Ratings based on 552 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Inverness Scotland

Classy, old fashioned hospitality and wonder

Posted Oct 20, 2017
Wonderful hospitality. Old fashioned charm. Traditional hotel with continuity of staffing. This is my ninth visit and I will return. Near V&A and central for Capetown. Good management and happy friendly staff.
Comment from Hotel Management
Nov 19, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel close to V & A waterfront

Posted Oct 4, 2017
Pros: Great location, friendly staff
Cons: Lobby and lifts could do with some refurbishment look a little tired.
Location: V and a waterfront
Capetown good for a long weekend break lots to see And do
Comment from Hotel Management
Oct 12, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. your comments on the lobby and lifts are duly noted. Muneeb Eksteen Guest Relations Department
4 out of 5
Recommended
for Everyone
by A verified traveler from sa

Excellent location, charming

Posted Aug 27, 2017
Definitely will come back to it I highly recommend Staff were amazing
Comment from Hotel Management
Oct 12, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. Thank you for recommending our Hotel. Muneeb Eksteen Guest Relations Department
4 out of 5
by A verified traveler

Good hotel had everything I need

Posted Aug 22, 2017
Pros: Clear, friendly and welcoming.
Cons: Have it's own transport to airport
Good location near the waterfront. My room was above the car park so very loud at times, but still a good hotel.
Comment from Hotel Management
Oct 12, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
4 out of 5
by John

Posted Aug 7, 2017 on Hotels
Comment from Hotel Management
Aug 18, 2017
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
5 out of 5
by Helen

Posted Aug 5, 2017 on Hotels
Great location, lovely rooms, superb service. What more could we ask for ( the weather was great).
Comment from Hotel Management
Aug 18, 2017
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2017
Great location, friendly staff! Although the Internet and wet sauna not operational, location made up for it.
Comment from Hotel Management
Jul 29, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are looking into your issue with the internet. The sauna is currently not operational due to severe water restrictions. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Excellent hotel close to port and town.

Posted Jul 27, 2017
This is a modern hotel with excellent staff who bend over backwards to help their patrons. The hotel is well located adjacent to the port entertainment area.
Comment from Hotel Management
Jul 29, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words.Our staff is our biggest asset. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
5 out of 5
by Gregory

A good value hotel at a convenient location

Posted Jul 26, 2017 on Hotels
We stayed one more night in this hotel after we finished our group tour (the last night of this tour was also in this hotel). The hotel is close to the shops and restaurants at the harbour area which is considered to be a safe area in Cape Town. Some rooms have view of the Table Mountain too. The hotel is not cheap but the quality and service are excellent. The included breakfast was also very nice. I consider this is a good value hotel.
Comment from Hotel Management
Jul 29, 2017
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
3 out of 5
Recommended
for Everyone
by A verified traveler from austin

Cape Town hotel

Posted Jul 9, 2017
Very noisy early every morning waking everyone- doors banging needs to receive attention
Comment from Hotel Management
Jul 10, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback . The matter of the banging doors is being looked at. We hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department