved it. great location, and a terrace restaurant/bar that was incredible, ( voted Best of Europe recently) .What a view for breakfast, or drinks at the end of the day for a great sunset. Loved the room. Now for the down side. A fire /smoke alarm went off on our floor, the fifth, at 10:30 Fri night. After a few minutes we walked downstairs to the lobby and they had no Idea the alarm was going off. They sent someone to the fifth and determined it was a false alarm. They also opened the smoke doors that had closed. They had no idea this had taken place til we told them.
Comment from Hotel Management
Oct 17, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear Guest, We are very glad to hear that you have enjoyed your stay at Sofitel Rome Villa Borghese. We thank you for praising the 'great' location, the 'incredible' rooftop, as well as the 'lovely' room. It is such a pleasure to hear how happy are our guests when they stay with us. We would like to express our sincere apologies for the false alarm issue during your stay. We all look forward to welcoming you. Warm regards. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Rome center hotel

Posted Oct 8, 2017
Pros: Everything
Hotel is first rate and truly five star. Staff is very attentive, accommodating and innovative. One of our top choices year after year.
Comment from Hotel Management
Oct 10, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear guest, I was truly glad to hear about your great experience at Sofitel Rome Villa Borghese. It is such a pleasure to hear how happy are our guests when they stay with us. Thank you for pointing out the ‘very attentive' staff. We look forward to welcoming you back for another ‘lovely’ visit. Yours Sincerely. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Luxury stay in Rome with a view.

Posted Sep 29, 2017
This hotel is stunning. A luxury hotel with a bonus... One of the best rooftop views of Rome.... short of climbing the cupola of St Peter's! Rooms well appointed. Comfortable and restful. Location is good... not too central and a short walk from Trevi, Pantheon and Spanish Steps... and two metro stops to the heart of Rome. Only down side .... very expensive to eat in the hotel.. you're paying a premium for the dining view.
Comment from Hotel Management
Oct 3, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear guest, What a pleasant feedback to read! Thank you so much for your lovely comment. We are very glad to hear that you have very much enjoyed your stay at Sofitel Rome Villa Borghese. We all look forward to welcoming you back soon for another ‘stunning' experience in the Eternal City. Kind regards, Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
4 out of 5
Recommended
for Everyone
by A verified traveler from LOS ANGELES

everything was good overall, great location,

Posted Sep 28, 2017
location was great, hotel staff were really nice...the rooftop bar/restaurant was very nice with an amazing view, def. wasn't cheap tho. you will enjoy staying here.
Comment from Hotel Management
Oct 3, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear guest, I was truly glad to hear about your enjoyable experience at Sofitel Rome Villa Borghese. It is such a pleasure to hear how happy are our guests when they stay with us. Thank you for pointing out the 'great' location, the 'nice' staff as well as the 'amazing' view from the rooftop. We look forward to welcoming you back for another charming visit. Yours Sincerely. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
2 out of 5
by A verified traveler

Posted Sep 18, 2017
Pros: Roof top dinning
Room smelled of sewage, spoke to management, no solution
Comment from Hotel Management
Oct 3, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear Guest, Thank you for your feedback and taking time to post your comments. We are very pleased to hear that you enjoyed your dining experience on our rooftop restaurant La Terrasse Cuisine & Lounge. Rest assured that we do take all comments seriously and appreciate all the feedback we can get. We regret so much that the smell issue was not resolved during your stay; please allow us to express our sincerest apologies. We apologize for any inconvenience caused and hope that you will provide us with a second chance in order to prove ourselves a better host. With kind regards, Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Pleasant Hotel Near Villa Borghese

Posted Sep 18, 2017
Pros: The rooms were generously sized, quiet and well appointed. We also had a wonderful meal on the terrace celebrating my birthday.
Cons: Perhaps this is cultural, but it would have been nice if the staff had been more accessible. They stood stiffly behind the desk at all times.
Location: It is close to the Villa Borghese and not much else tourist-wise.
This is a beautiful hotel located near Villa Borghese. The hotel itself is what I imagined a hotel in Rome would look like, from the furniture with centurion head inlays to the marbled bathroom. The room was clean and appeared to be recently renovated. While our room overlooked the street, it was quiet except for a little street noise. The hotel itself was great, but the location was so-so. If I had come to Rome only to visit the Villa Borghese, this would have been the perfect hotel. However, we wanted to see everything else Rome had to offer: the Colesseum, Palatine Hill, the Spanish Steps, etc. It was a hike to the metro station (Spagna), near the Spanish Steps. Everything else was a walk of a mile or more. This wasn't the hotel's fault per se, especially since the metro system is not nearly as sophisticated as London, Paris or Vienna's system, with multiple legs and an ability to get anywhere in a matter of minutes. But if you want to see more of the city, pick a hotel closer to Piazza Navona or the Trevi Fountain. We love to walk, as that is the best way to see the city; however, even we met our match with Rome.
Comment from Hotel Management
Oct 3, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear guest, We are extremely thankful to you for this detailed feedback! We are very grateful for pointing out the comfortable room as well as your wonderful dining experience on our rooftop in occasion of your birthday. We thank you for your valuable remarks. We do take all comments seriously and appreciate all the feedback we can get to improve our service. We all look forward to welcoming you back soon for another special occasion. With kind regards, Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
3 out of 5
by A verified traveler from Melbourne

They asked us to pay for a bottle of water!

Posted Sep 17, 2017
It costs a small fortune to stay here, so we were shocked when we asked for an additional bottle of drinking water and were told we had to take one from the mini bar and pay for it. Overall, the staff are rather rude - but the breakfast was good, if you want to pay 50 Euros for it.
Comment from Hotel Management
Oct 3, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear Guest, We are so sorry that your experience did not meet your full expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please notice that there are two daily full complimentary bottles of mineral water in room that are also substitued in the evening at the turn down. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
5 out of 5
Recommended
for Everyone
by A verified traveler from usa

Nice hotel great location great customer service

Posted Aug 30, 2017
Fine location, excellent service, great food! Quiet location, good restaurants nearby.
Comment from Hotel Management
Sep 4, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear Guest, Thank you for choosing the Sofitel Rome Villa Borghese on your visit to the ‘Eternal City’. We are very grateful for praising our location, food and service. Our daily main concern is to look after our guests offering them our undivided attention. Thank you so much for staying with us and we look forward to welcoming you back soon. Best regards. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Well located with nice roof-top terrace and bar.

Posted Aug 23, 2017
Pros: The location, cleanliness, service and price
Enjoyed our stay. Friendly staff and excellent service.
Comment from Hotel Management
Aug 24, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear Guest, We are most pleased to hear that you have had a marvelous experience at Sofitel Rome Villa Borghese. We are very grateful to you for pointing out the location, the cleanliness, the excellent service and the friendly staff. Your compliments are a true encouragement for the whole team! We look forward to welcoming you back soon for another enjoyable visit. Warm regards. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
5 out of 5
Recommended
for Everyone
by A verified traveler from Potomac, MD

nice hotel close to city center

Posted Aug 22, 2017
Cons: Bathrooms could have a fresh paint and caucking
Location: Few minutes walk to Spanish Steps and other tourist areas.
A very classy hotel. Nice and friendly staff. Close to many city attractions. The view of the city from the roof top restaurant was magnificent. Breakfast was included in our rooms which was an added value to our stay. We will consider to stay at this hotel in our next trip to Rome.
Comment from Hotel Management
Aug 24, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear Guest, We are most pleased to hear that you enjoyed so much your experience at Sofitel Rome Villa Borghese in occasion of your trip in Italy. Thank you for pointing out the central location, the magnificent view of the city from the rooftop La Terrasse Cuisine & Lounge, as well as the friendly staff. Your kind words are very appreciated and will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow us to express our sincerest apologies for the bathroom. We carry a preventive maintenance program in order to maintain the highest standards in our property, it seems that your room was not yet looked after. Thank you for your constructive remark. We all look forward to welcoming you back soon for another ‘great memories’. Best regards from the ‘Eternal City’, Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese