Ratings based on 61 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from UK
Somewhere clean to shower and sleepPosted Jul 22, 2017
On arrival at the hotel as a family of 5 we were given 3 rooms on three different floors, not ideal when 1 member was in a room alone. There was minimal breakfast choice. The staff could be less grumpy and more approachable, and weekends seemed to be focused on wedding parties, we were not allowed sun shades up as it blocked wedding guests view of the bay considering it was 29 degrees, hotel guests were told to sit in the shade. Little info on bus/ train times, no sign of a free shuttle bus, so if we wanted to visit restaurants it meant paying horrendous taxi fees or walking and taking your life in your hands with the rude and crazy scooter/car users. Not a place we will be returning to.
for Everyoneby A verified traveler from Guildford, UK
Great Hotel with beautiful viewPosted Apr 10, 2017
Lovely hotel with brilliant views especially on the sea view side, hotel staff are very friendly and make you feel very welcome. Very well priced and easily accessible to many places on the Sorrento peninsula and Naples less than a hour away. Only downsides of the hotel are the occasional school visits to the hotel which mean a noisy night as the sound travels through the entire hotel when screaming and running down corridors. However the hotel staff are very good at dealing with any noise when it happens and will make sure the rest of your stay is pleasant.
Comment from Hotel Management
May 6, 2017 by Viola, Hotel Management
Thank you for your good comment! If you can I ask you to write this comment on tripadvisor too. We hope to see you again nex time!
for Everyoneby A verified traveler from England
Comfortable roomPosted Oct 9, 2016
Pros: Peaceful.Lovely swimming pool .Great views of bay. Tea & coffee available very welcome, (tea tasty).
Cons: Maybe more shuttle bus services, further afield
Location: Near to railway. Convenient to travel to other places
Comfortable room.Beautiful garden. Staffh Staff helpful,friendly, polite, professional.
for Everyoneby A verified traveler from Canada
Best value for the pricePosted Oct 6, 2016
Pros: location to Sorrento and its amenities
Location: location to Sorrento and easy access to local town
great views, pool area, very clean and close to many areas
by A verified traveler
Posted Jul 2, 2016 on Hotels
for Couplesby A verified traveler from Derbyshire, England
Excellent base to travel independentlyPosted Apr 23, 2016
Pros: Good position, clean, lovely pool, good rooms. Staff always helpful.
Cons: Breakfasts OK but really should be much better.
Location: Ideal base for Amalfi Coast, Capri, Naples etc etc. Maybe we shall go back to spend more time on Capri - wonderful place.
Being about 400 metres from the train was important - used it for Naples, Sorrento and Pompei. If there was a change of public transport required we used a car. Our room was very clean and newly decorated. Really it was our base for a wonderful holiday so how could we criticise the place. We found the traffic noise of no consequence and with the coach parties in the hotel we ate out every evening in the local town Vico Equense (train back) or Sorrento(train or car). Great experience. Ask in the Restaurants for travel advice - for instance how to travel to Amalfi and beyond. Saga use the hotel which is a good recommendation.
for Everyoneby A verified traveler from Toronto, Canada
Short Stay at Grand Hotel Moon ValleyPosted Aug 14, 2015
Pros: Clean, big rooms (King bed & two single beds for 2 adults, 1 child) Gorgeous pool and grounds, Included Continental Breakfast & Free WIFi in room
Cons: Front Desk Staff should be more pleasant :) Pool towels should be free Change the weird bath towels, they worked but weird Drain issue in bathroom
Location: Nearby restaurant was scrumptious, walking there was a challenge to cross the busy road. Opposite direction of train around the corner from the hotel.
Check-in: Smooth, I expected friendlier staff - no big smiles, no little pleasantries. It is nice & clean, average size - 107 rooms, 4 floors. Room: Our Sea View Room views were fantastic! Large bedroom & bathroom. It is true what they say about the towels - never seen any like those before. They looked & felt like tablecloths but were very large and did what you needed them to do. The water didn't drain properly when showering. We had free WiFi in our room. Pool: Two pools, pretty and clean - one for kids. Bring your own towel or pay Front Desk for one - madness!. It closes at 7 p.m. so you won't be able to swim under the stars or relax after a long day trip. Breakfast: Continental breakfast included. I saw more cold cuts than usual, boiled eggs, juice, croissant, bread, cereals, coffee, tea, muffins, sweet breads, typical stuff. I like breakfast so can't say I loved it but it was enough to start my day. Location: Great views but a good distance from Sorrento. If you want nightly entertainment, stay in Sorrento or enjoy the commute:). Walk to the train is single file and approx. 10 minutes. Shuttle service available but not advertised/encouraged. Road is busy and not pleasant to walk back after a long day or at night, uphill on the way back, downhill to the train. Last train from Sorrento @ 9:30 pm and taxi fare is very high even though it's not that far - plan wisely or pay at a premium! Hotel photos on their website are a true representation.
for Everyoneby A verified traveler from New Jersey, USA
Lovely hotel, wonderful staffPosted Sep 1, 2014
We stayed at Grand Hotel Moon Valley from 8/22 - 8/31. All of the hotel staff was so nice & friendly from the moment we arrived. The room (seaside view) was a bit small but still comfortable for me, my husband & our 5 year old son. They quickly accomodated us by bringing a small bed into our room for my son to sleep in. The hotel has beautiful views & my son loved their swimmng pool. Also very close to train station (400 meters) which allowed us to easily get to Sorrento in minutes. Hotel also helped us book several tours to Capri, Pompeii & Vesuvius, & we were picked up & dropped off at hotel. Hotel Restaurant was good although their menu seemed a bit limited but they did allow you to order things not necessarily on the menu. Did I mention the friendly staff? Our vacation was great & I would definitely stay there again. We are from New Jersey , USA. Seems mostly everyone staying at hotel were Italian or British, but we always felt right at home.
for Everyoneby A verified traveler from edinburgh
Fantastic poolPosted Aug 4, 2014
Really enjoyed our stay. Friendly staff, great pool, close to all attractions
by Giovanni and Beatrice from Florida, U.S.A.
Charged £10.00 per day for parking on the premisisPosted Jul 29, 2014 on Hotels
Charged £ 10.00 a day for parking on the hotel premises and they gave us a room in a little side building with 25 steps and no elevator. When I showed the man at the counter the reservation showing the main hotel and a balcony, he first argued with me then did give us a room with individual single beds that kept opening and made it uncomfortable to sleep. I would not stay here again.