Ratings based on 348 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Ontario, CANADA

Easy to find. Close to shopping and I90

Posted Sep 9, 2017
Pros: See above
We slept well. shower worked well. Bathroom was clean and well stocked.B'fast was very good! We hit Starbucks for our coffee. I prefer the small square bed pillows in lieu of big rectangular numbers. Our experience with you was GREAT!!!!!
Comment from Hotel Management
Sep 13, 2017 by holidayvictor, Hotel Management
Thank you for this great review!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Sep 9, 2017
Paper thin walls. Room was close to lobby and I could clearly hear fro my room conversations taking place there. The TV from the room next door kept us awake until 1:30 am. Treadmills in fitness room were broken. Per front desk, hotel will be renovated soon.
Comment from Hotel Management
Sep 13, 2017 by holidayvictor, Hotel Management
We will be renovating soon as these things should change in the near future! Thank you!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Easy to get to, comfortable bedding and clean.

Posted Sep 7, 2017
Just needed a place to sleep. It wasn't fancy, but it was clean and the king bed was very comfortable. Decent breakfast included as well as a pool (didn't use) and a Keuring and safe in room. It was easy to find from highway, quick check-in and check-out. A little loud early on because there was a soccer team staying there. Otherwise, quiet.
Comment from Hotel Management
Sep 13, 2017 by holidayvictor, Hotel Management
Thank you for this great review!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Homeward bound

Posted Aug 24, 2017
Pros: The room was very nice and clean and near eating places, which was convenient for us.
We were on our way home from vacation , and only stayed 1 night. The Front Desk Clerk was extremely nice. He was very accommodating and gave us a room downstairs close to the entrance.
Comment from Hotel Management
Sep 5, 2017 by holidayvictor, Hotel Management
Thank you for this awesome review!!
1 out of 5
by A verified traveler

over sold rooms- got placed in a smoking room

Posted Aug 24, 2017
Placed a reservation for a nonsmoking room but when I got there I was told that I was getting a smoking room and the it was Expedia's fault. I was able to get in contact Expedia right away and they tried to work with the hotel unfortunately all the rooms had been booked and no rooms available in the area. Holiday Inn Express over sold rooms and put us in a smoking room.
Comment from Hotel Management
Sep 5, 2017 by holidayvictor, Hotel Management
We apologize for this. We hope to see you again soon as that was the only room type we had left.
5 out of 5
by Theresa

Overnight in Rochester

Posted Jun 20, 2017 on Hotels
Everything was fine. Breakfast was good, with quite a few options. Shower had great water pressure! I would definitely stay there again.
Comment from Hotel Management
Jul 6, 2017
Great score...thanks.
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff was excellent

Posted May 26, 2017
Pros: Customer service
Cons: all rooms smoke free
Location: 20 mins to Rochester
We were accidentally placed in a smoking room and since they were booked solid there was little they could do the first night of our stay, however the courteous staff figured out a room change for my family the next day. I was in tears the first night and only slept a total of 4 hours but as I said the staff made things right the next evening and that is why I went with an excellent rating for staff.
Comment from Hotel Management
Jul 6, 2017 by mcm/gm, Hotel Management
Staff was excellent is a great comment to hear...thanks very much!
5 out of 5
by Jacqueline

Posted May 24, 2017 on Hotels
Checkin was friendly & quick! Location was awesome! Chilis was directly next store!
Comment from Hotel Management
Jul 8, 2017
Thanks for the great review Jacqueline, we greatly appreciate it.
4 out of 5
by NADARAJASUNDA

Posted May 21, 2017 on Hotels
Comment from Hotel Management
Jul 8, 2017
Thanks for staying with us!
5 out of 5
by A verified traveler

Weekend Getaway

Posted May 19, 2017 on Hotels
Staff was attentive, and the room was comfortable and very clean.
Comment from Hotel Management
Jul 8, 2017
We hope to see you again soon...thanks for staying with us!