Posted Aug 20, 2016
My family and I were returning from the Gulf and we wanted to stay at a casino in Vicksburg. Looking at all of the options I decided to go with Ameristar Vicksburg based on a little classier feel from the web page. Ameristar was almost twice the cost, but I thought of the additional cost as insurance for my family to ensure we had a good stay. Other key factors was a pool and connected casino to allow my wife and I to manage the kids while the other played at the casino.
Well the resort failed on several fronts.
The casino was not connected, which was not clear on the website. This was addressed by the shuttle which was a nuissance to wait on both ends. And upon one return from the casino, the shuttle never showed. An employee at the casino drove my wife and children back.
The hotel didn't have any restaurants. Very frustrating for my wife and kids as they were hungry. This fact required a wait for the shuttle, and ride to the casino, to access the restaurants there. Once there their movement required an escort which required waiting multiple times and wvery frustrating. Quality and service of the food at the restaurant, (deli), was poor.
The pool was much less appealing that displayed on the website and also crowded.
There was also remnants of condensation on the furniture in the room, (tops were not wiped down).
I reported all this to the clerk, she said to contact corporate which I've done with no response.
Comment from Hotel Management
Aug 25, 2016 by Guest Relations Manager, Hotel Management
Thank you for taking the time to leave us a review. We are disappointed that your stay with us wasn't what you were expecting. We will take this review to our team so we con correct any issue you encountered during your stay. This way your next stay with us will be the five-star stay you deserve.