Ratings based on 547 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel close to V & A waterfront

Posted Oct 4, 2017
Pros: Great location, friendly staff
Cons: Lobby and lifts could do with some refurbishment look a little tired.
Location: V and a waterfront
Capetown good for a long weekend break lots to see And do
Comment from Hotel Management
Oct 12, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. your comments on the lobby and lifts are duly noted. Muneeb Eksteen Guest Relations Department
4 out of 5
Recommended
for Everyone
by A verified traveler from sa

Excellent location, charming

Posted Aug 27, 2017
Definitely will come back to it I highly recommend Staff were amazing
Comment from Hotel Management
Oct 12, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. Thank you for recommending our Hotel. Muneeb Eksteen Guest Relations Department
4 out of 5
by A verified traveler

Good hotel had everything I need

Posted Aug 22, 2017
Pros: Clear, friendly and welcoming.
Cons: Have it's own transport to airport
Good location near the waterfront. My room was above the car park so very loud at times, but still a good hotel.
Comment from Hotel Management
Oct 12, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2017
Great location, friendly staff! Although the Internet and wet sauna not operational, location made up for it.
Comment from Hotel Management
Jul 29, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are looking into your issue with the internet. The sauna is currently not operational due to severe water restrictions. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Excellent hotel close to port and town.

Posted Jul 27, 2017
This is a modern hotel with excellent staff who bend over backwards to help their patrons. The hotel is well located adjacent to the port entertainment area.
Comment from Hotel Management
Jul 29, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words.Our staff is our biggest asset. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
3 out of 5
Recommended
for Everyone
by A verified traveler from austin

Cape Town hotel

Posted Jul 9, 2017
Very noisy early every morning waking everyone- doors banging needs to receive attention
Comment from Hotel Management
Jul 10, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback . The matter of the banging doors is being looked at. We hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel very close to the V&A

Posted Jun 28, 2017
Just a few minutes from the heart of the V&A Waterfont, the second time I've stayed at this hotel and can't fault it, fantastic staff, extremely friendly and helpful. Only downside was the noise from the seagulls on the building opposite, not the hotels fault, obviously, but they never shut up! Had a breathtaking view of Tabe Mountain, highly recommend this hotel
Comment from Hotel Management
Jul 2, 2017 by Muneeb , Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and also the view of Table Mountain. We hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
3 out of 5
by A verified traveler from Perth

Great location but not worth the money

Posted May 27, 2017 on Wotif
Pros: Location and staff
Cons: Dont believe that the hotel is value for money
Location: Close to the V&A Waterfront
We recently stayed at this hotel which is located adjacent to the V&A Waterfront. The location and staff were the positive experiences. For the price the rooms are dated, and my son and his girlfriend were placed in a room for the disabled with no consultation. Our room faced the mountain, however we also overlooked the parking area and staff entrance, so was very noisy from 4am in the morning. The hotel is also undergoing maintenance, would have preferred to be notified about this at the time of booking.
Comment from Hotel Management
Jul 10, 2017 by Muneeb, Hotel Management
Dear Valued Guest We have noted your comments which has been raised with the Head of Department/s in order to ensure that corrective and remedial action is implemented. Please be assured that this is not the Standard of Service we pride ourselves in, and it is hoped that this experience does not tarnish your impression of the hotel. We hope to welcome you back sooner rather than later. Regards Muneeb Eksteen Guest Relations Department
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Perfect location

Posted May 26, 2017
Pros: loved it
Cons: Early coaches could turn off their engines which would run for a good 30mins in the car park which made the noise and fumes travel up to the bedrooms
Location: Perfect for the waterfront shopping and restaraunts and picking up HO/HO bus. Watershed - wonderful shopping.
Nice welcoming staff from front of desk and concierge. Breakfast choice was very good and staff once again very friendly if a bit over efficient because on two mornings leaving the table to get a 2nd choice and going back to our table, the coffee etc., had been cleared and someone sitting at our table. Very accommodating at finding us a new table. The room had a view of Table Mountain and seeing the sun shine on it in the morning was amazing. Cleaning staff always there with a friendly hello.
Comment from Hotel Management
Jul 2, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the V&A Waterfront shopping

Posted May 24, 2017
Pros: Location. Good breakfast was included
Cons: Customer service courtesy at Check-in
Location: V&A Waterfront shopping area
Checked in late to the hotel, and was allowed a late check out. Breakfast choice was good but could not be leisurely, as dining staff was too quick to remove plates.
Comment from Hotel Management
Jul 2, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department