Ratings based on 558 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Inverness Scotland

Classy, old fashioned hospitality and wonder

Posted Oct 20, 2017
Wonderful hospitality. Old fashioned charm. Traditional hotel with continuity of staffing. This is my ninth visit and I will return. Near V&A and central for Capetown. Good management and happy friendly staff.
Comment from Hotel Management
Nov 19, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel close to V & A waterfront

Posted Oct 4, 2017
Pros: Great location, friendly staff
Cons: Lobby and lifts could do with some refurbishment look a little tired.
Location: V and a waterfront
Capetown good for a long weekend break lots to see And do
Comment from Hotel Management
Oct 12, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. your comments on the lobby and lifts are duly noted. Muneeb Eksteen Guest Relations Department
5 out of 5
by Catherine

Posted Sep 17, 2017 on Hotels
Comment from Hotel Management
Oct 12, 2017
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
4 out of 5
by Lewis

This traveler left a rating score only Posted Sep 9, 2017 on Hotels
5 out of 5
by michelle

Comfortable Commodore

Posted Sep 8, 2017 on Hotels
Great spot and good view of waterfront. Staff very helpful . Stayed five nights and commodore breaky and everything was super
4 out of 5
by Leigh

This traveler left a rating score only Posted Sep 7, 2017 on Hotels
4 out of 5
by Larry

Posted Sep 6, 2017 on Hotels
The hotel is quite nice although special if you're used to 4 star hotels in the US. The staff were all very pleasant. The only problem was that our safe did not work and the alarm went off. While we were able to muffle it by closing the closet door it took 24 hours with four reports to get it fixed. The location is perfect!
Comment from Hotel Management
Oct 12, 2017
Dear Valued Guest We have noted your comments which has been raised with the Head of Department/s in order to ensure that corrective and remedial action is implemented. Please be assured that this is not the Standard of Service we pride ourselves in, and it is hoped that this experience does not tarnish your impression of the hotel. We hope to welcome you back sooner rather than later. Regards Muneeb Eksteen Guest Relations Department
4 out of 5
by Wendy

Good location, helpful staff

Posted Sep 2, 2017 on Hotels
Excellent location near Waterfront, extremely helpful and friendly staff, good breakfast choices. Small maintenance issues such as leaky shower door and badly positioned sink tap so you had to put on full or it splashed all over the counter. Comfortable bedding and pleasant lounge/breakfast areas.
Comment from Hotel Management
Oct 12, 2017
Dear Valued Guest We have noted your comments which has been raised with the Head of Department/s in order to ensure that corrective and remedial action is implemented. Please be assured that this is not the Standard of Service we pride ourselves in, and it is hoped that this experience does not tarnish your impression of the hotel. We hope to welcome you back sooner rather than later. Regards Muneeb Eksteen Guest Relations Department
4 out of 5
Recommended
for Everyone
by A verified traveler from sa

Excellent location, charming

Posted Aug 27, 2017
Definitely will come back to it I highly recommend Staff were amazing
Comment from Hotel Management
Oct 12, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. Thank you for recommending our Hotel. Muneeb Eksteen Guest Relations Department
4 out of 5
by A verified traveler

Good hotel had everything I need

Posted Aug 22, 2017
Pros: Clear, friendly and welcoming.
Cons: Have it's own transport to airport
Good location near the waterfront. My room was above the car park so very loud at times, but still a good hotel.
Comment from Hotel Management
Oct 12, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department