Ratings based on 439 Verified Reviews

4.1 out of 5
75% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from amherst ma usa

not worth the huge money

Posted Oct 15, 2017
We were asked to wait hours for the two bed room we asked for finally one was available and bff and I got in and it had one bed. For $450/night bff slept in a dusty dirty pulled in little bed. Room was in disrepair. Light in ba was out . 3 pc of Baseboard fell down every day and maid just must have propped them back up unattached each cleaning. First night asleep at midnight a “maintenance man” let himself into room w key because a room below had water on ceiling. It was terrifying. We were told by Staff next day it was our fault he got in because we didn’t know to turn deadbolt as well as assure our locked door. Would not give us door stop requested for peace of mind. Insisted we be fine
Comment from Hotel Management
Oct 18, 2017 by Gm The Westin Excelsior Rome, Hotel Management
Dear Cinda Thank you for having taken the time to inform me about your recent stay Please accept my apologies for the inferior service you described which is indeed unacceptable. I have shared your comments with my team so we realize that we did not perform well and I hope we will be given another opportunity to serve you better Sincerely Marc Lannoy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Manahawkin, Nj

Nice area. Across from US Embassy

Posted Oct 10, 2017
Close to shopping, restaurants, major attractions
Comment from Hotel Management
Oct 12, 2017 by Gm The Westin Excelsior Rome, Hotel Management
Dear Michelle Thank you for your review and happy to read you liked the convenient location of the hotel Arrivederci ! Marc Lannoy General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Manila

Very near shopping district Vis Condotti

Posted Oct 2, 2017
Hotel Staff were very helpful with directions. Service was excellent.
Comment from Hotel Management
Oct 3, 2017 by Gm The Westin Excelsior Rome, Hotel Management
Dear Carlos Thank you for saying that the service was excellent Arrivederci ! Marc Lannoy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location to main attractions

Posted Sep 28, 2017
Beautiful and clean hotel I would have rated 5 on 5 but the room service food was not exactly to my standards, breakfast was cold and the bread at supper was very hard and didn't taste fresh. So I would have to say 4.5 overall
Comment from Hotel Management
Oct 2, 2017 by GM the Westin Excelsior Rome, Hotel Management
Dear Guest Thank you for saying that we are a beautiful and clean hotel My apologies for the inferior quality at the room service and we will fix this Best regards Marc Lannoy General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from London

Smart hotel

Posted Sep 25, 2017
Pros: Staff. Was given a free room upgrade to a very luxurious suite
Cons: Not really
Location: Villa Borghese is very close .Local area is rather quite in evening.
Very comfortable high end hotel. Helpful staff. Good if expensive restaurant. However though the Via Veneto is well known it is not located as centrally as some tourists would like. .
Comment from Hotel Management
Sep 26, 2017 by GM The Westin Excelsior Rome, Hotel Management
Dear Philip Thank you for saying that the staff was helpful and our hotel high end and comfortable. Arrivederci ! Marc Lannoy General Manager
4 out of 5
by Robert

Great Rome location

Posted Sep 22, 2017 on Hotels
Great location, historical building, great service......building condition average....needs some upgrading.
Comment from Hotel Management
Sep 26, 2017 by GMWestin Excelsior Rome, Hotel Management
Dear Robert Thank you for saying that the staff was great and that you enjoyed the location We are planning a full renovation and look forward to welcome you again Marc Lannoy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Beautiful Old World Charm

Posted Sep 3, 2017
We stayed for 10 days and loved this hotel. Our room was spacious and comfortable with balcony over looking the city. The location is great. Easy walk to Spanish Steps, Trevi Fountain and Colosseum.
Comment from Hotel Management
Sep 4, 2017 by GM The Westin Excelsior Rome, Hotel Management
Dear Nettie So happy to read that you “loved” hotel and 10 days is really a long stay ! Arrivederci ! Marc Lannoy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2017 on Orbitz
Very nice Hótel but no USA converter provided and none in the room
Comment from Hotel Management
Sep 4, 2017 by Gm The Westin Excelsior Rome, Hotel Management
Dear Israel Thank you for saying the hotel is nice we do have USA converters for sale in the mini-bar but will look into "loaning" them Best regards
5 out of 5
by David

Comfy Bed

Posted Sep 2, 2017 on Hotels
Great Location, Beautiful hotel, large comfortable rooms.
Comment from Hotel Management
Sep 4, 2017 by GMWestin Excelsior Rome, Hotel Management
Dear David Happy to read that you enjoyed Westin's Heavenly beds Arrivederci ! Marc Lannoy General Manager
3 out of 5
by A verified traveler

Hotel that needs some love

Posted Aug 30, 2017
Good hotel but many of the rooms ( we were part of a large group) are badly in need of a freshening up. Nothing is downright shabby ( other than the 6th floor main lobby elevator landing which is downright horrible) but everything feels "used"... some things quite heavily. Beds are comfortable, sheets and towels are clean and after some upgrading could be a great hotel
Comment from Hotel Management
Aug 31, 2017 by GM THE WESTIN EXCELSIOR ROME, Hotel Management
Dear Guest Thank you for saying we are a good hotel We are indeed planning a full renovation of the hotel and look forward to welcome you again Marc Lannoy General Manager