Ratings based on 227 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from SG

Nice Hotel to Victoria Falls

Posted Jul 13, 2017
Reasonably price hotel located near to Victoria Falls and town whereby restaurants are located. Free shuttle bus are provided for the above.
Comment from Hotel Management
Jul 16, 2017 by Sibongile, Hotel Management
A refreshing day to you Go KB It was a pleasure to have you as our guest and we are now looking forward to seeing you again in the near future
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great option in Victoria Falls

Posted Jul 12, 2017
Pros: The hotel's location and friendly staff, modern room amenities, hotel design, outdoor pool though it was too chilly to use, bar and restaurant
Cons: Shouldn't have had booking details incorrect; housekeeping didn't restock regular coffee packets, had to call room service daily to get more
Location: A short drive away are the sunset cruises and the hotel seems to offer their own; helicopter tour is nearby; hotel offers shuttle to Falls entrance
At first they had my wrong booking info, putting me in a downgraded room and weren't going to give me breakfast though my confirmation letter said differently, however the manager on staff fixed this after verifying my booking details. As the hotel was full, my first night was spent in a downgraded room, but they got me into the correct room for the second and third nights. I was pleasantly surprised at the quality of the room decor and bedding, I wasn't expecting it to be so modern. The staff was all very friendly and professional, particularly the bell staff, front desk and restaurant and bar staff. I wasn't expecting the hotel to offer a free town shuttle, I didn't remember reading that in the hotel info, and it was a pleasant surprise and got to use it once. The hotel is about 10 minutes out of town, and they say its not safe to walk around at night due to wild animals, so it was best to be shuttled around. The hotel's distance from Victoria Falls main town area may at first come across as a con, however being on the Zambezi river and remoteness is one of its best features. Daily we were joined by warthogs, vervet monkeys and mongoose on the hotel grounds while we had a beer at the bar.
Comment from Hotel Management
Jul 16, 2017 by Sibongile, Hotel Management
A Refreshing day to you Jim Many thanks for your valuable feedback as we now await to stay with you again in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Area,Ontario, Canada

Helpful staff

Posted Mar 24, 2017
Pros: Facilities and the helpful staff
Location: Near Victoria Falls, Trip to Chobe Reserve in Botswana. Near by BOMA dinner & Drum Show. Helicopter over Victoria Falls, Zambezi Sunset River Cruise
We were there to see the Falls and experience the area. The staff were very helpful in getting us to our events and adding extra events.They also were very helping in accommodating us and the facilities were good.
Comment from Hotel Management
Mar 27, 2017 by sibongile, Hotel Management
A refreshing day to you Neil Many thanks for taking your time to review Azambezi River Lodge on Expedia, thank you for the positive feedback regarding our hotel and Team, we greatly appreciate. We look forward to welcoming you back soon.
3 out of 5
by Pauline

Correct price & service

Posted Mar 9, 2017 on Hotels
The hotel is ok, just make sure to have cash with you upon arrival as the CC machine didn't work properly. I've done a massage in the room, good price but not much practical as the room is not convenient for it. The food at the restaurant is ok, they have buffet with wildlife meat - croc & warthog (if you wish to try). Free shuttle bus to the Falls & city center. Good price for 1 or 2 night at the Falls.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
A refreshing day to you Pauline Thank you so much for the feedback which, no doubt, should help us improve on our product and in our quest for service excellence. We will give the area you have highlighted the attention that it deserve so that all our guests will have lasting impressions of our hotel. May you also be advised that Azambezi River Lodge will be opening a beauty Spa on the 1st of March 2017. We look forward to welcoming you back in the near future. Warm Regards Guest Relations Manager
3 out of 5
by John

Ok for Convention or Group Tours, poor otherwise

Posted Mar 3, 2017 on Hotels
Expensive buffet breakfast at $30. Shuttle bus to and from Vic Falls dirty old and more in keeping as a works vehicle. Not, not, tourist acceptable.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
A refreshing day to you John Many thanks for taking your time to review Azambezi River Lodge on Expedia and your most valued feedback, we greatly appreciate. We look forward to welcoming you back in the near future. Warm Regards Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lodge by the Zambezi

Posted Feb 14, 2017
Pros: Location & Facilities
Cons: As above
Location: Great location right on the bank of the Zambezi River and a good shuttle bus service to Victoria Falls.
Beautiful location, friendly staff, good food. Hotel is starting to look a little tired and more attention needs to be paid to cleaning tables etc around the pool.
Comment from Hotel Management
Feb 20, 2017 by Sibongile, Hotel Management
A refreshing day to you Paul Many thank for your valued feedback, it was a pleasure to host you at Azambezi River Lodge and we look forward to welcoming you back in the near future
4 out of 5
by Richard

Posted Feb 10, 2017 on Hotels
A nice Hotel almost on the Zambezi River. Pay a little extra and get a room with a view. Its clean, quiet and the staff is great. Sadly the restaurant caters to tour groups and mostly offers buffets. You can get a la carte, but the menu is limited.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
A refreshing day to you Richard Many thanks for your feedback as we await for another chance to welcome you back soon at the Azambezi River Lodge Warm Regards Guest Relations Officer
3 out of 5
by A verified traveler from Tampa, FL

3 Star hotel with 5 star prices!

Posted Jan 6, 2017
Pros: Right on the river
Cons: Be more realistic with the prices, very expensive for what you get!
Location: Nothing near by, this hotel is far away from everything.
The pictures look way better than the actual thing. This hotel is offered as 4 start but everything about it is 2-3 stars. The food and drink prices are very expensive, if we were at a luxury 5 start hotel maybe, but not in this one. The food is not bad but not excellent either. The service is okay, not good, not bad. The room was clean but worn out. I would not stay at this hotel again.
Comment from Hotel Management
Feb 20, 2017 by Sibongile, Hotel Management
A refreshing day to you Jose Many thanks for your feedback as we await for another chance to welcome you back soon at the Azambezi River Lodge
5 out of 5
by Kimberly Kudzai

a very beautiful and up to standard hotel

Posted Jan 5, 2017 on Hotels
It was a lovely experience....we had a great time at the river lodge...
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
A refreshing day to you Kimberley Kudzai It was a pleasure to host you at Azambezi River Lodge and we are delighted that you had a lovely experience. We are now looking forward to seeing you again in the near future Kind Regards Guest Relations Manager
4 out of 5
by A verified traveler

Posted Dec 31, 2016 on Hotels
A secluded well serviced hotel with a good restaurant, and access to the Zambezi River. Nice swimming pool and a free shuttle to town and the Victoria Falls every two hours.
Comment from Hotel Management
Jan 17, 2017 by General Manager, Hotel Management
A refreshing day to you Many thanks for the positive feedback regarding Azambezi River Lodge, we were honoured to have you as our guest. We look forward to welcoming you back in the near future. Kind Regards Guest Relations Manager