Ratings based on 859 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Beverly Hills

Roman Vacation

Posted Jan 8, 2018
Pros: Location
This hotel is in a perfect location in Roma. The area is full of great restaurants, and shops.
Comment from Hotel Management
Jan 10, 2018 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear Mr William, Thank you so much for your wonderful feedback and for praising our central location. We are most pleased to hear that you have had a thoroughly enjoyable experience at Sofitel Rome Villa Borghese. We look forward to welcoming you for another ‘Roman’ experience. Yours faithfully. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney, Aus

Great location. Near Spanish steps

Posted Jan 5, 2018
We really enjoyed our stay in Rome. The concierge team at the hotel were outstanding. In particular Augustino - he arranged everything we asked for, he said to me during my stay that my problem was his problem and he would fix. And he did every time. Arranging tours, securing mass tickets with the Pope etc etc. well done
Comment from Hotel Management
Jan 10, 2018 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear Mr Jeff, Thank you so much for your great feedback. We are most pleased to hear that you have had a thoroughly enjoyable experience at Sofitel Rome Villa Borghese. Your kind words, pointing out the ‘outstanding’ staff, are greatly appreciated. We do our utmost to enchant our guests and we are glad to hear that we have achieved our aim. We are very thankful for mentioning our Chef Concierge Clés d'Or Agostino in your feedback. It is extremely rewarding for the team to get such gratitude from our guests. We look forward to welcoming you for another enjoyable experience with us. Yours faithfully. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent service and location

Posted Dec 8, 2017
The hotel was perfectly located-not too close to the hustle and bustle, but not too far enough either. There were some excellent restaurants closeby and better yet, the zoo was a short walk from the hotel - a perfect outing for my little boy. Hotel staff checked everyday to ensure we were happy with everything in the room. The friendliness of the staff made our visit to Rome even more memorable. Thank you Sofitel Rome!
Comment from Hotel Management
Dec 12, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear Mrs Suzanne, Thank you so much for this complimenting feedback! I am most pleased to hear that you have had a 'memorable' experience at Sofitel Rome Villa Borghese. We do our utmost to enchant our guests and I am glad to hear that we have achieved our aim! Thank you so much for staying with us and we hope to see you in near future for another excellent visit. Best regards. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
4 out of 5
by A verified traveler

Posted Nov 13, 2017 on Hotels
Comment from Hotel Management
Nov 21, 2017 by Vanessa, Hotel Management
Dear Guest, We are very glad to hear that you have enjoyed your experience at Sofitel Rome Villa Borghese. Thank you so much again for staying with us! We all look forward to welcoming you back soon. Best regards, Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel and Excellent Location

Posted Nov 3, 2017
Pros: Quiet location, roof top restaurant views and the bed
Cons: The wear and tear in rooms and common areas should be addressed. View from garden rooms are of a monstrous AC unit and duct system; not a garden.
Location: Spanish Steps, Trevi Fountain, Villa Borghese Park, Villa Medici, restaurants, shopping, etc.
The bed was unbelievably comfortable!!! The hotel was tucked away in a very quiet area; but still close to some historical sites. I would have rated the hotel a 5, but currently it is showing some wear and tear that need to be addressed. Staff was excellent!!! Roof-top restaurant views were awesome and the breakfast buffet was very good...
Comment from Hotel Management
Nov 7, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear Guest, We are honored you chose the Sofitel Rome Villa Borghese for your stay in the ‘Eternal City’. Thank you so much for pointing out the quiet location, the very good breakfast, the rooftop view as well as the the excellent staff. We are very pleased to inform you that a full renovation of the hotel will take place in 2018. We all look forward to your next visit. Best regards, Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
5 out of 5
by Carolyn

Pleasant Stay

Posted Oct 30, 2017 on Hotels
Nice Hotel with a beautiful Rooftop view. The area is nice with local restaurants and bars to walk to a block or two away. The spanish steps are right down the hill. Morning Buffet is quite nice and the service was great.
Comment from Hotel Management
Nov 2, 2017 by Vanessa, Hotel Management
Dear Mrs Carolyn, It was lovely to read such beautiful feedback as yours. Your satisfaction is our best reward! We all look forward to your next visit for another 'pleasant' experience. Best regards, Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Amazing Hotel

Posted Oct 27, 2017 on Orbitz
The staff, the room, the cleanliness, the breakfast, the comfy beds, the quiet location were all amazing. The best hotel I've ever stayed in - barring none!
Comment from Hotel Management
Nov 2, 2017 by Vanessa Lemonnier - Quality Manager, Hotel Management
Dear Mr Denny, What a ‘wonderful’ feedback to read! We are very glad to hear that you have very much enjoyed your stay all throughout the hotel. It is such a pleasure to hear how happy are our guests when they stay with us. We all look forward to welcoming you back for another 'amazing' stay. Warm regards. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
5 out of 5
by Bryan

Posted Oct 25, 2017 on Hotels
Enjoyed the fact it was in a quieter area, but still close to a number of attractions.
Comment from Hotel Management
Nov 2, 2017 by Vanessa, Hotel Management
Dear Mr Bryan, We are so grateful for this great feedback. Thank you for pointing out the central location. We all look forward to welcoming you back soon for another enjoyable experience. Best regards from the ‘Eternal City’. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
5 out of 5
by CHEAIB

Posted Oct 23, 2017 on Hotels
Comment from Hotel Management
Oct 26, 2017 by Vanessa, Hotel Management
Dear guest, I was truly glad to hear about your great experience at Sofitel Rome Villa Borghese. It is such a pleasure to hear how happy are our guests when they stay with us. We look forward to welcoming you back for another memorable visit. Yours Sincerely. Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese
4 out of 5
by Alexander

Posted Oct 20, 2017 on Hotels
Comment from Hotel Management
Oct 26, 2017 by Vanessa, Hotel Management
Dear Mr Alexander, Thank you so much for your positive feedback. We are very glad to hear that you have enjoyed your stay at Sofitel Rome Villa Borghese. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We all look forward to welcoming you back soon for another enjoyable experience in the Eternal City. Kind regards, Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese