Ratings based on 847 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Beverly Hills

Roman Vacation

Posted Jan 8, 2018
Pros: Location
This hotel is in a perfect location in Roma. The area is full of great restaurants, and shops.
Comment from Hotel Management
Jan 10, 2018 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear Mr William, Thank you so much for your wonderful feedback and for praising our central location. We are most pleased to hear that you have had a thoroughly enjoyable experience at Sofitel Rome Villa Borghese. We look forward to welcoming you for another ‘Roman’ experience. Yours faithfully. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney, Aus

Great location. Near Spanish steps

Posted Jan 5, 2018
We really enjoyed our stay in Rome. The concierge team at the hotel were outstanding. In particular Augustino - he arranged everything we asked for, he said to me during my stay that my problem was his problem and he would fix. And he did every time. Arranging tours, securing mass tickets with the Pope etc etc. well done
Comment from Hotel Management
Jan 10, 2018 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear Mr Jeff, Thank you so much for your great feedback. We are most pleased to hear that you have had a thoroughly enjoyable experience at Sofitel Rome Villa Borghese. Your kind words, pointing out the ‘outstanding’ staff, are greatly appreciated. We do our utmost to enchant our guests and we are glad to hear that we have achieved our aim. We are very thankful for mentioning our Chef Concierge Clés d'Or Agostino in your feedback. It is extremely rewarding for the team to get such gratitude from our guests. We look forward to welcoming you for another enjoyable experience with us. Yours faithfully. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent service and location

Posted Dec 8, 2017
The hotel was perfectly located-not too close to the hustle and bustle, but not too far enough either. There were some excellent restaurants closeby and better yet, the zoo was a short walk from the hotel - a perfect outing for my little boy. Hotel staff checked everyday to ensure we were happy with everything in the room. The friendliness of the staff made our visit to Rome even more memorable. Thank you Sofitel Rome!
Comment from Hotel Management
Dec 12, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear Mrs Suzanne, Thank you so much for this complimenting feedback! I am most pleased to hear that you have had a 'memorable' experience at Sofitel Rome Villa Borghese. We do our utmost to enchant our guests and I am glad to hear that we have achieved our aim! Thank you so much for staying with us and we hope to see you in near future for another excellent visit. Best regards. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel and Excellent Location

Posted Nov 3, 2017
Pros: Quiet location, roof top restaurant views and the bed
Cons: The wear and tear in rooms and common areas should be addressed. View from garden rooms are of a monstrous AC unit and duct system; not a garden.
Location: Spanish Steps, Trevi Fountain, Villa Borghese Park, Villa Medici, restaurants, shopping, etc.
The bed was unbelievably comfortable!!! The hotel was tucked away in a very quiet area; but still close to some historical sites. I would have rated the hotel a 5, but currently it is showing some wear and tear that need to be addressed. Staff was excellent!!! Roof-top restaurant views were awesome and the breakfast buffet was very good...
Comment from Hotel Management
Nov 7, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear Guest, We are honored you chose the Sofitel Rome Villa Borghese for your stay in the ‘Eternal City’. Thank you so much for pointing out the quiet location, the very good breakfast, the rooftop view as well as the the excellent staff. We are very pleased to inform you that a full renovation of the hotel will take place in 2018. We all look forward to your next visit. Best regards, Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
5 out of 5
by Dale

Posted Oct 18, 2017 on Hotels
Comment from Hotel Management
Oct 26, 2017 by Vanessa, Hotel Management
Dear Guest, Thank you so much for your wonderful feedback. We are most pleased to hear that you have had a thoroughly enjoyable experience at Sofitel Rome Villa Borghese. We look forward to welcoming you for another memorable experience with us. Yours faithfully. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
4 out of 5
Recommended
for Everyone
by A verified traveler from Wenonah NJ

Wonderful stay within walking range of most sites

Posted Oct 12, 2017
Loved it. great location, and a terrace restaurant/bar that was incredible, ( voted Best of Europe recently) .What a view for breakfast, or drinks at the end of the day for a great sunset. Loved the room. Now for the down side. A fire /smoke alarm went off on our floor, the fifth, at 10:30 Fri night. After a few minutes we walked downstairs to the lobby and they had no Idea the alarm was going off. They sent someone to the fifth and determined it was a false alarm. They also opened the smoke doors that had closed. They had no idea this had taken place til we told them.
Comment from Hotel Management
Oct 17, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear Guest, We are very glad to hear that you have enjoyed your stay at Sofitel Rome Villa Borghese. We thank you for praising the 'great' location, the 'incredible' rooftop, as well as the 'lovely' room. It is such a pleasure to hear how happy are our guests when they stay with us. We would like to express our sincere apologies for the false alarm issue during your stay. We all look forward to welcoming you. Warm regards. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Rome center hotel

Posted Oct 8, 2017
Pros: Everything
Hotel is first rate and truly five star. Staff is very attentive, accommodating and innovative. One of our top choices year after year.
Comment from Hotel Management
Oct 10, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear guest, I was truly glad to hear about your great experience at Sofitel Rome Villa Borghese. It is such a pleasure to hear how happy are our guests when they stay with us. Thank you for pointing out the ‘very attentive' staff. We look forward to welcoming you back for another ‘lovely’ visit. Yours Sincerely. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Luxury stay in Rome with a view.

Posted Sep 29, 2017
This hotel is stunning. A luxury hotel with a bonus... One of the best rooftop views of Rome.... short of climbing the cupola of St Peter's! Rooms well appointed. Comfortable and restful. Location is good... not too central and a short walk from Trevi, Pantheon and Spanish Steps... and two metro stops to the heart of Rome. Only down side .... very expensive to eat in the hotel.. you're paying a premium for the dining view.
Comment from Hotel Management
Oct 3, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear guest, What a pleasant feedback to read! Thank you so much for your lovely comment. We are very glad to hear that you have very much enjoyed your stay at Sofitel Rome Villa Borghese. We all look forward to welcoming you back soon for another ‘stunning' experience in the Eternal City. Kind regards, Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
4 out of 5
Recommended
for Everyone
by A verified traveler from LOS ANGELES

everything was good overall, great location,

Posted Sep 28, 2017
location was great, hotel staff were really nice...the rooftop bar/restaurant was very nice with an amazing view, def. wasn't cheap tho. you will enjoy staying here.
Comment from Hotel Management
Oct 3, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear guest, I was truly glad to hear about your enjoyable experience at Sofitel Rome Villa Borghese. It is such a pleasure to hear how happy are our guests when they stay with us. Thank you for pointing out the 'great' location, the 'nice' staff as well as the 'amazing' view from the rooftop. We look forward to welcoming you back for another charming visit. Yours Sincerely. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
2 out of 5
by Anthony

A tale of two cities

Posted Sep 23, 2017 on Hotels
The property was nice and a good location. There were stains in the carpet that were a bit of an issue. The feel of the pace was good. The roof top dining and bar were a good touch. The views were very nice and the food was good. The service left a lot to be desired. Not an inexpensive place by any measure and the service just did not stack up. The breakfast staff was either over worked or under skilled. Slow and not responsive. The evening staff at the bar had similar issues. We went to sit outside, for the view, they said we can not accomadate a party of seven. We said when they all show we would move inside. When a party departed and we moved to a table that could accomadate the waiter told us they do not do parties of seven outside. We stated we could make it work and he was not pleased. Additionally we did not block others! On two nights the front desk made reservations for us at the wrong restaurant! First night for four people and second for seven. Totally indifferent to the errror. Night one my wife knew of a good place and it saved the evening. The second night we went to the place the hotels found and it was absolutely of poor quality. For the price and outcome we will stay elsewhere in the future.
Comment from Hotel Management
Oct 3, 2017 by Vanessa, Hotel Management
Dear Guest, Thank you for your feedback and taking time to post your comments. We do take all comments seriously and appreciate all the feedback we can get. We thank you for pointing out the 'nice' property, the 'good' location., the 'very nice' view and the 'good' food. We regret however to read that our service did not meet your full expectations; please allow us to express our sincerest apologies. Rest assured that we will use your criticism to improve ourselves where needed. We apologize for any inconvenience caused and hope that you will provide us with a second chance in order to prove ourselves a better host. With kind regards, Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese