Ratings based on 564 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Inverness Scotland

Classy, old fashioned hospitality and wonder

Posted Oct 20, 2017
Wonderful hospitality. Old fashioned charm. Traditional hotel with continuity of staffing. This is my ninth visit and I will return. Near V&A and central for Capetown. Good management and happy friendly staff.
Comment from Hotel Management
Nov 19, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel close to V & A waterfront

Posted Oct 4, 2017
Pros: Great location, friendly staff
Cons: Lobby and lifts could do with some refurbishment look a little tired.
Location: V and a waterfront
Capetown good for a long weekend break lots to see And do
Comment from Hotel Management
Oct 12, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. your comments on the lobby and lifts are duly noted. Muneeb Eksteen Guest Relations Department
4 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

safe, convenient location at waterfront

Posted Oct 1, 2017 on Orbitz
Pros: The buffet breakfast was excellent.
Location: Waterfront and tour buses were an easy walk.
The hotel's location made restaurants and shops within walking distance. Tour bus pickup is right around the corner.
Comment from Hotel Management
Oct 12, 2017 by Muneeb, Hotel Management
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed the breakfast and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
5 out of 5
by Ernesta

Posted Sep 28, 2017 on Hotels
Comment from Hotel Management
Nov 19, 2017
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2017 on CheapTickets
The hotel is in a good location. You can walk five minutes to the waterfront. My hotel bathroom was clean but had a strong recently used smell when I first walked in. I wish they had aired it out before I got there. Also they gave me two twin beds instead of a queen/king then said no other rooms were ready. So I had to sit and wait for the staff to convert the beds using a raggedy looking mattress pad. It was comfortable enough but who wants that experience on vacation. For me, it would have been better to be asked to wait 10 minutes with a complementary drink then to go up to a poorly prepared room. As for the staff, it just depends on who you happen upon. Some are helpful; some are superficially pleasant just saying whatever to end the interaction without actually providing assistance.
Comment from Hotel Management
Oct 12, 2017 by Muneeb, Hotel Management
Dear Valued Guest We have noted your comments which has been raised with the Head of Department/s in order to ensure that corrective and remedial action is implemented. Please be assured that this is not the Standard of Service we pride ourselves in, and it is hoped that this experience does not tarnish your impression of the hotel. We hope to welcome you back sooner rather than later. Regards Muneeb Eksteen Guest Relations Department
5 out of 5
by allen

Great hotel

Posted Sep 17, 2017 on Hotels
Great hotel great location
Comment from Hotel Management
Oct 12, 2017
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
5 out of 5
by Catherine

Posted Sep 17, 2017 on Hotels
Comment from Hotel Management
Oct 12, 2017
Dear Valued Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Department
4 out of 5
by Lewis

This traveler left a rating score only Posted Sep 9, 2017 on Hotels
5 out of 5
by michelle

Comfortable Commodore

Posted Sep 8, 2017 on Hotels
Great spot and good view of waterfront. Staff very helpful . Stayed five nights and commodore breaky and everything was super
4 out of 5
by Leigh

This traveler left a rating score only Posted Sep 7, 2017 on Hotels