Ratings based on 396 Verified Reviews

4.1 out of 5
76% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Vintage glamour

Posted Aug 18, 2017
Pros: Large rooms, friendly staff, luxurious feel, really nice location.
Cons: Outside space, other than the streetside restaurant would be lovely.
Location: Walking distance to all major attractions and the gardens of the Villa Borghese as 5 minutes away.
We found the Westin Excelsior to be clean, cool with an old school glamorous feel. Our rooms were fabulous, spacious, with plenty of wardrobe storage and room to move around without feeling cramped in. The bathroom was clean and well stocked with fluffy towels and toiletries. We found the staff to be friendly and very helpful. The complimentary cup of tea or coffee sent to the room each day is a really nice touch. All in all, a really lovely hotel in a great, convenient location. Our only criticism is that on the website there is a very prominent photo of the roof terrace. The photo of that helped in our choice of hotel as we felt it would be lovely to sit with a drink and look out over the city. Unfortunately, it is part of a suite and not available to all guests. I understand that on closer reading, it does not say on the website that there is a roof terrace, but the inclusion of the photo is a little misleading.
Comment from Hotel Management
Aug 18, 2017 by Gm the Westin Excelsior Rome, Hotel Management
Dear J Thank you for giving us the maximum score of 5/5 Happy to read that the staff was friendly and very helpful I am surprised about the comment of the roof terrace as indeed the only terrace we do have is of the suite Villa La Cupula (one of the largest suites in Europe). I will make sure that we specify this on the picture in order not to mislead Sincerely Marc Lannoy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

9 days

Posted Aug 15, 2017
Overall, excellent place. I would have rated higher but the air conditioning in the roomss) we had 3) did not allow the rooms to get cold enough. Also, I had to ask the front desk to unlock the minibar several times.
Comment from Hotel Management
Aug 15, 2017 by Gm The Westin Excelsior Rome, Hotel Management
Dear Emilio Thank you for your review and my apologies for the inconveniences with the A/C and minibar Best regards Marc Lannoy General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from san diego ca

rome first timer

Posted Aug 4, 2017
Pros: drapes are old donate them to the vatican carpet too room was nice a/c work great it was hot out side maid was very nice pizza was very good
Cons: drapes and carpet 5euro for cafe a bit too much not much of a pool jacuzzi a little cold
Location: hop on hop off 1/2 block away very nice way to get around 17 euro or buy the 3day pass
its in a great spot not to close to the real traffic walk to fountain and steps hop on hop off bus stop down the street 1/2 block this is a good way to see rome 9 stops so much food within 4 blocks of this place mom a pop stores ect
Comment from Hotel Management
Aug 5, 2017 by Gm the Westin Excelsior Rome, Hotel Management
Dear Wendell Thank you for your review With the heat wave we are suffering good a/c is indeed a must For the indoor pool when we renovate the hotel we will separate the Jacuzzi from the pool as now by law we cannot heat the Jacuzzi more Arrivederci ! Marc Lannoy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Feels like a castle

Posted Jul 11, 2017
It's a beautiful hotel, very spacious rooms and well appointed. Also, it's a great location. Close to the Trevi fountain and the Spanish steps.
Comment from Hotel Management
Aug 1, 2017 by GM The Westin Excelsior Rome, Hotel Management
Dear Guest Thank you for saying we are a beautiful hotel Arrivederci ! Marc Lannoy General Manager
4 out of 5
by Adriana

Great stay

Posted May 3, 2017 on Hotels
Beautiful hotel, we had a fantastic 5 night stay. Rooms have a very good size, service was great, and we loved the location. The only observation, is that the hotel does not have any movie channels,a and just a few channels in English (and just news channels)
Comment from Hotel Management
May 10, 2017 by GMWestin Excelsior Rome, Hotel Management
Dear Adriana Thank you for saying you had a fantastic stay I indeed confirm that we no longer offer the movie channel option due to the lack of demand Regarding the TV we do offer 56 channels but I agree that they are multi-lingual and many news oriented. I will look into additional options We look forward to welcome you again Marc Lannoy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Loved this hotel! Great location safe neighborhood

Posted Apr 28, 2017
My daughter and I were allowed to check in early which made it much easier to freshen up after 14 hours of travel before going out to explore. The staff were very pleasant/helpful if we needed anything throughout our stay. They left fresh fruit upon arrival and complimentary water daily. This hotel is in a great location-we walked to nearly everything we wanted to do and felt very safe regardless of the time of day. The room was a bit warm for us at night-we opened the balcony doors to cool the room. (We are from Miami so we are used to super cold rooms.) Otherwise the room was really perfect! We also enjoyed a very late dinner at their resturant Devony. The meal was delicious and the staff were wonderful. Absolutely recommend this hotel.
Comment from Hotel Management
May 3, 2017 by Gm The Westin Excelsior Rome, Hotel Management
Dear Cathy Thank you for giving us the maximum score of 5/5 and happy to read you loved our hotel Our Doney Restaurant team was also happy with your comments on the service and the quality of the food Thank you for recommending us Arrivederci ! Marc Lannoy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Excellent hotel in Rome

Posted Apr 16, 2017
Pros: Location, price, and old school Italian charm.
Cons: Some of the room service prices were slightly high, but the service was always in timely and food was tasty.
Location: Great location. Easy walking distance to the Spanish steps, and heart of Rome.
Outstanding hotel experience. Friendly staff, clean and comfortable rooms, and convenient to all of Rome. Historic building with a sense of old school Italian luxury throughout. Room service was prompt and food was tasty. Very comfortable, quiet, and offered several amenities. Will stay here on our next trip to Rome.
Comment from Hotel Management
Apr 16, 2017 by GM The Westin Excelsior Rome, Hotel Management
Dear Jason Thank you for giving us the maximum score of 5/5 and happy to read you had an outstanding experience with us. We look forward to welcome you again Marc Lannoy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Lovely elegant posh hotel in Rome

Posted Apr 15, 2017
Love the hotel. Room is very comfortable with very nice bed, bath. It has chandelier in the bedroom & bathroom. There was pillow menu, as expected. Food in both Cafe Doney & Restaurant Doney are great. I had one of the best BLT in the cafe. Also had dinner twice in the restaurant. Great service as well. There were torn down service with nice biscuits put on the bed. Very convenient location, close to Barberini metro, Gallery Borghese. Will be back!
Comment from Hotel Management
Apr 17, 2017 by GM The Westin Excelsior Rome, Hotel Management
Dear MsSoloTraveller Thank you for giving us the maximum score of 5/5 and happy to read you love the hotel. Our Executive Chef and his team as well as the team of the Café & Restaurant Doney were very happy with your comments Arrivederci ! Marc Lannoy General Manager
5 out of 5
by Sharon

Great and friendly staff.

Posted Apr 13, 2017 on Hotels
We enjoyed our 3 night stay. Very friendly and knowledgeable staff. They helped us get around the area and enjoys some great food. I would definitely recommend this hotel as it is close to everything and some great dining as well.
Comment from Hotel Management
Apr 16, 2017 by GMWestin Excelsior Rome, Hotel Management
Dear Sharon Thank you for giving us the maximum score of 5/5 and for saying our staff is very friendly and knowledgeable. Arrivederci ! Marc Lannoy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from West Hollywood

One of the best in Rome

Posted Apr 12, 2017
I love this hotel It's central Close to transportation Great rooms Great breakfast Great gym Great staff Only bad thing is the cost Otherwise it's an A plus
Comment from Hotel Management
Apr 14, 2017 by GM The Westin Excelsior Rome, Hotel Management
Dear Frank Happy to read you love our hotel and for saying our staff is great This motivates us a lot Arrivederci ! Marc Lannoy General Manager